Westpark Rehabilitation and Living
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 77 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (16 vs median 8.0)
- High RN turnover (68%)
Below average in Texas · Below recommended RN staffing · Below chain average · $54,415 in fines
What this means for your family
This facility shows strong signs of administrative improvement and excellent rehabilitation services. However, families must remain vigilant regarding weekend staffing and ensure that pain management and hygiene needs are being met consistently, as these are recurring points of failure.
Google Reviews
Google Reviews
77 reviews on Google“Families considering Westpark Rehabilitation and Living will find a facility with a highly polarized reputation. While many recent reviews praise a newly revamped leadership team, excellent physical therapy, and a friendly community liaison, there are serious, recurring allegations of neglect, inadequate pain management, and poor responsiveness during weekend shifts.”
Quality Themes
Tap a score for detailsStrengths
- Excellent rehabilitation and physical therapy team
- Friendly and professional community liaison/marketing staff
- Clean and beautiful building environment
- Improved management and administrative leadership
Concerns
- Inadequate responsiveness and staffing on weekends (mentioned by 4 reviewers)
- Neglect regarding hygiene and basic needs (e.g., incontinence care) (mentioned by 3 reviewers)
- Poor pain management for residents (mentioned by 2 reviewers)
- Difficulty reaching staff via telephone (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 80 analyzed
How They Respond to Reviews
The owner provides personalized, warm responses to positive reviews, often addressing specific staff members or improvements mentioned. For negative reviews, they use a professional tone to acknowledge concerns and provide direct contact methods for resolution.
Questions for Your Tour
- 1It's great to see how beautiful and clean the building is; how does the team ensure this level of cleanliness is maintained in the resident rooms and common areas every day?
- 2We've heard wonderful things about your rehabilitation and physical therapy team; could you tell us more about how they work with residents to meet their mobility goals?
- 3How does the nursing staff manage medication administration and pain management, especially during the evening and overnight shifts?
- 4What is the protocol for ensuring residents' personal hygiene and basic needs are met consistently, particularly on the weekends?
- 5We want to make sure we can stay in the loop; what is the best way for family members to communicate with the clinical staff or reach someone if we have a quick question?
- 6Could you describe what a typical day looks like for residents in terms of meal service and daily social activities?
Personalized based on this facility's data
Key Review Excerpts
“The team at Westpark is outstanding. They work together and are dedicated to providing quality care for each and every resident.”
“My grandmother was at this facility for a few months before she passed away in there. They treat their patients terrible. They are UNDERSTAFFED for the amount of patients they take in!!”
“Carmen at West Park Rehab is truly an asset to the facility. Her marketing expertise, professionalism, and genuine care for residents and partners really stand out.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
3
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of 46 deficiencies across 15 surveys, with most (33) triggered by family complaints about resident care. Recurring issues include medication management, infection control, and resident rights violations, with some problems persisting across multiple surveys. Most recently, three serious deficiencies from December 2025 remain uncorrected, including care planning failures and safety hazards.
Mar 18, 2026Complaint1
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Dec 12, 2025Complaint3
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Aug 21, 2025Complaint1
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Apr 5, 2025Complaint1
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Mar 24, 2025Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Feb 19, 2025Complaint5
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Feb 19, 2025
$16,801
Fine
Aug 9, 2024
$9,385
Ownership & Operations
Who Operates This Facility
Eastland Memorial Hospital District
for profit
TREE CITY HEALTHCARE, INC
LUKE BRIGMON
Chain Affiliation
The Ensign Group
338 facilities nationwide
Chain avg rating: 2.9/5 · Rank 61 of 84
Ownership & Management
Owners
Eastland Memorial Hospital District
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
77 reviews from families & visitors
Official Website
Visit westparkrehabandliving.com
Medicare data downloads
Original nursing home datasets
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