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Nursing HomeMedicaid Investigative

Westwood Health and Rehabilitation

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

625 Ashland Street, Archdale, NC 2726368 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
3.3/5

based on 75 Google reviews

Westwood Health and Rehabilitation Nursing Home in Archdale, NC — Street View
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4/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low staffing rating (2/5 stars)
  • Above-median deficiencies (10 vs median 4.0)
  • High staff turnover (81%)
  • High RN turnover (80%)

Above average in NC · Below recommended RN staffing · Very high staff turnover · Best in AVARDIS HEALTH chain · $15,642 in fines

Source: Medicare data

What this means for your family

While the facility's rehabilitation therapy team is frequently praised for helping patients regain mobility, the facility suffers from significant, recurring issues with understaffing and basic hygiene. If you choose this facility, it is critical that you maintain a daily presence to monitor your loved one's care, particularly regarding toileting and medication, and do not hesitate to escalate concerns directly to the Executive Director.

Google Reviews

Google Reviews

75 reviews on Google
Westwood Health and Rehabilitation receives highly polarized feedback, with many families reporting significant concerns regarding understaffing, poor hygiene, and neglect, while others praise specific staff members and the rehabilitation therapy team. While some recent reviewers note improvements under new leadership, multiple reports of residents being left in soiled conditions, medication errors, and poor communication suggest inconsistent care standards. Families should be aware that experiences appear to vary drastically depending on the specific staff on duty and the level of family advocacy provided.

Quality Themes

Tap a score for details
Food3.0Staff4.0Clean3.0Activities6.0Meds2.0MemoryN/AComms4.0Value2.0

Strengths

  • Effective physical and occupational therapy team
  • Select attentive and compassionate nursing staff
  • Responsive leadership when issues are escalated directly
  • Cleanliness noted by some families in recent visits

Concerns

  • Chronic understaffing leading to delayed response times (mentioned by 9 reviewers)
  • Poor hygiene and failure to assist with toileting/incontinence (mentioned by 7 reviewers)
  • Medication management errors and lack of consistency (mentioned by 4 reviewers)
  • Unprofessional or rude communication from staff and management (mentioned by 6 reviewers)
  • Dietary and nutritional regimen non-compliance (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'11(1)'16(1)'18(4)'20(2)'23(8)'25(33)'26(14)

Distribution · 78 analyzed

5
40
4
6
3
3
2
2
1
27
11 reviews posted between Nov 11, 2025Nov 14, 2025 · 10 were 5-star

How They Respond to Reviews

73%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed the leadership team is very active in responding to family feedback; how does that communication loop work if we ever have a concern about our loved one's care?
  • 2We've heard great things about your physical and occupational therapy teams, so could you tell us more about how those therapists work with residents on their daily mobility goals?
  • 3What specific protocols do you have in place to ensure medication is administered accurately and consistently every single day?
  • 4How does the nursing staff manage response times during the night or during shift changes to ensure residents are assisted promptly with personal care and hygiene?
  • 5Could you describe the daily meal schedule and how the dietary team ensures that specific nutritional requirements or special diets are strictly followed?
  • 6What kind of social activities or daily outings are planned to keep the residents engaged and connected with each other?

Personalized based on this facility's data


Key Review Excerpts

The awesome Therapist and medical assistants were able to help My Grandfather gained 100% leg mobility and strength quicker than we thought.

Rehab patient's family · 2025★★★★★

The facility was properly cleaned, a receptionist was at the front all day, and the nurses and other staff seemed much happier. The other great change was that they actually started doing activities - Bingo, Painting, Ice Cream on the porch and nails to name a few.

Long-term resident's family · 2025★★★★

My mom visit started off rocky. I left a review and the director read it and came and spoke with me personally ,and I can say Mr Scott and the DON Michelle sat and listened to all of my concerns and addressed them.

Long-term resident's family · 2025★★★☆☆
Source: 75 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.35hrs
46%
Registered nurses for medical care
Total Nursing
3.41hrs
83%
All nurses + aides combined
Staff Turnover
75%
Lower is better (< 30% = good)
RN Turnover
88%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

9

measures

Worse Than Avg

7

measures

Mixed Results

1

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility79.4%
Worse than Avg
Here
79.4%
US
93.4%
NC
91.7%
Randolph
97.6%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility30.4%
Worse than Avg
Here
30.4%
US
19.4%
NC
21.0%
Randolph
21.9%
😔

Residents with depression symptoms

↓ Lower is better
This Facility1.3%
Better than Avg
Here
1.3%
US
12.1%
NC
5.4%
Randolph
12.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility9.7%
Better than Avg
Here
9.7%
US
15.3%
NC
20.2%
Randolph
17.6%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility14.9%
Mixed vs Avgs
Here
14.9%
US
15.4%
NC
14.1%
Randolph
24.6%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
NC
94.1%
Randolph
96.0%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility50.7%
Worse than Avg
Here
50.7%
US
81.8%
NC
80.1%
Randolph
86.6%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility63.3%
Worse than Avg
Here
63.3%
US
79.7%
NC
78.1%
Randolph
88.9%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.5%
Worse than Avg
Here
2.5%
US
1.6%
NC
1.5%
Randolph
1.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

12deficiencies
1penalties
Well above state avg (5.6)
18 complaint-triggered
$15,642 in fines

Families have filed multiple complaints about resident abuse protection and medication management issues, with deficiencies recurring across recent surveys. The facility shows ongoing problems with accident prevention, daily care assistance, and medication error rates, indicating systemic care quality concerns. While the provider reports corrections for most violations, the pattern of repeated issues in critical areas like safety and medication management suggests families should carefully evaluate whether care standards meet their expectations.

Feb 19, 2026Routine
8
0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0742Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0577Minimal · Widespread

Resident Rights Deficiencies

Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.

0732Minimal · Widespread

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

0698Minimal · Pattern

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

Feb 19, 2026Complaint
3
0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0602Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Nov 7, 2025Complaint
1
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Nov 21, 2024Routine
11
0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0521Potential for harm · IsolatedCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0625Minimal · WidespreadCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0625Minimal · WidespreadCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0623Minimal · PatternCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0623Minimal · PatternCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

Nov 21, 2024Complaint
10
0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0842Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0842Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Aug 22, 2024Complaint
1
0689Immediate jeopardy · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Federal Penalties

Fine

Aug 22, 2024

$15,642

Ownership & Operations

Who Operates This Facility

Owner / Operator

Westwood Health and Rehabilitation

Organization Type

for profit

Chain Affiliation

Chain Name

Avardis Health

Chain Size

38 facilities nationwide

Chain avg rating: 2.1/5 · Rank 1 of 14 (Best)

Ownership & Management

Owners

Archdale Parentco LLC

Owner · Organization

Ncop Holdco LLC

Owner (parent company) · Organization

Nu C II Irrevocable Trust

Owner (parent company) · Organization

Nu C Irrevocable Trust

Owner (parent company) · Organization

Randolph Holdco LLC

Owner (parent company) · Organization

Snf Care Centers LLC

Owner (parent company) · Organization

Zenith Holdco II LLC

Owner (parent company) · Organization

Zenith Holdco LLC

Owner (parent company) · Organization

Key personnel

Fc Encore Archdale LLC5% or Greater Security InterestHoback, TiffanyManaging Control - Governing BodySemones, BrandiManaging Control - Governing BodySnf Mgr LLCManagerBernardini, HollyManager
Source: Medicare provider data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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