Interlochen Health and Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 113 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (13 vs median 8.0)
Bottom 25% in Texas · Critically understaffed (RN) · Worst in CREATIVE SOLUTIONS IN HEALTHCARE chain · $84,341 in fines
What this means for your family
This facility offers an excellent rehabilitation and physical therapy program that has helped many patients regain mobility. However, families must remain extremely vigilant regarding nursing care, as recent reports of medication errors, hygiene neglect, and unmonitored falls are significant red flags.
Google Reviews
Google Reviews
113 reviews on Google“Families considering Interlochen should be aware of a significant divide in experiences: many long-term residents and their families praise the exceptional physical therapy team and the compassionate nature of the social workers. However, recent reviews from 2024-2026 highlight critical concerns regarding patient neglect, medication errors, and serious safety incidents like unmonitored falls.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical and occupational therapy teams
- Compassionate social workers and administrative leadership
- Clean and well-maintained interior despite an older building
- Friendly and attentive nursing staff in certain units
Concerns
- Patient neglect and hygiene issues (e.g., residents left in soiled linens) (mentioned by 4 reviewers)
- Unmonitored falls and safety risks (mentioned by 3 reviewers)
- Medication management errors and delays (mentioned by 3 reviewers)
- Staffing shortages and inattentive care (mentioned by 3 reviewers)
- Poor communication regarding patient status or incidents (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 115 analyzed
How They Respond to Reviews
The owner uses highly repetitive, template-based responses. Negative reviews are met with a standardized script that acknowledges dissatisfaction and directs users to a specific Customer Care Line, while positive reviews use a different set of canned templates.
Questions for Your Tour
- 1I've heard wonderful things about your physical and occupational therapy teams; how do you tailor those programs to meet an individual's specific recovery goals?
- 2With the administrative leadership being a noted strength, what is the best way for our family to stay updated on any changes in our loved one's daily care or health status?
- 3How does the nursing team manage medication schedules to ensure everything is administered accurately and on time?
- 4What specific protocols are in place to ensure residents are checked frequently for comfort, hygiene, and skin integrity?
- 5In the event of an unexpected fall or a medical emergency during the night, what is the immediate process for notifying the family?
- 6What kind of daily social activities or group outings are available to help residents stay engaged with the community?
Personalized based on this facility's data
Key Review Excerpts
“The staff at Interlochen has a great and caring staff. They are always available to answer questions and provide amazing care to their residents.”
“The building may be old, but it is maintained and clean. You do not get the nursing home smell like you do in most nursing homes.”
“My mother was in a wheelchair and with all their kindness and perseverance, she is walking with a walker down the halls.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
5
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern of deficiencies driven by numerous family complaints (30 of 51 total violations). The most recurring issues involve care planning problems, accident prevention failures, and protection from abuse/neglect. Recent deficiencies from January 2026 remain uncorrected, including serious care planning and safety concerns. Families have repeatedly filed reports about inadequate care, suggesting ongoing quality problems that warrant careful consideration before placement.
Jan 29, 2026Complaint4
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Sep 4, 2025Complaint3
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Administration Deficiencies
Provide timely, approved x-ray services, or have an agreement with an approved provider to obtain them.
Jul 23, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Jun 10, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Apr 24, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Administration Deficiencies
Provide or obtain x-rays/tests when ordered and promptly tell the ordering practitioner of the results.
Mar 13, 2025Routine11
Egress Deficiencies
Install proper backup exit lighting.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Include a process for Emergency Preparedness collaboration.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Smoke Deficiencies
Provide properly protected cooking facilities.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Apr 24, 2025
$16,729
Fine
Sep 3, 2024
$28,424
Fine
Mar 20, 2024
$8,984
Fine
May 18, 2023
$14,521
Fine
May 18, 2023
$15,683
Ownership & Operations
Who Operates This Facility
Fannin County Hospital Authority
for profit
ARLINGTON I ENTERPRISES, LLC
AARON GRESKY
Chain Affiliation
Creative Solutions in Healthcare
149 facilities nationwide
Chain avg rating: 2.7/5 · Rank 129 of 148 (Worst)
Ownership & Management
Owners
Fannin County Hospital Authority
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
113 reviews from families & visitors
Official Website
Visit interlochenhealth.com
Medicare data downloads
Original nursing home datasets
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