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Nursing HomeMedicaid Top Rated

Westminster Canterbury Blue Ri

Strong Medicare quality ratings; families often praise beautiful, well-maintained grounds and campus. Still worth an in-person visit.

250 Pantops Mountain Rd, Charlottesville, VA 2291127 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
4.4/5

based on 46 Google reviews

5
4
3
2
1

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What this means for your family

This facility offers a premium, resort-like environment with excellent dining and beautiful grounds that residents clearly enjoy. However, families should be vigilant regarding administrative and billing processes; ensure you have clear, written communication regarding any changes to pharmacy or medical services to avoid the issues noted by previous families.

Google Reviews

Google Reviews

46 reviews on Google
Westminster Canterbury of the Blue Ridge is widely praised for its beautiful campus, scenic views, and high-quality amenities, with many families expressing satisfaction with the care provided to their loved ones. However, some reviewers have raised significant concerns regarding administrative responsiveness, billing transparency, and occasional staff stress, suggesting that while the facility offers a premium environment, communication can be inconsistent.

Quality Themes

Tap a score for details
Food9.0Staff7.0Clean9.0Activities8.0Meds2.0MemoryN/AComms3.0Value5.0

Strengths

  • Beautiful, well-maintained grounds and campus
  • High-quality amenities and community spaces
  • Friendly and respectful nursing and support staff
  • Scenic mountain views

Concerns

  • Poor administrative responsiveness and difficulty reaching management (mentioned by 2 reviewers)
  • Billing transparency and financial management issues (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(2)'19(2)'21(15)'23(5)'25(3)'26(2)

Distribution · 48 analyzed

5
36
4
3
3
2
2
3
1
4

How They Respond to Reviews

10%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1Given the beautiful campus and mountain views, what opportunities are there for residents to enjoy the outdoor spaces on a daily basis?
  • 2How does your team ensure consistent communication with families regarding updates on care, especially when we have specific questions for the administrative or management team?
  • 3I noticed the facility has a high staffing rating; could you walk me through how your team coordinates medication management to ensure accuracy and timely administration for residents?
  • 4Could you explain the process for billing and financial statements so we can have full clarity and transparency regarding our monthly expenses?
  • 5In the event of a medical emergency, what is the specific protocol for notifying family members and coordinating with local medical services?
  • 6With the recent focus on community engagement, what are some of the most popular social activities or programs that residents are currently participating in?

Personalized based on this facility's data


Key Review Excerpts

The grounds are quite pretty. The gardens that they have for the residents are lovely. The cottages appear cute, and adequate. I love the hilly environment.

Visitor · 2022★★★★

The staff really knows and cares about my grandma, everyone is welcoming, kind, and overall a good place to retire. This is not your typical retirement home

Grandchild of resident · 2020★★★★★

They take care of my mom and dad with respect and kindness.

Child of residents · 2016☆☆☆☆
Source: 46 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.23hrs
OK
Registered nurses for medical care
Total Nursing
5.36hrs
OK
All nurses + aides combined
Staff Turnover
33%
Lower is better (< 30% = good)
RN Turnover
6%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

12

measures

Worse Than Avg

4

measures

Mixed Results

1

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.8%
Better than Avg
Here
0.8%
US
12.1%
VA
16.9%
Albemarle
18.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
VA
94.0%
Albemarle
84.8%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
VA
91.0%
Albemarle
85.5%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility12.1%
Better than Avg
Here
12.1%
US
19.4%
VA
22.0%
Albemarle
21.9%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility25.9%
Worse than Avg
Here
25.9%
US
19.5%
VA
20.4%
Albemarle
16.9%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility7.7%
Better than Avg
Here
7.7%
US
15.4%
VA
14.2%
Albemarle
13.3%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility98.7%
Better than Avg
Here
98.7%
US
81.8%
VA
73.9%
Albemarle
70.7%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
79.7%
VA
73.6%
Albemarle
76.9%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
VA
1.2%
Albemarle
1.0%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

8deficiencies
Near state avg (14.5)

Westminster Canterbury Blue Ridge shows a mixed record with recurring issues in care planning and medication management across multiple surveys from 2019 to 2023, indicating persistent challenges in these core areas. Families filed complaints that led to citations for pressure ulcer care and infection control in 2023. While all deficiencies show correction dates, the pattern of repeated violations in resident assessment and pharmacy services suggests ongoing operational concerns that families should discuss during visits.

Mar 9, 2023Routine
8
0908Potential for harm · PatternCorrected

Environmental Deficiencies

Keep all essential equipment working safely.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Jun 3, 2021Routine
1
0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Jul 18, 2019Routine
13
0909Potential for harm · WidespreadCorrected

Environmental Deficiencies

Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.

0161Potential for harm · WidespreadCorrected

Construction Deficiencies

Use approved construction type or materials.

0311Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have an enclosure around a vertical opening shaft.

0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0636Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Westminster Canterbury Blue Ri

Organization Type

nonprofit

Ownership & Management

Key personnel

Buchanan, AnnaManagerSelmeczi, GaryManager
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

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