The Orchards at Northwest
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 73 Google reviews
Watch The Orchards at Northwest
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (19 vs median 8.0)
Bottom 25% in MI · Worst in THE ORCHARDS MICHIGAN chain · $15,889 in fines
What this means for your family
While the facility's therapy team is highly regarded for helping residents recover, the recurring reports of neglect, hygiene issues, and theft are serious red flags. If you are considering this facility, we strongly recommend unannounced visits at different times of the day and speaking directly to residents on the floor rather than relying solely on management tours.
Google Reviews
Google Reviews
73 reviews on Google“The Orchards at Northwest receives highly polarized feedback, with many staff members and some families praising the therapy team and caring nursing staff, while other families report severe neglect, poor hygiene, and unprofessional management. While the facility is frequently described as outdated, the primary concerns involve inconsistent care, cleanliness issues, and potential safety risks for residents. Families should be aware of the stark contrast between the positive experiences shared by some and the serious allegations of neglect and abuse reported by others.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical therapy team
- Friendly and caring nursing staff
- Engaging resident activities
- Helpful admissions and administrative staff
Concerns
- Strong odor of urine and poor facility cleanliness (mentioned by 4 reviewers)
- Neglect of basic resident needs (hygiene, feeding, supplies) (mentioned by 4 reviewers)
- Understaffing leading to slow response times (mentioned by 3 reviewers)
- Outdated building and maintenance issues (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 70 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the current facility layout, what specific protocols are in place to ensure consistent cleanliness and odor management throughout the resident wings?
- 2I understand that staffing levels can fluctuate; could you walk me through how you prioritize resident needs and ensure timely assistance when multiple call lights are active at once?
- 3The physical therapy team comes highly recommended, but how do you ensure that the same level of attentive, hands-on care is provided for daily hygiene and feeding assistance?
- 4I noticed the facility has some maintenance needs; what is your current plan for addressing these building updates to ensure a comfortable and safe environment for residents?
- 5What is your process for keeping families informed about changes in a resident's health, and how do you handle medication management to ensure accuracy and safety?
- 6The activity calendar looks quite engaging; how do you encourage participation for residents who may have limited mobility or need extra support to join in?
Personalized based on this facility's data
Key Review Excerpts
“My dad stayed wet so long that there was a puddle under the chair he was in.”
“The place is outdated, the staff apathetic and care, practically non-existent; nothing more than a warehouse! Smells of urine the moment you walk through the door.”
“The Therapy Team goals at The Orchards of Northwest is to improve the residents strengthen and ability to return back into the community safely.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
6
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
The Orchards at Northwest has persistent issues with accident prevention, emergency preparedness, and medication management, with families filing 16 complaint-triggered deficiencies including concerns about neglect reporting and physical restraint use. Problems with accident hazards and fire safety systems recur across multiple surveys from 2022 to 2025, suggesting ongoing challenges despite correction plans. While all deficiencies show planned corrections, the pattern of repeat violations in critical safety areas warrants careful consideration during your visit.
Jan 23, 2026Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Jan 8, 2025Routine25
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Emergency Preparedness Deficiencies
List the names and contact information of those in the facility.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Jan 8, 2025Complaint3
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Environmental Deficiencies
Provide bedrooms that don't allow residents to see each other when privacy is needed.
Mar 21, 2024Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 14, 2024Complaint2
Construction Deficiencies
Meet other general requirements.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Feb 21, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Feb 21, 2024
$15,889
Ownership & Operations
Who Operates This Facility
The Orchards at Northwest
for profit
Chain Affiliation
The Orchards Michigan
14 facilities nationwide
Chain avg rating: 1.9/5 · Rank 11 of 12 (Worst)
Ownership & Management
Owners
Northwest Opco Holdco LLC
Owner · Organization
Mi Opco Holdco LLC
Owner (parent company) · Organization
Gutman, Isaac
Owner (parent company)
Hoffman, Alexander
Owner (parent company)
Kornfeld, Robert
Owner (parent company)
Taub, Jacob
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
73 reviews from families & visitors
Official Website
Visit theorchardsmi.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Faithful Helping Hands
< 1 miAssisted Living · Detroit, MI
Louisiana Homes #1
3.1 miAssisted Living · Detroit, MI
Fairlane Senior Care and Rehab Center
3.6 miNursing Home · Detroit, MI
Prentis II Apartments
4.5 miAssisted Living · Oak Park, MI
Lewis Manor East
4.6 miAssisted Living · Detroit, MI
The Orchards at Redford Village
5.2 miAssisted Living · Redford Charter Twp, MI