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Nursing Home Top Rated

Still Hopes Episcopal Retirement Community

Strong Medicare quality ratings; families often praise vibrant, active social community. Still worth an in-person visit.

1 Still Hopes Drive, West Columbia, SC 2916922 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
4.3/5

based on 61 Google reviews

5
4
3
2
1
Still Hopes Episcopal Retirement Community Nursing Home in West Columbia, SC — Street View
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What this means for your family

Still Hopes offers an exceptional environment for independent living with top-tier amenities and a strong social culture. However, families considering assisted living or skilled nursing should be cautious; ensure you have a clear plan for advocacy, as multiple reviewers have reported communication gaps and inconsistent care quality during health crises.

Google Reviews

Google Reviews

61 reviews on Google
Still Hopes is a highly regarded retirement community, particularly for independent living, where residents praise the vibrant social atmosphere, well-maintained grounds, and diverse dining options. However, families of residents in assisted living and skilled nursing have raised serious concerns regarding communication, staffing responsiveness, and the quality of care provided when health needs increase.

Quality Themes

Tap a score for details
Food9.0Staff6.0Clean9.0Activities9.0Meds3.0MemoryN/AComms3.0Value4.0

Strengths

  • Vibrant, active social community
  • Well-maintained, beautiful campus
  • Diverse and high-quality dining venues
  • Excellent independent living amenities

Concerns

  • Poor communication and responsiveness from nursing/care staff (mentioned by 3 reviewers)
  • Inadequate care or neglect for residents needing higher levels of assistance (mentioned by 3 reviewers)
  • Staff attitude and lack of friendliness (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'15(1)'17(5)'20(7)'23(3)'25(30)

Distribution · 52 analyzed

5
42
4
1
3
1
2
2
1
6
22 reviews posted between Jul 23, 2025Jul 24, 2025 · 21 were 5-star

How They Respond to Reviews

13%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1The campus looks so beautiful and well-maintained; what are some of the favorite social activities or group outings that residents participate in here?
  • 2With such a high-quality dining program, how much flexibility do residents have in choosing their meals and dining times?
  • 3How does the nursing team ensure that family members are kept updated and informed regarding any changes in a resident's daily care or health status?
  • 4What specific protocols are in place to ensure medication management is handled accurately and consistently for residents?
  • 5In the event of a medical emergency during the night, what is the immediate process for contacting both medical staff and the family?
  • 6How do you ensure that the high standard of care seen in your health inspections is maintained for residents who require more intensive, hands-on assistance?

Personalized based on this facility's data


Key Review Excerpts

The Physical therapist did basic leg exercises in the bed and would not work with the patient any further, which was a critical point to have aggressive PT.

Rehab family member · 2023☆☆☆☆

The 'Assisted' Living staff put her flat in bed with a diaper for 5 days; she developed a UTI and pneumonia.

Assisted living family member · 2022★★☆☆☆

Still Hopes is by far the best of the best, nothing else even comes close to what Still Hopes is. The staff genuinely care, the organization taka pride in being the best of the best.

EMT/Professional visitor · 2024★★★★★
Source: 61 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
2.00hrs
OK
Registered nurses for medical care
Total Nursing
7.13hrs
OK
All nurses + aides combined

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 3 measures

Medicare Rating
5/ 5
Better Than Avg

2

measures

Worse Than Avg

1

measures

Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility97.6%
Better than Avg
Here
97.6%
US
81.8%
SC
80.6%
Lexington
88.9%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility94.3%
Better than Avg
Here
94.3%
US
79.7%
SC
78.0%
Lexington
87.7%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.2%
Worse than Avg
Here
2.2%
US
1.6%
SC
1.5%
Lexington
0.4%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

1deficiencies
Well below state avg (3.7)

Still Hopes Episcopal Retirement Community shows a manageable inspection record with 6 deficiencies across 3 surveys, all corrected by the facility. Infection control issues appeared twice but were addressed each time. Other deficiencies involved food safety, medication labeling, fire safety systems, and emergency power backup. No families filed complaint-triggered reports, and the facility consistently corrected identified problems, suggesting responsive management.

Jun 12, 2025Routine
1
0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Apr 17, 2024Routine
3
0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

Feb 25, 2022Routine
2
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Still Hopes Episcopal Retirement Community

Organization Type

nonprofit

Ownership & Management

Owners

South Carolina Episcopal Home at "still Hopes"

Owner · Organization

100%

Key personnel

Dieckmann, MarieManaging Control - Governing BodyJohnston, PhillipManaging Control - Governing BodySabalis, PrestonManaging Control - Governing BodyStinnette, WadeManaging Control - Governing BodyDieckmann, MarieOfficer / Director
Source: Medicare provider data

Contact

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References & Resources

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