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Assisted Living

Whitemarsh House

Limited public data on Whitemarsh House. Call, tour, and ask to meet current residents' families — your own impression matters most.

31 West Mill Road, Flourtown, PA 1903126 bedsLicensed & Active
Google rating
3.8/5

based on 10 Google reviews

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What this means for your family

The facility provides helpful assistance with daily living activities and has a well-regarded management team. However, because of a very serious report regarding cleanliness and neglect, families should conduct an unannounced visit to inspect the physical condition of the building and food quality.

Google Reviews

Google Reviews

10 reviews on Google
Whitemarsh House offers a facility that some residents find helpful for assistance with daily living activities and management, but there are serious allegations regarding cleanliness and neglect. While some reviewers praise the management and resident happiness, one former resident reported severe issues including mold, bugs, and cold food.

Quality Themes

Tap a score for details
Food1.0Staff5.0Clean1.0ActivitiesN/AMedsN/AMemoryN/ACommsN/AValueN/A

Strengths

  • Helpful assistance with ADLs
  • Positive management team
  • Happy resident atmosphere

Concerns

  • Issues with cleanliness and maintenance (mold/bugs)
  • Food temperature and quality

Rating Trends

Tap a year to see what changed

2343.02017(1)5.02019(1)5.02020(1)5.02021(1)2.82023(4)4.52024(2)

Distribution · 10 analyzed

5
5
4
2
3
1
2
0
1
2

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Since the management team is known for being so helpful, how do you typically communicate with families regarding any changes in a resident's care plan?
  • 2What specific steps are being taken to ensure the dining experience, including food temperature and variety, meets the high standards your residents deserve?
  • 3Could you walk me through your current maintenance and deep-cleaning schedule to ensure the living spaces remain pristine and well-maintained?
  • 4How does the staff handle medical emergencies or sudden changes in health during the overnight hours?
  • 5What kind of daily activities or social outings are planned to help maintain the happy, vibrant atmosphere seen among your residents?
  • 6With such a small, intimate community of 26, how do you ensure each resident receives personalized assistance with their daily routines?

Personalized based on this facility's data


Key Review Excerpts

Nice place for those that require direction, help with ADLs, and some assistance. They must be able to walk up a considerable amount of stairs.

Local Guide · 2024★★★★

I lived here for 2 years. This place needs to be shut down. It’s dirty they neglected people there food is always cold. U sit there for hours doing nothing.

Former resident · 2023☆☆☆☆

The residents seem happy!!!

Service provider · 2020★★★★★
Source: 10 Google reviews

State Inspection History

State Inspections

Source: PA State Licensing Agency

35total
64deficiencies

Key Findings

Between 2020 and 2025, Whitemarsh House underwent 36 inspections, resulting in 12 clean reports and 64 documented violations. Findings from these inspections included issues regarding staff training and background checks, as well as discrepancies in financial record-keeping and resident personal needs allowances.

Nov 20, 2025Routine
minor2600.51

The home did not run the background check for Staff A.

minor2600.65a

Staff person A did not receive the required fire safety and emergency preparedness orientation.

minor2600.132b

Documentation for the most recent fire safety inspection and fire drill was not available.

minor2600.141b1

Annual medical evaluations for four residents with special health or dietary needs were not completed.

Jan 6, 2025Routine
minor2600.101.j

Two residents did not have access to an operable lamp or light source that can be turned on/off at their bedside.

minor2600.103.d

Two cases of soup were being stored directly on the floor in the basement pantry.

minor2600.103.f

The temperature in the basement chest freezer was recorded at 10 degrees Fahrenheit, which is above the required 0 degrees Fahrenheit.

Oct 31, 2024Routine
minor2600.3c

The most recent licensing inspection summary report was not posted in a conspicuous and public place.

minor2600.18

The home failed to post required influenza information and did not have a valid ServSafe food manager certification posted.

minor2600.65d

A direct care staff person was providing unsupervised ADL services without completing required training and supervised practice.

Feb 12, 2024Routine
CleanReport

No deficiencies found during this inspection.

Dec 19, 2023Routine
minor2600.88.a

The sprinkler room was being used to store boxes, trash bags, building materials, and papers, creating a sanitation and fire safety hazard.

minor2600.96.a

There was no first aid kit available in the home.

minor2600.103.i

An unlabeled and undated bag of nuggets was found in the freezer.

minor2600.125.a

Combustible materials, including cardboard, papers, and paint cans, were stored in the furnace room.

Oct 11, 2023Routine
minor2600.60a

The home lacked a nurse or staff member trained in medication administration, preventing necessary services from being provided.

minor2600.100a

A shed on the left side of the home was in disrepair with a collapsed roof, and scattered wood debris posed a tripping hazard.

minor2600.132a

An unannounced fire drill was not conducted during the month of April 2023.

Aug 30, 2023Routine
minor2600.183.d

An expired medication was found in the medication cart, and some medications were not listed on the residents' current medication orders.

minor2600.187.a

The August medication administration record (MAR) failed to indicate the purpose or diagnosis for medications for several residents.

minor2600.187.b

The August MAR did not include the initials of the staff person who administered the medication.

Mar 21, 2023Routine
severe2600.15a

An allegation of resident abuse involving a resident being placed in a position on a sofa as punishment was not reported in accordance with the Older Adult Protective Services Act.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Whitemarsh House INC.

Organization Type

nonprofit

Source: State licensing data

Contact

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References & Resources

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