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Nursing HomeMedicaid Investigative

White Acres Wellness & Rehabilitation

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

7304 Good Samaritan Court, Remcon · El Paso, TX 7991274 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
4.0/5

based on 92 Google reviews

5
4
3
2
1
White Acres Wellness & Rehabilitation Nursing Home in El Paso, TX — Street View
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4/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Low staffing rating (1/5 stars)
  • Above-median deficiencies (10 vs median 8.0)

Below average in Texas · Below recommended RN staffing · Above average staffing · $4,475 in fines

Source: Medicare data

What this means for your family

This facility is an excellent choice for families prioritizing high-quality physical therapy and a warm, family-like atmosphere. However, if your loved one requires extremely delicate handling or has strict privacy needs, you should personally verify the current bedside manner and protocols for managing personal belongings.

Google Reviews

Google Reviews

92 reviews on Google
Families considering this facility can expect high-quality rehabilitation services and a deeply compassionate nursing staff that treats residents like family. While the physical therapy and nursing teams receive widespread praise, some families have reported concerns regarding staff empathy and the handling of personal belongings.

Quality Themes

Tap a score for details
Food8.0Staff9.0Clean9.0Activities8.0MedsN/AMemoryN/AComms9.0ValueN/A

Strengths

  • Exceptional physical and occupational therapy
  • Compassionate and attentive nursing staff
  • Clean and well-maintained environment
  • Professional and communicative management

Concerns

  • Lack of empathy or aggressive handling by some nursing staff (mentioned by 2 reviewers)
  • Issues with food service adequacy
  • Missing personal items or food tampering

Rating Trends

Tap a year to see what changed

2344.42025(19)4.82026(12)

Distribution · 31 analyzed

5
27
4
0
3
1
2
1
1
2

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1We noticed you are very active in responding to feedback from families; how does the administration use that input to make improvements for the residents?
  • 2With a smaller, intimate community of 74 residents, how do you ensure each person gets personalized attention during their daily care routines?
  • 3What specific steps is the facility taking to increase the number of staff members available for direct resident care during the day and night shifts?
  • 4Can you walk us through the protocol for handling a medical emergency or a sudden change in a resident's health status after hours?
  • 5What kind of daily activities or social outings do you have planned to keep the residents engaged and connected with one another?
  • 6How does the nursing team monitor and address the specific care needs that were identified during recent health inspections?

Personalized based on this facility's data


Key Review Excerpts

I had to have skilled nursing for a broken femur and hip replacement. I picked Bartlett Skilled Nursing randomly from a list and I hit the jackpot when I picked them.

Rehab patient · 2026★★★★★

The nurse was always just a call away and was incredibly helpful whenever I had questions or concerns about my dad’s care.

Long-term resident's family · 2026★★★★★

The staff here on the skilled nursing side completely lack empathy for the patients. The nurses are rude and have no consideration at all.

Skilled nursing family member · 2025☆☆☆☆
Source: 92 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.56hrs
74%
Registered nurses for medical care
Total Nursing
3.31hrs
81%
All nurses + aides combined

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

14

measures

Worse Than Avg

1

measures

Mixed Results

2

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility2.7%
Better than Avg
Here
2.7%
US
15.3%
TX
14.9%
El paso
15.1%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
TX
2.5%
El paso
4.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility23.4%
Worse than Avg
Here
23.4%
US
19.4%
TX
14.2%
El paso
16.8%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
TX
98.0%
El paso
94.5%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility11.9%
Better than Avg
Here
11.9%
US
14.4%
TX
16.1%
El paso
15.5%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility18.1%
Mixed vs Avgs
Here
18.1%
US
19.5%
TX
18.4%
El paso
14.1%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility98.5%
Better than Avg
Here
98.5%
US
79.7%
TX
88.0%
El paso
82.2%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility98.8%
Better than Avg
Here
98.8%
US
81.8%
TX
89.2%
El paso
82.7%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.5%
Better than Avg
Here
0.5%
US
1.6%
TX
1.5%
El paso
2.7%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

9deficiencies
1penalties
Near state avg (9.1)
14 complaint-triggered
$4,475 in fines

Families have filed multiple complaint reports triggering nearly half the deficiencies at this facility. The most recurring problems involve care planning and assessments, daily living assistance, and resident rights issues. While all deficiencies show correction dates, the pattern of complaints and repeated issues in core care areas like proper assessment and daily care assistance suggests ongoing quality concerns that families should investigate thoroughly during visits.

Nov 14, 2025Complaint
1
0628Potential for harm · PatternCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

Aug 18, 2025Complaint
3
0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Mar 13, 2025Complaint
1
0641Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

Jan 8, 2025Complaint
1
0585Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

Oct 16, 2024Routine
6
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0941Potential for harm · PatternCorrected

Administration Deficiencies

Develop, implement, and/or maintain an effective training program that includes effective communications for direct care staff members.

0943Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Sep 27, 2024Complaint
2
0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Federal Penalties

Fine

Aug 24, 2023

$4,475

Ownership & Operations

Who Operates This Facility

Owner / Operator

Frio Hospital District

Organization Type

for profit

Management Company

WHITE ACRES WELLNESS & REHABILITATION, LLC

Administrator

BRINTON STROHMYER

Chain Affiliation

Chain Name

Opco Skilled Management

Chain Size

64 facilities nationwide

Chain avg rating: 2.2/5 · Rank 18 of 24

Ownership & Management

Owners

Frio Hospital District

Owner · Organization

100%

Hagins, Elizabeth

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Kaplan, Mordechai

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Sternshein, Jennifer

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Zimmerman, Caroline

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

7304 Good Samaritan Ct TX, LLC5% or Greater Mortgage InterestGibraltar Trust5% or Greater Mortgage InterestJse 97 Holdings, LLC5% or Greater Mortgage InterestMontgomery Sky Trust5% or Greater Mortgage InterestPinyon Realty, LLC5% or Greater Mortgage Interest
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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