Westminster Towers
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 157 Google reviews

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What this means for your family
Westminster Towers offers an exceptional, vibrant lifestyle for independent living, but families should exercise extreme caution regarding the health center and rehab wing. If you are considering this facility for post-hospital recovery, ensure you have a clear plan for daily advocacy, as multiple reviewers report significant communication gaps and slow response times from nursing staff.
Google Reviews
Google Reviews
157 reviews on Google“Westminster Towers is a downtown Orlando Life Plan Community that receives high praise from independent living residents for its vibrant social atmosphere, diverse activities, and friendly staff. However, the facility faces serious, recurring criticism regarding its skilled nursing and rehab center, where families report poor communication, slow response times, and inconsistent care standards.”
Quality Themes
Tap a score for detailsStrengths
- Vibrant social and activity calendar
- Warm, welcoming independent living community
- Convenient downtown location
- Responsive and friendly staff in independent living
Concerns
- Poor communication and lack of responsiveness from nursing/rehab staff (mentioned by 9 reviewers)
- Inconsistent or neglectful care in the health/rehab center (mentioned by 7 reviewers)
- Unprofessional or rude behavior by some nursing/CNA staff (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 160 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We love how much the staff seems to care about the independent living community; how do you ensure that same level of warmth and responsiveness carries over to the nursing and rehab side?
- 2With such a vibrant social and activity calendar, how do you help new residents get involved and meet others during their first week?
- 3How does the nursing team handle communication with families regarding changes in a resident's daily care or health status?
- 4What specific protocols are in place to ensure medication management is handled accurately and consistently every day?
- 5In the event of a medical emergency during the night, what is the immediate process for notifying both the medical team and the family?
- 6Since the facility is so conveniently located downtown, how do you help residents stay connected to the local community and nearby activities?
Personalized based on this facility's data
Key Review Excerpts
“The staff upstairs that directly takes care of her are rude and lazy! I have asked them for things like her medicine, or placing her in a chair, or putting her in her bed, cleaning her, bathing her, or even getting her tray out the room. The response I have gotten has been, that's not my jo”
“The team members, from the Director of Nursing down, are truly exceptional—compassionate, attentive, and always willing to help ensure her comfort and well-being.”
“My dad was in long term care in the health center at Westminster for 14 months before he recently passed. Our family was very pleased with the overall kindness, care and positivity of the people who were there for us.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
16
measures
1
measures
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Westminster Towers shows a concerning pattern of repeated deficiencies, with families filing 7 complaint reports over the review period. The facility has struggled consistently with care planning and assessments, medication management, and basic daily care assistance. While all cited issues have correction dates, the recurring nature of problems across multiple surveys—particularly in care planning (appearing in 5 surveys) and daily care assistance—suggests ongoing quality challenges that families should carefully evaluate before choosing this facility.
Mar 13, 2025Routine6
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Administration Deficiencies
Employ or obtain outside professional resources to provide services in the nursing home when the facility does not employ a qualified professional to furnish a required service.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Mar 4, 2025Complaint1
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Aug 21, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 14, 2024Complaint4
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Aug 3, 2023Routine4
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Oct 7, 2021Routine5
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Federal Penalties
Fine
Mar 4, 2025
$5,980
Fine
Mar 4, 2025
$16,153
Ownership & Operations
Who Operates This Facility
Westminster Towers
nonprofit
Chain Affiliation
Westminster Communities of Florida
9 facilities nationwide
Chain avg rating: 4.4/5 · Rank 8 of 8 (Worst)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
157 reviews from families & visitors
Official Website
Visit westminstercommunitiesfl.org
Medicare data downloads
Original nursing home datasets
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