Brookdale North Richland Hills
Families consistently rate this highly — reviewers highlight compassionate, family-oriented staff. Schedule a visit to confirm the fit.
based on 41 Google reviews
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What this means for your family
This facility is an excellent choice for seniors seeking a social, active, and 'family-like' environment with great dining. However, families should perform due diligence regarding specific nursing and administrative staff, as there are recurring reports of unprofessionalism and communication breakdowns.
Google Reviews
Google Reviews
41 reviews on GoogleFamilies generally praise Brookdale North Richland Hills for its warm, home-like atmosphere and a staff that treats residents like family. While many reviewers highlight excellent social activities and high-quality dining, there are serious allegations regarding unprofessionalism from specific management/nursing staff and a distressing incident involving a resident being displaced during COVID-19.
Quality Themes
Tap a score for detailsStrengths
- Compassionate, family-oriented staff
- Engaging social activities and field trips
- High-quality, flexible dining options
- Clean and well-maintained community
Concerns
- Unprofessional or disrespectful behavior from specific staff/nursing (mentioned by 2 reviewers)
- Issues with administrative communication and responsiveness (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 49 analyzed
How They Respond to Reviews
The owner uses highly templated, repetitive responses that rely on corporate mission statements rather than addressing specific grievances. While they acknowledge the reviewer by name, the substance of the replies is almost identical across different complaints.
Questions for Your Tour
- 1We've heard wonderful things about how family-oriented the staff is here; how do you involve families in the day-to-day care of residents?
- 2The social activities and field trips sound lovely—could you tell us more about what a typical week of outings looks like for the residents?
- 3Since we value clear communication, what is the best way for us to stay updated on any changes regarding our loved one's care or facility updates?
- 4We noticed the dining options are quite flexible; how much input do residents have in their daily meal choices?
- 5In the event of a medical emergency after hours, what is the specific protocol for contacting both the nursing team and the family?
- 6The community looks very well-maintained; how often are the common areas and resident rooms deep-cleaned?
Personalized based on this facility's data
Key Review Excerpts
“She isn’t treated like a resident but as a member of the family. The staff are all caring and loving. The community is beautiful and very clean.”
“My father has been in Brookdale Assisted Living in Richland Hills for several months. The care he has received has been great. He had to have surgery, and we put him in rehab at a different facility. He was miserable and was not improving, so we moved him back to Brookdale.”
“The staff was great. They interacted with the residents and knew them by name. Food was great. It's the people that make the place.”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
The most recent comprehensive inspection for Brookdale North Richland Hills took place on August 31, 2021. While one violation of state standards was noted during this inspection, there are currently no enforcement actions on record for this facility.
Aug 31, 2021RoutineCleanReport
No deficiencies found during this inspection.
Ownership & Operations
Who Operates This Facility
Sh Thirtyfive Opco North Richland Hills LLC
for profit
BKD TWENTYONE MANAGEMENT COMPANY, INC
COURTNEY MCLAUGHLIN
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
41 reviews from families & visitors
Official Website
Visit brookdale.com
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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