Regency Heights-Detroit
Strong Medicare quality ratings; families often praise clean, well-maintained facility. Still worth an in-person visit.
based on 156 Google reviews
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What this means for your family
Regency Heights-Detroit offers excellent therapy and a clean environment, which many families appreciate. However, because multiple reviewers have reported critical lapses in basic care and responsiveness, we strongly advise you to visit frequently and unannounced to monitor your loved one's condition personally.
Google Reviews
Google Reviews
156 reviews on Google“Regency Heights-Detroit receives highly polarized feedback, with many families praising the facility's cleanliness, in-house dialysis services, and attentive therapy staff. However, a significant number of critical reviews allege serious neglect, including unresponsiveness to call lights, poor hygiene, medication errors, and failure to address urgent medical issues. Families considering this facility should be aware of these starkly contrasting experiences regarding basic patient care and responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- In-house dialysis services
- Effective physical and occupational therapy
- Responsive administrative and admissions staff
Concerns
- Neglect and poor hygiene (soiled linens, lack of bathing) (mentioned by 8 reviewers)
- Unresponsive to call lights and patient needs (mentioned by 6 reviewers)
- Medication management errors and delays (mentioned by 3 reviewers)
- Difficulty communicating with staff or receiving return calls (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 156 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed you have an impressive 94% response rate to online feedback; how do you use that family input to improve the daily care experience for residents?
- 2Given the importance of hygiene and comfort, what is your specific protocol for ensuring linens are changed promptly and residents receive regular, scheduled assistance with bathing?
- 3Could you walk me through your current process for medication administration and how you ensure that residents receive their prescriptions on time without delays?
- 4When a resident uses their call light, what is the standard response time, and how do you ensure that staff are alerted immediately to address their needs?
- 5Since you offer in-house dialysis and therapy, how do you coordinate communication between the clinical team and family members so we always feel updated on our loved one's health status?
- 6What kind of daily social activities or engagement programs do you have in place to ensure residents feel active and connected within the facility?
Personalized based on this facility's data
Key Review Excerpts
“My God Mother Janice Was THERE FOR A COUPLE OF WEEKS THIS WEEK SHE THREW UP BLOOD IT WAS REPORTED 2 DAYS IN A ROW.She was COLD they THOUGHT IT WAS PNEUMONIA STILL DIDN’T SEND HER TO THE HOSPITAL.I MADE THEM SEND HER TO THE HOSPITAL JULY 30,2024 SHE DIED August 1,2024 FROM A BLOOD Clot AND IT WENT TO THE LUNGS .”
“My sister was sent to this facility straight from the hospital where you have to make an appointment to see them. Unfortunately it's hard to get to make a call to make the appointment. no one's answering the phone and no one has answers as to when we could see our loved one.”
“My niece is a patient and has been to other facilities and her illness couldn't be managed but here she doesn't go back and forth to the hospital all the time. The building is clean and doesn't reek of urine. My family made a good choice.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
2
measures
2
measures
Residents on antipsychotic medication
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Regency Heights-Detroit has recurring problems with resident care, food safety, and building maintenance that persist across multiple surveys from 2023 to 2025, including families filing complaints about notification failures and financial protection. The facility repeatedly struggles with pressure sore prevention, food handling standards, and electrical safety issues, though all deficiencies have been corrected with dates provided.
May 30, 2025Routine13
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Administration Deficiencies
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
May 30, 2025Complaint1
Environmental Deficiencies
Keep all essential equipment working safely.
Feb 3, 2025Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Apr 5, 2024Routine25
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Construct fire resistant interior walls.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Apr 5, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Dec 5, 2023Complaint2
Resident Rights Deficiencies
Honor the resident's right to manage his or her financial affairs.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Federal Penalties
Fine
Apr 5, 2024
$19,321
Ownership & Operations
Who Operates This Facility
Regency Heights-Detroit
for profit
Chain Affiliation
Ciena Healthcare/laurel Health Care
83 facilities nationwide
Chain avg rating: 2.9/5 · Rank 16 of 84
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
156 reviews from families & visitors
Official Website
Visit cienahealthcare.com
Medicare data downloads
Original nursing home datasets
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