White Acres Wellness & Rehabilitation
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 92 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (10 vs median 8.0)
Below average in Texas · Below recommended RN staffing · Above average staffing · $4,475 in fines
What this means for your family
This facility is an excellent choice for families prioritizing high-quality physical therapy and a warm, family-like atmosphere. However, if your loved one requires extremely delicate handling or has strict privacy needs, you should personally verify the current bedside manner and protocols for managing personal belongings.
Google Reviews
Google Reviews
92 reviews on Google“Families considering this facility can expect high-quality rehabilitation services and a deeply compassionate nursing staff that treats residents like family. While the physical therapy and nursing teams receive widespread praise, some families have reported concerns regarding staff empathy and the handling of personal belongings.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical and occupational therapy
- Compassionate and attentive nursing staff
- Clean and well-maintained environment
- Professional and communicative management
Concerns
- Lack of empathy or aggressive handling by some nursing staff (mentioned by 2 reviewers)
- Issues with food service adequacy
- Missing personal items or food tampering
Rating Trends
Tap a year to see what changed
Distribution · 31 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We noticed you are very active in responding to feedback from families; how does the administration use that input to make improvements for the residents?
- 2With a smaller, intimate community of 74 residents, how do you ensure each person gets personalized attention during their daily care routines?
- 3What specific steps is the facility taking to increase the number of staff members available for direct resident care during the day and night shifts?
- 4Can you walk us through the protocol for handling a medical emergency or a sudden change in a resident's health status after hours?
- 5What kind of daily activities or social outings do you have planned to keep the residents engaged and connected with one another?
- 6How does the nursing team monitor and address the specific care needs that were identified during recent health inspections?
Personalized based on this facility's data
Key Review Excerpts
“I had to have skilled nursing for a broken femur and hip replacement. I picked Bartlett Skilled Nursing randomly from a list and I hit the jackpot when I picked them.”
“The nurse was always just a call away and was incredibly helpful whenever I had questions or concerns about my dad’s care.”
“The staff here on the skilled nursing side completely lack empathy for the patients. The nurses are rude and have no consideration at all.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
1
measures
2
measures
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaint reports triggering nearly half the deficiencies at this facility. The most recurring problems involve care planning and assessments, daily living assistance, and resident rights issues. While all deficiencies show correction dates, the pattern of complaints and repeated issues in core care areas like proper assessment and daily care assistance suggests ongoing quality concerns that families should investigate thoroughly during visits.
Nov 14, 2025Complaint1
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Aug 18, 2025Complaint3
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Mar 13, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Jan 8, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Oct 16, 2024Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Provide properly protected cooking facilities.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Administration Deficiencies
Develop, implement, and/or maintain an effective training program that includes effective communications for direct care staff members.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Sep 27, 2024Complaint2
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Federal Penalties
Fine
Aug 24, 2023
$4,475
Ownership & Operations
Who Operates This Facility
Frio Hospital District
for profit
WHITE ACRES WELLNESS & REHABILITATION, LLC
BRINTON STROHMYER
Chain Affiliation
Opco Skilled Management
64 facilities nationwide
Chain avg rating: 2.2/5 · Rank 18 of 24
Ownership & Management
Owners
Frio Hospital District
Owner · Organization
Hagins, Elizabeth
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Kaplan, Mordechai
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Sternshein, Jennifer
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Zimmerman, Caroline
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
92 reviews from families & visitors
Official Website
Visit bartletthealth.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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