Westwood Health and Rehabilitation
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 75 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low staffing rating (2/5 stars)
- Above-median deficiencies (10 vs median 4.0)
- High staff turnover (81%)
- High RN turnover (80%)
Above average in NC · Below recommended RN staffing · Very high staff turnover · Best in AVARDIS HEALTH chain · $15,642 in fines
What this means for your family
While the facility's rehabilitation therapy team is frequently praised for helping patients regain mobility, the facility suffers from significant, recurring issues with understaffing and basic hygiene. If you choose this facility, it is critical that you maintain a daily presence to monitor your loved one's care, particularly regarding toileting and medication, and do not hesitate to escalate concerns directly to the Executive Director.
Google Reviews
Google Reviews
75 reviews on Google“Westwood Health and Rehabilitation receives highly polarized feedback, with many families reporting significant concerns regarding understaffing, poor hygiene, and neglect, while others praise specific staff members and the rehabilitation therapy team. While some recent reviewers note improvements under new leadership, multiple reports of residents being left in soiled conditions, medication errors, and poor communication suggest inconsistent care standards. Families should be aware that experiences appear to vary drastically depending on the specific staff on duty and the level of family advocacy provided.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy team
- Select attentive and compassionate nursing staff
- Responsive leadership when issues are escalated directly
- Cleanliness noted by some families in recent visits
Concerns
- Chronic understaffing leading to delayed response times (mentioned by 9 reviewers)
- Poor hygiene and failure to assist with toileting/incontinence (mentioned by 7 reviewers)
- Medication management errors and lack of consistency (mentioned by 4 reviewers)
- Unprofessional or rude communication from staff and management (mentioned by 6 reviewers)
- Dietary and nutritional regimen non-compliance (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 78 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the leadership team is very active in responding to family feedback; how does that communication loop work if we ever have a concern about our loved one's care?
- 2We've heard great things about your physical and occupational therapy teams, so could you tell us more about how those therapists work with residents on their daily mobility goals?
- 3What specific protocols do you have in place to ensure medication is administered accurately and consistently every single day?
- 4How does the nursing staff manage response times during the night or during shift changes to ensure residents are assisted promptly with personal care and hygiene?
- 5Could you describe the daily meal schedule and how the dietary team ensures that specific nutritional requirements or special diets are strictly followed?
- 6What kind of social activities or daily outings are planned to keep the residents engaged and connected with each other?
Personalized based on this facility's data
Key Review Excerpts
“The awesome Therapist and medical assistants were able to help My Grandfather gained 100% leg mobility and strength quicker than we thought.”
“The facility was properly cleaned, a receptionist was at the front all day, and the nurses and other staff seemed much happier. The other great change was that they actually started doing activities - Bingo, Painting, Ice Cream on the porch and nails to name a few.”
“My mom visit started off rocky. I left a review and the director read it and came and spoke with me personally ,and I can say Mr Scott and the DON Michelle sat and listened to all of my concerns and addressed them.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
7
measures
1
measures
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on antipsychotic medication
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints about resident abuse protection and medication management issues, with deficiencies recurring across recent surveys. The facility shows ongoing problems with accident prevention, daily care assistance, and medication error rates, indicating systemic care quality concerns. While the provider reports corrections for most violations, the pattern of repeated issues in critical areas like safety and medication management suggests families should carefully evaluate whether care standards meet their expectations.
Feb 19, 2026Routine8
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Feb 19, 2026Complaint3
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nov 7, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Nov 21, 2024Routine11
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Nov 21, 2024Complaint10
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Aug 22, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Aug 22, 2024
$15,642
Ownership & Operations
Who Operates This Facility
Westwood Health and Rehabilitation
for profit
Chain Affiliation
Avardis Health
38 facilities nationwide
Chain avg rating: 2.1/5 · Rank 1 of 14 (Best)
Ownership & Management
Owners
Archdale Parentco LLC
Owner · Organization
Ncop Holdco LLC
Owner (parent company) · Organization
Nu C II Irrevocable Trust
Owner (parent company) · Organization
Nu C Irrevocable Trust
Owner (parent company) · Organization
Randolph Holdco LLC
Owner (parent company) · Organization
Snf Care Centers LLC
Owner (parent company) · Organization
Zenith Holdco II LLC
Owner (parent company) · Organization
Zenith Holdco LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
75 reviews from families & visitors
Official Website
Visit westwoodhealthcare.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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