See every facility — official ratings, family reviews, no referral fees.
Nursing HomeMedicaid

Westminster Towers

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

70 West Lucerne Circle, Southeast Orlando · Orlando, FL 32801120 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.3/5

based on 157 Google reviews

5
4
3
2
1
Westminster Towers Nursing Home in Orlando, FL — Street View
Street View

Watch Westminster Towers

Get an email when new inspections, ratings, or penalties are published for this facility.

We’ll only email you about this — no spam, unsubscribe anytime.

What this means for your family

Westminster Towers offers an exceptional, vibrant lifestyle for independent living, but families should exercise extreme caution regarding the health center and rehab wing. If you are considering this facility for post-hospital recovery, ensure you have a clear plan for daily advocacy, as multiple reviewers report significant communication gaps and slow response times from nursing staff.

Google Reviews

Google Reviews

157 reviews on Google
Westminster Towers is a downtown Orlando Life Plan Community that receives high praise from independent living residents for its vibrant social atmosphere, diverse activities, and friendly staff. However, the facility faces serious, recurring criticism regarding its skilled nursing and rehab center, where families report poor communication, slow response times, and inconsistent care standards.

Quality Themes

Tap a score for details
Food8.0Staff5.0Clean7.0Activities10.0Meds3.0MemoryN/AComms2.0Value7.0

Strengths

  • Vibrant social and activity calendar
  • Warm, welcoming independent living community
  • Convenient downtown location
  • Responsive and friendly staff in independent living

Concerns

  • Poor communication and lack of responsiveness from nursing/rehab staff (mentioned by 9 reviewers)
  • Inconsistent or neglectful care in the health/rehab center (mentioned by 7 reviewers)
  • Unprofessional or rude behavior by some nursing/CNA staff (mentioned by 5 reviewers)

Rating Trends

Tap a year to see what changed

234'15(1)'17(8)'19(6)'21(4)'23(9)'25(80)'26(6)

Distribution · 160 analyzed

5
124
4
6
3
5
2
4
1
21
17 reviews posted between Jul 21, 2025Jul 25, 2025 · 16 were 5-star
14 reviews posted between Nov 23, 2025Nov 26, 2025 · 13 were 5-star
10 reviews posted between Jul 7, 2025Jul 11, 2025 · 10 were 5-star

How They Respond to Reviews

90%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1We love how much the staff seems to care about the independent living community; how do you ensure that same level of warmth and responsiveness carries over to the nursing and rehab side?
  • 2With such a vibrant social and activity calendar, how do you help new residents get involved and meet others during their first week?
  • 3How does the nursing team handle communication with families regarding changes in a resident's daily care or health status?
  • 4What specific protocols are in place to ensure medication management is handled accurately and consistently every day?
  • 5In the event of a medical emergency during the night, what is the immediate process for notifying both the medical team and the family?
  • 6Since the facility is so conveniently located downtown, how do you help residents stay connected to the local community and nearby activities?

Personalized based on this facility's data


Key Review Excerpts

The staff upstairs that directly takes care of her are rude and lazy! I have asked them for things like her medicine, or placing her in a chair, or putting her in her bed, cleaning her, bathing her, or even getting her tray out the room. The response I have gotten has been, that's not my jo

Memory care family member · 2023☆☆☆☆

The team members, from the Director of Nursing down, are truly exceptional—compassionate, attentive, and always willing to help ensure her comfort and well-being.

Long-term resident's family · 2025★★★★★

My dad was in long term care in the health center at Westminster for 14 months before he recently passed. Our family was very pleased with the overall kindness, care and positivity of the people who were there for us.

Long-term resident's family · 2024☆☆☆☆
Source: 157 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.90hrs
OK
Registered nurses for medical care
Total Nursing
3.75hrs
92%
All nurses + aides combined

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

16

measures

Mixed Results

1

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility2.3%
Better than Avg
Here
2.3%
US
19.4%
FL
11.5%
Orange
10.0%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility0.6%
Better than Avg
Here
0.6%
US
15.4%
FL
8.7%
Orange
8.7%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility7.8%
Better than Avg
Here
7.8%
US
19.5%
FL
15.0%
Orange
13.0%
😔

Residents with depression symptoms

↓ Lower is better
This Facility1.8%
Better than Avg
Here
1.8%
US
12.1%
FL
4.1%
Orange
6.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility4.8%
Better than Avg
Here
4.8%
US
14.4%
FL
9.1%
Orange
9.7%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
FL
98.1%
Orange
98.5%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility98.6%
Better than Avg
Here
98.6%
US
79.7%
FL
94.7%
Orange
94.4%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility99.5%
Better than Avg
Here
99.5%
US
81.8%
FL
94.8%
Orange
95.2%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.4%
Better than Avg
Here
0.4%
US
1.6%
FL
1.5%
Orange
1.9%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

6deficiencies
2penalties
Near state avg (7.3)
7 complaint-triggered
$22,133 in fines

Westminster Towers shows a concerning pattern of repeated deficiencies, with families filing 7 complaint reports over the review period. The facility has struggled consistently with care planning and assessments, medication management, and basic daily care assistance. While all cited issues have correction dates, the recurring nature of problems across multiple surveys—particularly in care planning (appearing in 5 surveys) and daily care assistance—suggests ongoing quality challenges that families should carefully evaluate before choosing this facility.

Mar 13, 2025Routine
6
0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0840Potential for harm · IsolatedCorrected

Administration Deficiencies

Employ or obtain outside professional resources to provide services in the nursing home when the facility does not employ a qualified professional to furnish a required service.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Mar 4, 2025Complaint
1
0678Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.

Aug 21, 2024Complaint
2
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

May 14, 2024Complaint
4
0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0694Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide for the safe, appropriate administration of IV fluids for a resident when needed.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Aug 3, 2023Routine
4
0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0636Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Oct 7, 2021Routine
5
0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0694Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide for the safe, appropriate administration of IV fluids for a resident when needed.

Federal Penalties

Fine

Mar 4, 2025

$5,980

Fine

Mar 4, 2025

$16,153

Ownership & Operations

Who Operates This Facility

Owner / Operator

Westminster Towers

Organization Type

nonprofit

Chain Affiliation

Chain Name

Westminster Communities of Florida

Chain Size

9 facilities nationwide

Chain avg rating: 4.4/5 · Rank 8 of 8 (Worst)

Ownership & Management

Key personnel

Bell, WilliamOfficer / DirectorDye, StephenOfficer / DirectorHillenmeyer, JohnOfficer / DirectorMaddux, CarlenOfficer / DirectorMock, JeffreyOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Nearby Alternatives

Call