See every facility — official ratings, family reviews, no referral fees.
Nursing HomeMedicaid

Epic Rehabilitation and Nursing at White Plains

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

120 Church Street, White Plains, NY 10601160 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.8/5

based on 37 Google reviews

5
4
3
2
1
Epic Rehabilitation and Nursing at White Plains Nursing Home in White Plains, NY — Street View
Street View

Watch Epic Rehabilitation and Nursing at White Plains

Get an email when new inspections, ratings, or penalties are published for this facility.

We’ll only email you about this — no spam, unsubscribe anytime.

What this means for your family

Waterstone of Westchester is an excellent choice for active seniors seeking an independent, upscale, and socially vibrant environment. While the staff is highly regarded for their warmth and responsiveness, families should clarify security and guest check-in procedures during their tour to ensure they align with their expectations.

Google Reviews

Google Reviews

37 reviews on Google
Waterstone of Westchester is an upscale independent senior living community that receives overwhelming praise for its modern, hotel-like atmosphere and highly professional staff. Families and residents consistently highlight the seamless move-in process, the abundance of social activities, and the responsiveness of the management team. While the facility is widely regarded as a top-tier choice for active seniors, there are isolated reports regarding front-desk service and security protocols.

Quality Themes

Tap a score for details
Food9.0Staff9.0Clean10.0Activities10.0MedsN/AMemoryN/AComms9.0Value8.0

Strengths

  • Warm, professional, and attentive staff
  • Modern, high-end, and well-maintained facility
  • Abundant and diverse social activities
  • Seamless and supportive move-in process

Concerns

  • Inconsistent front desk service and professionalism (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.02022(6)5.02023(9)5.02024(8)4.32025(12)5.02026(4)

Distribution · 39 analyzed

5
37
4
0
3
0
2
0
1
2

How They Respond to Reviews

57%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1It is wonderful to see how modern and well-maintained the facility is; how do you ensure the high standard of the physical environment is maintained daily?
  • 2We've heard great things about the variety of social activities here; could you tell us more about what a typical week of programming looks like for residents?
  • 3With the recent inspections, what specific steps is the team taking to address recent state violations and improve health inspection outcomes?
  • 4How does the nursing team manage medical emergencies or sudden changes in health during the overnight hours?
  • 5We want to ensure a smooth transition; how does your team manage the move-in process to make it as supportive as possible for new families?
  • 6How do you ensure consistent professionalism and communication from the front desk and administrative staff when families arrive?

Personalized based on this facility's data


Key Review Excerpts

The staff is incredibly warm, engaging, and available, always with sincere smiles on their faces. We really feel part of a wonderful community, so much so that “Mom’s Place” has become a new destination for us.

Resident's family member · 2022★★★★★

Recently my dad had some health issues and the executive director and the staff at Waterstone immediately stepped up to make accommodations that my dad needed. The staff is always quick to lend a hand and provide a solution to a problem that may

Resident's daughter · 2025★★★★★

The staff— from Lauren to Abby to Maddie, to Debbie to Oleska are simply first rate. The activities are plentiful, diverse and well-designed, the team’s attention to building a strong sense of belonging and caring is first rate in every way.

Resident's family member · 2023★★★★★
Source: 37 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.62hrs
83%
Registered nurses for medical care
Total Nursing
3.53hrs
86%
All nurses + aides combined
Staff Turnover
33%
Lower is better (< 30% = good)
RN Turnover
28%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

12

measures

Worse Than Avg

3

measures

Mixed Results

2

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility24.8%
Worse than Avg
Here
24.8%
US
12.1%
NY
18.9%
Westchester
20.0%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility6.2%
Better than Avg
Here
6.2%
US
15.3%
NY
13.8%
Westchester
13.0%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility97.9%
Better than Avg
Here
97.9%
US
93.4%
NY
91.3%
Westchester
90.8%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility14.5%
Mixed vs Avgs
Here
14.5%
US
19.5%
NY
13.3%
Westchester
14.4%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility99.1%
Better than Avg
Here
99.1%
US
95.5%
NY
95.3%
Westchester
95.0%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility20.5%
Worse than Avg
Here
20.5%
US
19.4%
NY
20.2%
Westchester
16.5%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility90.6%
Better than Avg
Here
90.6%
US
81.8%
NY
77.0%
Westchester
74.0%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility93.2%
Better than Avg
Here
93.2%
US
79.7%
NY
78.8%
Westchester
78.2%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.9%
Better than Avg
Here
0.9%
US
1.6%
NY
1.2%
Westchester
1.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

15deficiencies
Well above state avg (7.6)
7 complaint-triggered

Families have filed complaints triggering 7 deficiencies, including serious concerns about medication errors and resident abuse/neglect reporting, with two recent complaint-related issues still lacking correction plans as of December 2024. The facility shows recurring problems across fire safety systems, nursing care quality, and medication management, with fire safety violations appearing in multiple surveys from 2020 to 2024, suggesting persistent maintenance issues despite reported corrections.

Dec 22, 2025Complaint
2
0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0711Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.

Oct 11, 2024Routine
17
0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0712Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0726Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0730Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0572Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents a notice of rights, rules, services and charges.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0740Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

0744Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.

0791Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide or obtain dental services for each resident.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0814Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

Oct 11, 2024Complaint
2
0760Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Aug 9, 2023Complaint
3
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Mar 8, 2022Routine
9
0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0541Potential for harm · PatternCorrected

Services Deficiencies

Install properly constructed and protected linen or trash chutes.

0918Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0281Potential for harm · IsolatedCorrected

Egress Deficiencies

Install proper backup exit lighting.

0293Potential for harm · IsolatedCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0355Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0921Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

Feb 14, 2020Routine
1
0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Epic Rehabilitation and Nursing at White Plains

Organization Type

for profit

Chain Affiliation

Chain Name

Epic Healthcare Management

Chain Size

5 facilities nationwide

Chain avg rating: 2.8/5 · Rank 4 of 5 (Worst)

Ownership & Management

Owners

Westchester Health Care Properties I, LLC

Owner · Organization

100%

Jozefovic, Herbert

Owner (parent company)

50%

Neuman, Mark

Owner (parent company)

50%

Key personnel

Brennan, MauraW-2 Managing EmployeeFeminella, DanielleOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Nearby Alternatives

Call