White Plains Center for Nursing Care, L L C
Strong Medicare quality ratings; families often praise highly effective physical and rehabilitation therapy. Still worth an in-person visit.
based on 62 Google reviews
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What this means for your family
This facility's rehabilitation department is frequently cited as a major strength, often leading to faster-than-expected recovery times. However, given the serious reports of neglect and hygiene issues, we strongly recommend unannounced visits to different wings of the building and direct observation of patient care before committing to admission.
Google Reviews
Google Reviews
62 reviews on Google“White Plains Center for Nursing Care receives highly polarized feedback, with many families praising the rehabilitation therapy team for successful recoveries and others reporting severe concerns regarding neglect and hygiene. While some reviewers describe a warm, home-like environment with attentive staff, others cite instances of unprofessionalism, poor communication, and unsanitary conditions. Families should be aware that experiences appear inconsistent and may depend heavily on specific staff members or units.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and rehabilitation therapy
- Warm, attentive nursing and aide staff
- Engaging recreation and entertainment activities
- Clean and updated common areas
Concerns
- Unsanitary conditions including pests and unclean walls (mentioned by 3 reviewers)
- Neglectful care and lack of assistance with basic needs (mentioned by 4 reviewers)
- Unprofessional, rude, or dismissive staff behavior (mentioned by 5 reviewers)
- Poor communication and unresponsive social workers (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 103 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard great things about the physical and rehabilitation therapy here; could you tell us more about how the therapists work with residents to maintain their mobility?
- 2How do you ensure that the high standard of cleanliness and hygiene is maintained in the resident rooms and common areas every day?
- 3What is the process for communicating important updates or changes in a resident's condition to family members to ensure we are always in the loop?
- 4Could you describe the daily schedule for recreational activities and how you keep residents engaged with the community?
- 5How is medication management handled, and what steps are taken to ensure there are no errors in a resident's daily routine?
- 6In the event of a medical emergency during the night, what is the protocol for notifying the family and coordinating care?
Personalized based on this facility's data
Key Review Excerpts
“The transformation in my husband was beyond anything we could have hoped for mostly due to the PT staff as well as all the others mentioned.”
“During the 1/2 hr. I was there the wall outside my room was covered with soup or God knows what . In the corner was a mouse trap and one under the bed.”
“The nurses and Aides are professional and caring. It feels like home. The therapy department is great, regained my function.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
17
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
White Plains Center has 39 deficiencies across three surveys with no complaint-triggered issues, indicating families haven't filed federal reports. The facility shows recurring problems with fire safety systems, food service operations, and emergency preparedness protocols that have persisted across multiple years. While all deficiencies were reportedly corrected, the pattern of repeated issues in critical safety areas suggests ongoing operational challenges that families should discuss during visits.
Dec 4, 2023Routine14
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Construction Deficiencies
Use approved construction type or materials.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Egress Deficiencies
Install proper backup exit lighting.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Oct 13, 2020Routine6
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Provide sliding doors free of hazards, operable without special knowledge or effort, and meet weight requirements to set door in motion.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Mar 8, 2019Routine19
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.
Environmental Deficiencies
Keep all essential equipment working safely.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Provide sliding doors free of hazards, operable without special knowledge or effort, and meet weight requirements to set door in motion.
Electrical Deficiencies
Ensure that building systems meet requirements determined by risk assessment procedures performed by qualified personnel.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Emergency Preparedness Deficiencies
Include a process for Emergency Preparedness collaboration.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Ownership & Operations
Who Operates This Facility
White Plains Center for Nursing Care, L L C
for profit
Chain Affiliation
Optima Care
8 facilities nationwide
Chain avg rating: 3.0/5 · Rank 1 of 8 (Best)
Ownership & Management
Owners
Mendel, Boris
Owner
Rovt, Alexander
Owner
Mendel, Eric
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
62 reviews from families & visitors
Official Website
Visit whiteplainscare.com
Medicare data downloads
Original nursing home datasets
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