White Plains Guest Home for Adults
Families consistently rate this highly — reviewers highlight highly effective rehabilitation and physical therapy. Schedule a visit to confirm the fit.
based on 62 Google reviews
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What this means for your family
This facility is highly regarded for its physical therapy and rehab programs, which have helped many patients regain independence. However, due to recurring reports of inconsistent nursing care and cleanliness issues, we strongly recommend visiting unannounced and asking to see the specific unit where your loved one would reside.
Google Reviews
Google Reviews
62 reviews on Google“White Plains Center for Nursing Care receives polarized feedback, with many families praising the rehabilitation therapy team for helping loved ones regain mobility and strength. However, a significant number of reviewers report serious concerns regarding inconsistent nursing care, poor communication, and cleanliness issues. Families should be aware that experiences appear to vary greatly depending on the specific staff members assigned to a patient.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective rehabilitation and physical therapy
- Warm and attentive nursing staff (in specific units)
- Recent facility updates to common areas
- Compassionate and professional administrative support
Concerns
- Inconsistent or neglectful nursing care (mentioned by 5 reviewers)
- Poor communication and unresponsive staff (mentioned by 3 reviewers)
- Unsanitary conditions and facility cleanliness (mentioned by 3 reviewers)
- Poor food quality (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 65 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We noticed the recent updates to the common areas; how have these new spaces changed the way residents socialize together?
- 2With such a small, intimate community of 15, how do you ensure that communication between the nursing staff and family members stays consistent and timely?
- 3Could you walk us through your specific protocols for medication management to ensure everything is handled with precision?
- 4We've heard wonderful things about your physical therapy and rehab programs; how do these services integrate into a resident's daily routine?
- 5What are some of the favorite daily activities or group outings that the residents here look forward to most?
- 6How does the team handle cleaning schedules and maintaining the upkeep of the resident rooms to ensure a comfortable environment?
Personalized based on this facility's data
Key Review Excerpts
“The therapy department is great, regained my function. My family and I are grateful for the care I received.”
“The staff goes ABOVE AND BEYOND for my father and i'm very thankful he's here. The nurses, the aides, the doctors, all top notch.”
“During the 1/2 hr. I was there the wall outside my room was covered with soup or God knows what . In the corner was a mouse trap and one under the bed.”
State Inspection History
State Inspections
Source: NY Dept. of Health
Key Findings
24 violations from 21 inspections
May 19, 2025Routine
Personnel
Records and reports
Records and reports
Resident protections
Aug 19, 2024Other
Records and reports
Jan 22, 2024Other
Records and reports
Dec 15, 2023Other
Records and reports
Oct 16, 2023Other
Records and reports
Oct 16, 2023Other
Records and reports
Oct 16, 2023Other
Records and reports
Jun 9, 2022Other
Records and reports
Ownership & Operations
Who Operates This Facility
Family Services of Westchester, INC.
for profit
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
62 reviews from families & visitors
Official Website
Visit whiteplainscare.com
Medicare data downloads
Original nursing home datasets
NY DOH — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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