Martine Center for Rehabilitation and Nursing
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 171 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (15 vs median 6.0)
- High RN turnover (68%)
Below average in NY · Below recommended RN staffing · Above average staffing · No penalties on record
What this means for your family
While the rehabilitation and recreation departments are frequently praised for their effectiveness and energy, the facility has a significant pattern of reports regarding neglect and poor hygiene. If you choose this facility, ensure you have a plan for frequent, unscheduled visits to monitor your loved one's care and hygiene, as call bell response times are a major area of concern.
Google Reviews
Google Reviews
171 reviews on Google“Martine Center for Rehabilitation and Nursing receives highly polarized feedback, with many families reporting severe neglect, poor hygiene, and understaffing, while others praise the facility's rehabilitation therapy and recreation programs. Prospective families should be aware of recurring reports regarding delayed response times to call bells, cleanliness issues, and communication failures with administration. While some patients have successful recovery stories, the frequency of serious allegations regarding patient safety and basic care necessitates extreme caution.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Engaging and energetic recreation department
- Professional and attentive therapy staff
- Modern and spacious facility layout
Concerns
- Chronic understaffing leading to neglect (mentioned by 18 reviewers)
- Poor hygiene, including unwashed patients and soiled linens (mentioned by 12 reviewers)
- Slow or non-existent response to call bells (mentioned by 9 reviewers)
- Unsanitary facility conditions (urine odors, dirty rooms) (mentioned by 7 reviewers)
- Poor communication and dismissive administration (mentioned by 6 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 171 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your recreation department is highly praised; what specific activities are planned for the upcoming week to keep residents engaged?
- 2Given the facility's size of 225 residents, what is your current protocol for ensuring call bells are answered promptly, especially during shift changes?
- 3Could you walk me through your daily cleaning schedule and how you maintain hygiene standards in resident rooms and common areas?
- 4I see that communication is a priority for your team; what is the best way for family members to receive regular updates on their loved one's care and medical progress?
- 5How does your nursing team coordinate with the therapy staff to ensure that the physical and occupational progress made during sessions is maintained throughout the rest of the day?
- 6What specific measures are in place to ensure that medication management and personal care needs are consistently met, particularly during weekends or evenings?
Personalized based on this facility's data
Key Review Excerpts
“My grandma spent 20 days here for rehab from pneumonia age 92. She was slapped in the face, over medicated,barely bathed,finger nails filthy and long AND 2 large bed sores once I brought her home.”
“The nurses were nice, but I have to say they’re short staffed and the intercom system sucks. The physical therapists were very attentiive and friendly. The whole facility smelled like urine.”
“My 5 month stay at the Martine has been wonderful due to the amazing Recreation team. Their youth & liveliness is refreshing and I admire their hearts.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
2
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
Short-stay residents vaccinated for the flu
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Martine Center has faced ongoing quality concerns, with families filing 11 complaints leading to deficiencies in recent years. The facility shows persistent problems with care planning, accident prevention, and resident safety across multiple surveys from 2018 to 2025. While all deficiencies report correction dates, recurring issues in the same areas suggest systemic challenges that warrant careful evaluation during any visit.
Feb 12, 2026Complaint2
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jan 12, 2026Routine13
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Aug 25, 2025Complaint3
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Dec 5, 2024Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Oct 1, 2024Complaint4
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Dec 5, 2023Routine16
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Ownership & Operations
Who Operates This Facility
Martine Center for Rehabilitation and Nursing
for profit
Chain Affiliation
Centers Health Care
37 facilities nationwide
Chain avg rating: 2.2/5 · Rank 17 of 35
Ownership & Management
Owners
Light Operational Holdings Associates Ll
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
171 reviews from families & visitors
Official Website
Visit martine-center.facilities.centershealthcare.org
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
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