Nursing HomeMedicaid

The Graybrier Nursing and Retirement Center

Strong Medicare quality ratings; public reviewers often praise effective physical therapy department. Still worth an in-person visit.

116 Lane Drive, Trinity, NC 27370|128 beds|Licensed & active

4/5

Medicare

Inspection

Quality

Staffing

Google rating

3.3/5

based on 46 Google reviews

(336) 431-8888 Directions Website

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3flags

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Public Medicare Flags to Review

These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.

1 Medicare penalty on record
Staff turnover reported at 61%
RN turnover reported at 60%

1 finding in latest survey

Source: Medicare data

What this means for your family

The Graybrier Nursing and Retirement Center has a strong overall Medicare rating. Public reviewers frequently mention: effective physical therapy department and clean and well-maintained facility. Review the component ratings and current source records before deciding.

Google Reviews

50 public Google reviews available

The Graybrier Nursing and Retirement Center receives highly polarized feedback, with some families praising the facility as a clean, nurturing environment for rehab and long-term care, while others report severe concerns regarding neglect and poor hygiene. While many reviewers highlight the kindness of specific staff members and the effectiveness of the therapy department, a recurring pattern of negative experiences involves issues with basic patient care, cleanliness, and communication from administration. Prospective families should be aware of these inconsistencies and consider frequent, unannounced visits to monitor their loved one's care.

Quality Themes

Tap a score for details

Strengths

Effective physical therapy department
Clean and well-maintained facility
Compassionate and attentive nursing staff
Helpful administrative communication

Concerns

Neglect and poor hygiene (soiled linens/clothing) (mentioned by 6 reviewers)
Understaffing leading to slow response times (mentioned by 4 reviewers)
Inadequate medical oversight or failure to address health decline (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 50 analyzed

How They Respond to Reviews

7%response rate

This facility rarely responds to reviews.

Questions for Your Tour

1I've heard wonderful things about your physical therapy department; can you tell me more about how the therapists work with residents to maintain their mobility?
2How does the nursing team ensure that residents' personal hygiene and linen changes are handled promptly and consistently throughout the day?
3With the administrative team being so communicative, what is the best way for our family to stay updated on any changes in our loved one's health?
4What specific protocols are in place to ensure medication is administered accurately and that any changes in health decline are caught immediately?
5How do you manage staffing during busy shifts to ensure that call bells and resident needs are addressed in a timely manner?
6What kind of daily activities or social outings are available to help residents stay engaged and connected with one another?

Personalized based on this facility's data

Key Review Excerpts

“The dementia unit nurses and aides are angels here are earth. I would leave my grandma wondering how in the world do these ladies get through a shift.”

Memory care family member · 2018★★★★★

“My grandmother was there almost 3 weeks. She had had a stroke before she got there and was basically there for physical therapy. From what I could tell, everyone was very nice and nurturing. She got fed well, bathed and cleaned.”

Long-term resident's family · 2024★★★★☆

“The facility itself we are extremely pleased in how clean and orderly everything is at all times of the day. We felt that our Mama was very safe in their facility with the safety features they ha”

Rehab patient's family · 2024★★★★★

Source: 50 Google reviews in the current analysis set

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

0.46hrs

62%

Registered nurses for medical care

Total Nursing

4.16hrs

All nurses + aides combined

Staff Turnover

61%

Lower is better (< 30% = good)

RN Turnover

60%

Lower is better (< 30% = good)

RN hours are below the EveryPlace reference benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

2/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

Residents vaccinated for pneumonia

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

93.5%

92.0%

Randolph

93.8%

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility26.3%

Worse than Avg

Here

26.3%

19.0%

20.7%

Randolph

25.8%

Residents needing more daily help over time

↓ Lower is better

This Facility20.9%

Worse than Avg

Here

20.9%

13.9%

15.6%

Randolph

16.7%

Residents whose walking got worse

↓ Lower is better

This Facility20.1%

Worse than Avg

Here

20.1%

14.1%

18.3%

Randolph

19.8%

Residents vaccinated for the flu

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

95.5%

94.1%

Randolph

98.7%

Residents with depression symptoms

↓ Lower is better

This Facility7.7%

Mixed vs Avgs

Here

7.7%

12.8%

5.9%

Randolph

5.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility98.1%

Better than Avg

Here

98.1%

79.8%

78.1%

Randolph

89.5%

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility98.9%

Better than Avg

Here

98.9%

82.0%

80.6%

Randolph

84.9%

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility1.8%

Worse than Avg

Here

1.8%

1.6%

1.4%

Randolph

1.6%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

20findings in history

1penalty

Latest survey: 1 · well below NC avg (5.6)

3 complaint-triggered findings

$8,512 in fines

Families have filed complaint reports leading to three deficiencies, including recurring issues with accident prevention and safety supervision that appeared in multiple complaints. The facility shows ongoing problems with safety oversight, fire safety systems, and daily care assistance, with deficiencies spanning from 2022 through 2024. While all issues have correction dates, the pattern of repeated safety concerns and family complaints warrants careful consideration during any visit.

Jan 22, 2026Routine6 findings

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0345Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0372Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

Oct 17, 2024Routine4 findings

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0222Potential for harm · IsolatedCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0352Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly install and monitor supervisory attachments on automatic sprinkler systems.

Oct 17, 2024Complaint1 finding

0684Potential for harm · IsolatedCorrected