Oakpointe Senior Care and Rehab Center
Strong Medicare quality ratings; families often praise engaging activities and live entertainment. Still worth an in-person visit.
based on 48 Google reviews
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What this means for your family
While some families report a warm, active environment, there are recurring, serious allegations of neglect and poor communication with management. We strongly advise you to conduct an unannounced visit, specifically checking on the responsiveness of staff during off-hours and asking for a detailed plan on how they monitor resident hygiene and medication administration.
Google Reviews
Google Reviews
48 reviews on Google“Oakpointe Senior Care and Rehab Center receives highly polarized feedback, with some families praising the staff's kindness and organized care, while others report severe neglect and unprofessional behavior. Critical concerns include reports of residents sitting in waste, medication management failures, and dismissive or rude interactions with management. Families considering this facility should be aware of the significant disparity between positive testimonials and serious allegations of medical neglect.”
Quality Themes
Tap a score for detailsStrengths
- Engaging activities and live entertainment
- Clean and well-maintained facility
- Some staff members described as kind and compassionate
- Effective rehab therapy team
Concerns
- Neglect and hygiene issues (residents left in waste) (mentioned by 2 reviewers)
- Rude, dismissive, or unprofessional staff/management (mentioned by 6 reviewers)
- Medication management failures (mentioned by 3 reviewers)
- Poor communication and lack of responsiveness to family inquiries (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 52 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your facility is known for its live entertainment and activities; could you walk me through what a typical week of social engagement looks like for a new resident?
- 2Given that medication management is a critical priority for our family, what specific protocols and double-check systems do you have in place to ensure medications are administered accurately and on time?
- 3We value open communication; what is the standard process for family members to receive updates on their loved one's care, and who is the primary point of contact if we have a concern?
- 4I saw that you actively respond to feedback online, which is great to see; how does the management team use that family feedback to improve daily care and staff responsiveness?
- 5Maintaining hygiene and comfort is very important to us, so could you explain your facility's routine for checking on residents and assisting with personal care throughout the day and night?
- 6With your rehab team being highly regarded, how do they coordinate with the nursing staff to ensure a resident's therapy goals are integrated into their daily routine?
Personalized based on this facility's data
Key Review Excerpts
“My mother-in-law stayed here for 3 weeks & received 3 wounds! Not to mention her clothes were stolen! She was not properly cared for neglected , mental abuse!”
“They like the 3 before them in my case have the same thing in common they will allow the residents to sit in their own body waste for hours.”
“The activities range from outings, back to school events for the community, manicures for the patients, bingo, live entertainment, a barber who comes to the center and a beautician as well!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
1
measures
2
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of recurring deficiencies, particularly in medication management, infection control, and fire safety systems across multiple surveys. Families have filed complaints that triggered inspections, including issues with call systems and care quality standards. While the facility reports correcting violations, the persistence of similar problems—especially medication errors and infection control—suggests ongoing operational challenges that warrant careful consideration during your visit.
Jun 11, 2025Routine1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 13, 2024Routine9
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jul 3, 2023Routine20
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that sources of ignition are removed from patients receiving respiratory therapy.
Jul 3, 2023Complaint2
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Ownership & Operations
Who Operates This Facility
Oakpointe Senior Care and Rehab Center
for profit
Chain Affiliation
Nexcare Health Systems
20 facilities nationwide
Chain avg rating: 3.6/5 · Rank 5 of 20 (Best)
Ownership & Management
Owners
Nexcare Holdings, LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
48 reviews from families & visitors
Official Website
Visit nexcarehealth.com
Medicare data downloads
Original nursing home datasets
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