Epic Rehabilitation and Nursing at White Plains
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 37 Google reviews

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What this means for your family
Waterstone of Westchester is an excellent choice for active seniors seeking an independent, upscale, and socially vibrant environment. While the staff is highly regarded for their warmth and responsiveness, families should clarify security and guest check-in procedures during their tour to ensure they align with their expectations.
Google Reviews
Google Reviews
37 reviews on Google“Waterstone of Westchester is an upscale independent senior living community that receives overwhelming praise for its modern, hotel-like atmosphere and highly professional staff. Families and residents consistently highlight the seamless move-in process, the abundance of social activities, and the responsiveness of the management team. While the facility is widely regarded as a top-tier choice for active seniors, there are isolated reports regarding front-desk service and security protocols.”
Quality Themes
Tap a score for detailsStrengths
- Warm, professional, and attentive staff
- Modern, high-end, and well-maintained facility
- Abundant and diverse social activities
- Seamless and supportive move-in process
Concerns
- Inconsistent front desk service and professionalism (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 39 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1It is wonderful to see how modern and well-maintained the facility is; how do you ensure the high standard of the physical environment is maintained daily?
- 2We've heard great things about the variety of social activities here; could you tell us more about what a typical week of programming looks like for residents?
- 3With the recent inspections, what specific steps is the team taking to address recent state violations and improve health inspection outcomes?
- 4How does the nursing team manage medical emergencies or sudden changes in health during the overnight hours?
- 5We want to ensure a smooth transition; how does your team manage the move-in process to make it as supportive as possible for new families?
- 6How do you ensure consistent professionalism and communication from the front desk and administrative staff when families arrive?
Personalized based on this facility's data
Key Review Excerpts
“The staff is incredibly warm, engaging, and available, always with sincere smiles on their faces. We really feel part of a wonderful community, so much so that “Mom’s Place” has become a new destination for us.”
“Recently my dad had some health issues and the executive director and the staff at Waterstone immediately stepped up to make accommodations that my dad needed. The staff is always quick to lend a hand and provide a solution to a problem that may”
“The staff— from Lauren to Abby to Maddie, to Debbie to Oleska are simply first rate. The activities are plentiful, diverse and well-designed, the team’s attention to building a strong sense of belonging and caring is first rate in every way.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
3
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints triggering 7 deficiencies, including serious concerns about medication errors and resident abuse/neglect reporting, with two recent complaint-related issues still lacking correction plans as of December 2024. The facility shows recurring problems across fire safety systems, nursing care quality, and medication management, with fire safety violations appearing in multiple surveys from 2020 to 2024, suggesting persistent maintenance issues despite reported corrections.
Dec 22, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nursing and Physician Services Deficiencies
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Oct 11, 2024Routine17
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Give residents a notice of rights, rules, services and charges.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Oct 11, 2024Complaint2
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Aug 9, 2023Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Mar 8, 2022Routine9
Smoke Deficiencies
Provide properly protected cooking facilities.
Services Deficiencies
Install properly constructed and protected linen or trash chutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Install proper backup exit lighting.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Feb 14, 2020Routine1
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Ownership & Operations
Who Operates This Facility
Epic Rehabilitation and Nursing at White Plains
for profit
Chain Affiliation
Epic Healthcare Management
5 facilities nationwide
Chain avg rating: 2.8/5 · Rank 4 of 5 (Worst)
Ownership & Management
Owners
Westchester Health Care Properties I, LLC
Owner · Organization
Jozefovic, Herbert
Owner (parent company)
Neuman, Mark
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
37 reviews from families & visitors
Official Website
Visit waterstonesl.com
Medicare data downloads
Original nursing home datasets
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