The Kensington
Families consistently rate this highly — reviewers highlight warm, compassionate, and attentive nursing staff. Schedule a visit to confirm the fit.
based on 125 Google reviews
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What this means for your family
The Kensington is highly regarded for its compassionate staff and specialized memory care, making it a top choice for families seeking a high-touch environment. However, because recent reviews have mentioned concerns regarding staffing responsiveness, we recommend asking specifically about current staff-to-resident ratios and how they handle off-hour requests during your tour.
Google Reviews
Google Reviews
125 reviews on Google“The Kensington is widely praised for its compassionate, professional staff and high-quality care, particularly within its memory care units. Families frequently highlight the facility's clean, hotel-like environment and the staff's ability to provide individualized attention, though a small minority of reviewers have raised concerns regarding staffing levels and responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Warm, compassionate, and attentive nursing staff
- Clean, well-maintained, and inviting facility
- Strong, proactive management and leadership
- High-quality dining and meal options
Concerns
- Understaffing and slow response times (mentioned by 2 reviewers)
- Perceived decline in quality of care over time (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 132 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is wonderful to see how much the management team engages with the community through their responses; how does that proactive leadership style translate to the daily care of the residents?
- 2The dining options look fantastic in the photos; could you tell us more about how meals are planned and if there are options for specific dietary needs?
- 3We want to ensure our loved one is always attended to quickly; what steps is the nursing team taking to maintain fast response times during busy shifts?
- 4With a community of 130 residents, how do you ensure that the high level of personalized, compassionate care remains consistent for everyone?
- 5What does a typical day look like in terms of social activities and getting to know the other residents?
- 6In the event of a medical emergency after hours, what is the specific protocol for notifying the family and coordinating care?
Personalized based on this facility's data
Key Review Excerpts
“The Kensington motto “We promise to love and care for your family member as we do our own” truly sums up the care at the Kensington.”
“The staff is so nice and friendly. My grandma is so happy with her experience. When shes happy our family is happy!!”
“The attention that my aunt gets and the attention that I get about my aunt and her activities is amazing. They let me know when she has doctors appointments and what the results are.”
State Inspection History
State Inspections
Source: NY Dept. of Health
Key Findings
24 violations from 12 inspections
Oct 15, 2024ComplaintCleanReport
No deficiencies found during this inspection.
May 3, 2024Complaint
Resident protections
Resident protections
Apr 26, 2024ComplaintCleanReport
No deficiencies found during this inspection.
Aug 31, 2023ComplaintCleanReport
No deficiencies found during this inspection.
Aug 28, 2023Complaint
Civil penalties
Jul 31, 2023Complaint
Resident services
Environmental standards
Environmental standards
Jul 31, 2023Complaint
Personnel.
Resident protections
Resident services
Resident services.
Records and reports.
Personnel
Jul 25, 2023ComplaintCleanReport
No deficiencies found during this inspection.
Ownership & Operations
Who Operates This Facility
White Plains Kensington, LLC
for profit
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
125 reviews from families & visitors
Official Website
Visit thekensingtonwhiteplains.com
Medicare data downloads
Original nursing home datasets
NY DOH — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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