Pruitthealth- Columbia
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 84 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (5 vs median 3)
- High staff turnover (52%)
Bottom 25% in SC · Below recommended RN staffing · Worst in PRUITTHEALTH chain · $101,973 in fines
What this means for your family
While the facility has undergone recent renovations, the volume of reports regarding patient neglect and poor sanitation is concerning. Families should conduct an unannounced visit during off-hours to observe staffing levels and cleanliness firsthand before making a decision.
Google Reviews
Google Reviews
84 reviews on Google“PruittHealth-Columbia faces severe and recurring criticism regarding patient neglect, poor sanitation, and significant communication failures. While some families report positive experiences with specific staff members or recent facility renovations, the majority of negative reviews highlight dangerous lapses in care, including unaddressed call buttons, hygiene issues, and unresponsive administration.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated individual staff members
- Recent facility renovations
- Effective physical therapy department
Concerns
- Unresponsive staff and failure to answer call buttons (mentioned by 9 reviewers)
- Poor sanitation, including odors of urine/feces and lack of clean linens (mentioned by 7 reviewers)
- Difficulty reaching staff via phone or receiving return calls (mentioned by 8 reviewers)
- Inadequate nutrition and poor meal quality (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 85 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the recent renovations to the facility, what specific updates have been made to improve the living environment and overall sanitation for residents?
- 2I noticed your team is active in responding to feedback online; how do you use that communication to address concerns about staff responsiveness and call button wait times?
- 3Could you walk me through your current staffing protocols during evening and weekend hours to ensure that residents' needs for assistance are met promptly?
- 4What steps is the facility taking to improve the quality and nutritional variety of the meals served in the dining room?
- 5How does your nursing team coordinate with the physical therapy department to ensure a seamless recovery process for residents undergoing rehabilitation?
- 6What is your process for keeping family members updated on a resident's medical status, and how do you ensure that phone inquiries are returned in a timely manner?
Personalized based on this facility's data
Key Review Excerpts
“The moment you step onto any patient floor, you’re met with a strong, persistent odor of urine and feces. This isn’t an isolated incident - it’s a consistent issue that suggests a lack of routine cleaning and timely patient care.”
“I was here every day at the same time to visit family and everyday he is still in bed at 12-1230pm not dressed or washed up... and all the staff is sitting at the end of the hall chit chatting instead of working.”
“The staff on Forest Drive is an excellent very thorough group of people. It may be in an older building than the location in Blythewood but It was a great physical rehab experience”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
6
measures
2
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints that resulted in serious deficiencies including abuse concerns and resident safety issues, with the most recent complaint survey in January 2025. The facility has recurring problems with medication management, resident rights, and infection control that persist across multiple surveys from 2022 to 2025. All deficiencies show correction dates, but the pattern of repeated violations in core care areas suggests ongoing quality concerns families should carefully evaluate.
Jul 18, 2025Routine5
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 29, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Aug 1, 2024Routine11
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Hire a qualified full-time social worker in a facility with more than 120 beds.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Mar 19, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Jul 18, 2023Complaint2
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Jun 30, 2023Complaint4
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Federal Penalties
Fine
Aug 1, 2024
$36,628
Fine
Jun 30, 2023
$65,345
Ownership & Operations
Who Operates This Facility
Pruitthealth- Columbia
for profit
Chain Affiliation
Pruitthealth
99 facilities nationwide
Chain avg rating: 2.8/5 · Rank 89 of 94 (Worst)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
84 reviews from families & visitors
Official Website
Visit pruitthealth.com
Medicare data downloads
Original nursing home datasets
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