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Nursing HomeMedicaid Investigative

Martine Center for Rehabilitation and Nursing

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

12 Tibbits Avenue, White Plains, NY 10606225 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
3.6/5

based on 171 Google reviews

5
4
3
2
1
Martine Center for Rehabilitation and Nursing Nursing Home in White Plains, NY — Street View
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4/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Above-median deficiencies (15 vs median 6.0)
  • High RN turnover (68%)

Below average in NY · Below recommended RN staffing · Above average staffing · No penalties on record

Source: Medicare data

What this means for your family

While the rehabilitation and recreation departments are frequently praised for their effectiveness and energy, the facility has a significant pattern of reports regarding neglect and poor hygiene. If you choose this facility, ensure you have a plan for frequent, unscheduled visits to monitor your loved one's care and hygiene, as call bell response times are a major area of concern.

Google Reviews

Google Reviews

171 reviews on Google
Martine Center for Rehabilitation and Nursing receives highly polarized feedback, with many families reporting severe neglect, poor hygiene, and understaffing, while others praise the facility's rehabilitation therapy and recreation programs. Prospective families should be aware of recurring reports regarding delayed response times to call bells, cleanliness issues, and communication failures with administration. While some patients have successful recovery stories, the frequency of serious allegations regarding patient safety and basic care necessitates extreme caution.

Quality Themes

Tap a score for details
Food5.0Staff3.0Clean2.0Activities8.0Meds2.0Memory2.0Comms2.0ValueN/A

Strengths

  • Effective physical and occupational therapy
  • Engaging and energetic recreation department
  • Professional and attentive therapy staff
  • Modern and spacious facility layout

Concerns

  • Chronic understaffing leading to neglect (mentioned by 18 reviewers)
  • Poor hygiene, including unwashed patients and soiled linens (mentioned by 12 reviewers)
  • Slow or non-existent response to call bells (mentioned by 9 reviewers)
  • Unsanitary facility conditions (urine odors, dirty rooms) (mentioned by 7 reviewers)
  • Poor communication and dismissive administration (mentioned by 6 reviewers)

Rating Trends

Tap a year to see what changed

234'16(1)'18(16)'20(41)'22(7)'24(18)'26(16)

Distribution · 171 analyzed

5
104
4
9
3
3
2
2
1
53

How They Respond to Reviews

97%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed your recreation department is highly praised; what specific activities are planned for the upcoming week to keep residents engaged?
  • 2Given the facility's size of 225 residents, what is your current protocol for ensuring call bells are answered promptly, especially during shift changes?
  • 3Could you walk me through your daily cleaning schedule and how you maintain hygiene standards in resident rooms and common areas?
  • 4I see that communication is a priority for your team; what is the best way for family members to receive regular updates on their loved one's care and medical progress?
  • 5How does your nursing team coordinate with the therapy staff to ensure that the physical and occupational progress made during sessions is maintained throughout the rest of the day?
  • 6What specific measures are in place to ensure that medication management and personal care needs are consistently met, particularly during weekends or evenings?

Personalized based on this facility's data


Key Review Excerpts

My grandma spent 20 days here for rehab from pneumonia age 92. She was slapped in the face, over medicated,barely bathed,finger nails filthy and long AND 2 large bed sores once I brought her home.

Long-term resident's family · 2024☆☆☆☆

The nurses were nice, but I have to say they’re short staffed and the intercom system sucks. The physical therapists were very attentiive and friendly. The whole facility smelled like urine.

Rehab patient · 2025★★★☆☆

My 5 month stay at the Martine has been wonderful due to the amazing Recreation team. Their youth & liveliness is refreshing and I admire their hearts.

Rehab patient · 2019★★★★
Source: 171 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.61hrs
81%
Registered nurses for medical care
Total Nursing
4.20hrs
OK
All nurses + aides combined
Staff Turnover
36%
Lower is better (< 30% = good)
RN Turnover
59%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

12

measures

Worse Than Avg

2

measures

Mixed Results

3

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility46.3%
Worse than Avg
Here
46.3%
US
12.1%
NY
18.9%
Westchester
19.5%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility10.1%
Better than Avg
Here
10.1%
US
19.5%
NY
13.3%
Westchester
14.5%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility7.4%
Better than Avg
Here
7.4%
US
15.4%
NY
13.8%
Westchester
12.6%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility24.1%
Worse than Avg
Here
24.1%
US
19.4%
NY
20.2%
Westchester
16.4%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility9.7%
Better than Avg
Here
9.7%
US
15.3%
NY
13.8%
Westchester
12.9%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility95.5%
Better than Avg
Here
95.5%
US
93.4%
NY
91.3%
Westchester
90.9%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility87.3%
Better than Avg
Here
87.3%
US
81.8%
NY
77.0%
Westchester
74.1%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
NY
1.2%
Westchester
1.1%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility78.9%
Mixed vs Avgs
Here
78.9%
US
79.7%
NY
78.8%
Westchester
78.6%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

12deficiencies
Well above state avg (7.6)
13 complaint-triggered

Martine Center has faced ongoing quality concerns, with families filing 11 complaints leading to deficiencies in recent years. The facility shows persistent problems with care planning, accident prevention, and resident safety across multiple surveys from 2018 to 2025. While all deficiencies report correction dates, recurring issues in the same areas suggest systemic challenges that warrant careful evaluation during any visit.

Feb 12, 2026Complaint
2
0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Jan 12, 2026Routine
13
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0225Potential for harm · WidespreadCorrected

Egress Deficiencies

Have stairways and smokeproof enclosures used as exits that meet safety requirements.

0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0281Potential for harm · IsolatedCorrected

Egress Deficiencies

Install proper backup exit lighting.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

Aug 25, 2025Complaint
3
0921Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Dec 5, 2024Complaint
3
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0730Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

Oct 1, 2024Complaint
4
0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Dec 5, 2023Routine
16
0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0641Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0345Potential for harm · PatternCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0761Potential for harm · PatternCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0625Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0730Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0355Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0921Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0039Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Martine Center for Rehabilitation and Nursing

Organization Type

for profit

Chain Affiliation

Chain Name

Centers Health Care

Chain Size

37 facilities nationwide

Chain avg rating: 2.2/5 · Rank 17 of 35

Ownership & Management

Owners

Light Operational Holdings Associates Ll

Owner · Organization

98%

Key personnel

Hoch, MichaelW-2 Managing Employee
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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