The Waterford on Cooper
Families consistently rate this highly — reviewers highlight compassionate and attentive care staff. Schedule a visit to confirm the fit.
based on 107 Google reviews
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What this means for your family
The Waterford on Cooper is an excellent choice for families seeking a warm, activity-rich environment with highly praised dining and memory care staff. However, you should specifically verify the medication administration protocols and ask about staffing levels on weekends to ensure your loved one's needs are met during off-hours.
Google Reviews
Google Reviews
107 reviews on GoogleThe Waterford on Cooper is highly regarded by many families for its compassionate staff and engaging activities, particularly within the memory care unit. While many reviewers praise the cleanliness and the warm, home-like atmosphere, some families have raised serious concerns regarding inconsistent staffing on weekends and occasional lapses in medication management or hygiene.
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive care staff
- Engaging activities and social events
- Clean and well-maintained facilities
- Professional and helpful admissions process
Concerns
- Limited staff availability on weekends (mentioned by 2 reviewers)
- Inconsistent medication management (mentioned by 2 reviewers)
- Unprofessional behavior from front desk/concierge (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 111 analyzed
How They Respond to Reviews
The owner provides highly personalized responses when reviewers include names or specific details, and uses professional templates for star-only ratings. Negative reviews are handled with empathy and an invitation to discuss concerns privately via phone.
Questions for Your Tour
- 1It's great to see how much care you put into responding to feedback from families; how does that communication style translate to the day-to-day care of the residents?
- 2What specific types of social events or engaging activities are currently popular with the residents here?
- 3Can you walk me through the exact process your team uses to ensure medication is administered accurately and on schedule every day?
- 4How does the level of care and staff availability change during the weekends compared to the weekdays?
- 5In the event of a medical emergency during the night or over the weekend, what is the immediate protocol for resident care?
- 6How do you ensure that the high standard of cleanliness and maintenance seen in the common areas is maintained in the private resident apartments?
Personalized based on this facility's data
Key Review Excerpts
“The process of looking for a place for your loved one was very overwhelming. Stockton and the Waterford on Cooper have given us the most amazing care and guidance through this very emotional journey.”
“My mom can be challenging at times with the dementia and Parkinson’s and they are always so patient. Thank you to Sharon and her staff for being so patient and caring.”
“The activities director, Taylor, (who does so much more) sent them on anniversary dinner at one their favorite spots, flowers, wine it was amazing!”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
The most recent comprehensive inspection on August 14, 2024, found no violations of state standards. However, an enforcement action was recorded on September 20, 2024, involving an administrative penalty regarding internal policies for reporting abuse, neglect, or exploitation.
Ownership & Operations
Who Operates This Facility
Csl Ce Arlington LLC
for profit
CSL ESPERANZA MANAGEMENT
CHRIS SYKES
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
107 reviews from families & visitors
Official Website
Visit sonidaseniorliving.com
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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