Westwood Nursing Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 98 Google reviews
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What this means for your family
While some families report positive experiences with the therapy team, the frequency of reports regarding neglect and understaffing is concerning. We strongly recommend conducting an unannounced visit and specifically observing the response time for call lights and the cleanliness of the resident rooms before making a decision.
Google Reviews
Google Reviews
98 reviews on Google“Westwood Nursing Center receives highly polarized feedback, with a significant divide between glowing five-star reviews and severe one-star reports of neglect. While some families praise the facility for being clean and having attentive staff, others report critical issues including poor hygiene, understaffing, and safety concerns regarding resident care. Potential families should be aware that the facility has undergone multiple management changes, which appears to be a recurring point of contention in the reviews.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and welcoming reception staff
- Helpful therapy and rehabilitation team
- Clean and well-maintained common areas
- Attentive concierge services
Concerns
- Severe understaffing leading to delayed response times for basic needs (mentioned by 6 reviewers)
- Poor hygiene and lack of basic supplies like towels and toilet paper (mentioned by 3 reviewers)
- Inadequate medication management and communication with doctors (mentioned by 3 reviewers)
- Safety and security issues, including reports of bullying or neglect (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 136 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the current staffing levels, what specific protocols are in place to ensure that resident call lights are answered promptly and basic daily needs are met in a timely manner?
- 2I noticed the facility has a 1/5 staffing rating; could you walk me through your current staffing plan and how you ensure consistent care coverage across all shifts?
- 3How does your team manage medication administration and ensure that families are kept in the loop regarding any changes to a resident's health or doctor's orders?
- 4What steps are taken to maintain consistent supplies of essentials like linens and hygiene products in resident rooms?
- 5I appreciate that your team responds to online feedback; how do you use that input to improve the day-to-day experience for residents?
- 6What measures are in place to foster a safe and supportive social environment, and how do you handle any interpersonal conflicts that might arise among residents?
Personalized based on this facility's data
Key Review Excerpts
“My sister waits hours to be changed she was told one cup of water within a 2 hour period we had to send a cooler and ice to keep her hydrated.”
“I did a pop up visit no one knew I was coming the receptionist was very friendly. The facility smelled clean there were no debris any where… my brother said the staff was respectful and treated him “like people.””
“My sister was a patient there from day 1 the service was not up to standard..they was not at all prepared for her stay everyone pointing fingers instead of resolving the issue”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
4
measures
12
measures
1
measures
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
With 83 deficiencies across 9 surveys and families filing 14 complaints, Westwood Nursing Center shows concerning patterns in fire safety, resident rights, and care planning issues. The most recent October 2024 inspection found multiple fire safety violations similar to previous years, suggesting persistent maintenance problems. While all deficiencies show correction dates, the recurring nature of fire safety and resident rights violations across multiple surveys indicates ongoing systemic challenges that families should investigate thoroughly.
Dec 18, 2025Routine19
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Egress Deficiencies
Have exits that are accessible at all times.
Egress Deficiencies
Install proper backup exit lighting.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Feb 20, 2025Complaint1
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Oct 11, 2024Routine36
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Mar 29, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Mar 7, 2024Complaint2
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nov 15, 2023Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Federal Penalties
Fine
Aug 14, 2023
$4,587
Fine
Aug 7, 2023
$4,587
Fine
Jul 17, 2023
$13,762
Fine
Jun 26, 2023
$4,587
Fine
Jun 12, 2023
$4,587
Fine
Jun 5, 2023
$4,587
Fine
May 30, 2023
$4,587
Fine
May 23, 2023
$4,587
Ownership & Operations
Who Operates This Facility
Westwood Nursing Center
for profit
Ownership & Management
Owners
Patel, Amee
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
98 reviews from families & visitors
Official Website
Visit westwoodnc.com
Medicare data downloads
Original nursing home datasets
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