Highland Pointe Health & Rehab Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 144 Google reviews
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What this means for your family
Highland Pointe features a highly regarded therapy team that can be excellent for recovery, but the facility suffers from severe, recurring issues with basic patient care and responsiveness. If you choose this facility, it is highly recommended that you visit frequently, install a camera, and maintain active, daily communication with the administration to ensure your loved one's needs are being met.
Google Reviews
Google Reviews
144 reviews on Google“Highland Pointe Health & Rehab Center receives highly polarized feedback, with many reviewers praising the therapy department and specific staff members, while others report severe neglect and poor communication. Families often highlight a clean, modern facility, but recurring complaints regarding slow response times to call lights, hygiene issues, and inadequate staffing levels on weekends suggest significant inconsistency in care quality.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy teams
- Clean and well-maintained facility environment
- Attentive and compassionate individual nurses and aides
- Professional and responsive administrative leadership
Concerns
- Significant delays in responding to call lights and patient assistance requests (mentioned by 8 reviewers)
- Poor hygiene standards, including patients left in soiled conditions (mentioned by 6 reviewers)
- Low-quality, cold, or inedible food service (mentioned by 5 reviewers)
- Understaffing, particularly on weekends and night shifts (mentioned by 4 reviewers)
- Medication management errors or delays (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 119 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the administration is very active in engaging with the community online; how does the leadership team typically communicate important updates or changes to families?
- 2The therapy teams here have such great reputations; could you tell me more about how the physical and occupational therapy programs are integrated into a resident's daily routine?
- 3What specific protocols are in place during the night and weekend shifts to ensure that call lights are answered promptly and residents receive timely assistance?
- 4How does the nursing team manage medication schedules to ensure everything is administered accurately and without delays?
- 5Could you describe the dining experience, specifically regarding how the menu is planned to ensure meals are both nutritious and appetizing for the residents?
- 6What steps are taken by the care staff to ensure that hygiene and personal care needs are met consistently throughout the day and night?
Personalized based on this facility's data
Key Review Excerpts
“The nursing staff was for the most part rude, arrogant, and simply did not care at all about performing their job duties. I often had to wait 90minutes or longer for assistance after pressing my call button.”
“My Aunt was here for rehad and the staff was so pleasant during her time here plus the Nursing Home is very clean. I would recommend Highland Pointe to anyone.”
“The nursing staff is wonderful — Nurse Sloan, Nurse Anna Kay, and Nurse DeAndrea are all caring, professional, and patient. They treat my grandfather with dignity and respect, and that gives me so much peace of mind.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
6
measures
2
measures
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Highland Pointe has a concerning pattern of recurring deficiencies, with 16 complaint-triggered violations indicating families have filed reports about care problems. The facility repeatedly struggles with medication management, basic care quality, and safety issues across multiple surveys from 2019 to 2024. While all deficiencies show correction dates, the persistence of medication errors and care quality problems suggests systemic challenges that families should carefully evaluate before considering placement.
Jan 20, 2026Complaint5
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Sep 16, 2025Complaint2
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Jun 14, 2024Complaint6
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Mar 25, 2024Routine10
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Construction Deficiencies
Meet requirements for sections of health care facilities separated by fire resistive construction.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Sep 6, 2023Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Feb 7, 2022Routine5
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use and maintenance of medical gas equipment.
Federal Penalties
Fine
Jun 14, 2024
$28,276
Ownership & Operations
Who Operates This Facility
Highland Pointe Health & Rehab Center
for profit
Chain Affiliation
Saber Healthcare Group
127 facilities nationwide
Chain avg rating: 3.0/5 · Rank 97 of 125
Ownership & Management
Owners
Weisberg, William
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
144 reviews from families & visitors
Official Website
Visit saberhealth.com
Medicare data downloads
Original nursing home datasets
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