Conway Lakes Health & Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 133 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (10 vs median 6.0)
- High staff turnover (54%)
Bottom 25% in FL · Meets national RN staffing standard · Above recommended total nurse staffing · Worst in CLEAR CHOICE HEALTHCARE chain · $94,672 in fines
What this means for your family
Conway Lakes has a highly regarded physical therapy team that can be excellent for short-term recovery, but the facility has a recurring pattern of serious neglect reports. If you choose this facility, you must be prepared to be a constant advocate for your loved one, specifically monitoring their hygiene, medication administration, and dietary needs, as these are the most frequently cited areas of failure.
Google Reviews
Google Reviews
133 reviews on Google“Conway Lakes Health & Rehabilitation Center receives highly polarized feedback, with many families praising the physical therapy team and admissions staff for their professionalism and successful recovery outcomes. However, a significant number of reviewers report severe neglect, including issues with hygiene, slow response times to call buttons, medication errors, and poor communication, leading to serious health complications for their loved ones.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and rehabilitation therapy team
- Helpful and professional admissions staff
- Clean and well-maintained facility appearance
- Compassionate individual nursing staff members
Concerns
- Severe neglect and lack of basic hygiene (patients left in soiled linens) (mentioned by 12 reviewers)
- Slow or non-existent response to call buttons/patient needs (mentioned by 10 reviewers)
- Medication errors and failure to provide prescribed treatments (mentioned by 6 reviewers)
- Inadequate dietary management and failure to follow special diets (mentioned by 4 reviewers)
- Understaffing, especially on weekends and night shifts (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 135 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the high praise for your therapy team, how do you ensure that same level of dedicated attention carries over into daily nursing care and hygiene assistance?
- 2I noticed that response times to call buttons are a common concern; what specific protocols or staffing adjustments do you have in place to ensure residents are attended to promptly, especially during night and weekend shifts?
- 3How does your nursing team coordinate with the pharmacy and medical staff to prevent medication errors and ensure that prescribed treatments are administered accurately?
- 4Since dietary management is a priority for my family member, could you walk me through how you track and verify that residents on special diets receive the correct meals at every sitting?
- 5I see that you actively respond to feedback online; how do you use that input to improve the quality of care and communication with families?
- 6With your current staffing levels, how do you ensure that residents receive consistent support with daily hygiene needs and personal care throughout the entire day?
Personalized based on this facility's data
Key Review Excerpts
“My husband has been a patient twice in the last year... I wish I could give two ratings; one for the excellent care and concern shown to him by the entire Therapy/Rehab group... My second review is negative due to the lack of c”
“I had to remove my grandmother from this facility because I was concerned she would not survive her stay. There are a few great and caring nurses and nurse aides there, but there are also ones that are completely uncaring and inattentive.”
“My dad is in this place do to hes medical conditions hes on a special diet that I have been fighting for them to respect and it’s not happened... this food is killing him slowly and no matter what I do or say they keep sending him food that is slowly killing him”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
3
measures
6
measures
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaint reports triggering nearly half of the deficiencies found at this facility. Recurring issues include resident assessment and care planning, safety supervision and accident prevention, and infection control problems that have persisted across multiple surveys from 2023 to 2025. While the facility has corrected each violation after citation, the pattern of repeated problems in core care areas suggests ongoing quality concerns families should carefully consider.
Sep 11, 2025Routine4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jul 2, 2025Complaint5
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Jun 10, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Feb 1, 2025Complaint5
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Administration Deficiencies
Have a Compliance and Ethics Program.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Aug 22, 2024Complaint3
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Provide doctor's orders for the resident's immediate care at the time the resident was admitted.
May 16, 2024Routine4
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Federal Penalties
Fine
Jun 10, 2025
$4,147
Fine
Jun 10, 2025
$4,147
Fine
Jun 10, 2025
$6,227
Fine
Feb 1, 2025
$61,636
Fine
Aug 22, 2024
$6,180
Fine
Aug 22, 2024
$12,335
Ownership & Operations
Who Operates This Facility
Conway Lakes Health & Rehabilitation Center
for profit
Chain Affiliation
Clear Choice Healthcare
9 facilities nationwide
Chain avg rating: 3.7/5 · Rank 9 of 9 (Worst)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
133 reviews from families & visitors
Official Website
Visit conwaylakesrehab.com
Medicare data downloads
Original nursing home datasets
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