Assisted LivingMemory Care

The Waterford on Cooper

Name: Public quality & inspection record for The Waterford on Cooper
Creator: EveryPlace
License: https://everyplace.care/research-policy

Public Google reviewers rate this highly and often mention compassionate and attentive care staff. Schedule a visit to confirm the fit.

1860 N Cooper St, North Arlington · Arlington, TX 76011|Reported capacity: 124|Licensed & active

Source: TX HHSC — view official record

Google rating

4.4/5

based on 107 Google reviews

(817) 261-3601 Directions Website

Street View

Email The Waterford on Cooper to yourself

Get a one-time email with a link to this profile so it is easy to find and share later.

This sends one email and does not add you to a mailing list.

What this means for your family

Public Google reviewers rate The Waterford on Cooper highly. Reviewers highlight: compassionate and attentive care staff, engaging activities and social events. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.

Google Reviews

111 public Google reviews available

The Waterford on Cooper is highly regarded by many families for its compassionate staff and engaging activities, particularly within the memory care unit. While many reviewers praise the cleanliness and the warm, home-like atmosphere, some families have raised serious concerns regarding inconsistent staffing on weekends and occasional lapses in medication management or hygiene.

Quality Themes

Tap a score for details

Strengths

Compassionate and attentive care staff
Engaging activities and social events
Clean and well-maintained facilities
Professional and helpful admissions process

Concerns

Limited staff availability on weekends (mentioned by 2 reviewers)
Inconsistent medication management (mentioned by 2 reviewers)
Unprofessional behavior from front desk/concierge (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 111 analyzed

How They Respond to Reviews

87%response rate

Good

The owner provides highly personalized responses when reviewers include names or specific details, and uses professional templates for star-only ratings. Negative reviews are handled with empathy and an invitation to discuss concerns privately via phone.

Questions for Your Tour

1It's great to see how much care you put into responding to feedback from families; how does that communication style translate to the day-to-day care of the residents?
2What specific types of social events or engaging activities are currently popular with the residents here?
3Can you walk me through the exact process your team uses to ensure medication is administered accurately and on schedule every day?
4How does the level of care and staff availability change during the weekends compared to the weekdays?
5In the event of a medical emergency during the night or over the weekend, what is the immediate protocol for resident care?
6How do you ensure that the high standard of cleanliness and maintenance seen in the common areas is maintained in the private resident apartments?

Personalized based on this facility's data

Key Review Excerpts

“The process of looking for a place for your loved one was very overwhelming. Stockton and the Waterford on Cooper have given us the most amazing care and guidance through this very emotional journey.”

Family member · 2026★★★★★

“The activities director, Taylor, (who does so much more) sent them on anniversary dinner at one their favorite spots, flowers, wine it was amazing!”

Long-term resident's family · 2024★★★★★

“It always smells like pee or poop, my grandma's supposedly in hospice but nobody ever comes to check on her and it takes 40 minutes to get assistance when we push the button.”

Hospice resident's family · 2025★☆☆☆☆

Source: 111 Google reviews in the current analysis set

State Inspection History

State Inspections

Source: Texas Health & Human Services Commission

2total

Key Findings

The most recent comprehensive inspection on August 14, 2024, found no violations of state standards. However, an enforcement action was recorded on September 20, 2024, involving an administrative penalty regarding internal policies for reporting abuse, neglect, or exploitation.

Sep 20, 2024EnforcementEnforcement action

Penalty

View official report

Administrative Penalty — The facility failed to follow its internal policies regarding the prevention, detection, and reporting of abuse, neglect, or exploitation. (TAC 553.273(b))

Aug 14, 2024RoutineNo deficiencies reported

None

View official report

No deficiencies are reported in this inspection record.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Csl Ce Arlington LLC

Organization Type

for profit

Management Company

CSL ESPERANZA MANAGEMENT

Administrator

CHRIS SYKES

Source: State licensing data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(817) 261-3601

sonidaseniorliving.com

csykes@sonidaliving.com

1860 N Cooper St

Arlington, TX 76011

Get Directions View on Google Maps

References & Resources

Google Maps

Photos, directions & neighborhood info

Google Reviews

107 reviews from families & visitors

Official Website

Visit sonidaseniorliving.com

TX HHSC — View Official Record

Public-record source of inspection history and licensure data shown on this page

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.