Westminster Canterbury Blue Ri
Strong Medicare quality ratings; families often praise beautiful, well-maintained grounds and campus. Still worth an in-person visit.
based on 46 Google reviews
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What this means for your family
This facility offers a premium, resort-like environment with excellent dining and beautiful grounds that residents clearly enjoy. However, families should be vigilant regarding administrative and billing processes; ensure you have clear, written communication regarding any changes to pharmacy or medical services to avoid the issues noted by previous families.
Google Reviews
Google Reviews
46 reviews on Google“Westminster Canterbury of the Blue Ridge is widely praised for its beautiful campus, scenic views, and high-quality amenities, with many families expressing satisfaction with the care provided to their loved ones. However, some reviewers have raised significant concerns regarding administrative responsiveness, billing transparency, and occasional staff stress, suggesting that while the facility offers a premium environment, communication can be inconsistent.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful, well-maintained grounds and campus
- High-quality amenities and community spaces
- Friendly and respectful nursing and support staff
- Scenic mountain views
Concerns
- Poor administrative responsiveness and difficulty reaching management (mentioned by 2 reviewers)
- Billing transparency and financial management issues (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 48 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the beautiful campus and mountain views, what opportunities are there for residents to enjoy the outdoor spaces on a daily basis?
- 2How does your team ensure consistent communication with families regarding updates on care, especially when we have specific questions for the administrative or management team?
- 3I noticed the facility has a high staffing rating; could you walk me through how your team coordinates medication management to ensure accuracy and timely administration for residents?
- 4Could you explain the process for billing and financial statements so we can have full clarity and transparency regarding our monthly expenses?
- 5In the event of a medical emergency, what is the specific protocol for notifying family members and coordinating with local medical services?
- 6With the recent focus on community engagement, what are some of the most popular social activities or programs that residents are currently participating in?
Personalized based on this facility's data
Key Review Excerpts
“The grounds are quite pretty. The gardens that they have for the residents are lovely. The cottages appear cute, and adequate. I love the hilly environment.”
“The staff really knows and cares about my grandma, everyone is welcoming, kind, and overall a good place to retire. This is not your typical retirement home”
“They take care of my mom and dad with respect and kindness.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
4
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Westminster Canterbury Blue Ridge shows a mixed record with recurring issues in care planning and medication management across multiple surveys from 2019 to 2023, indicating persistent challenges in these core areas. Families filed complaints that led to citations for pressure ulcer care and infection control in 2023. While all deficiencies show correction dates, the pattern of repeated violations in resident assessment and pharmacy services suggests ongoing operational concerns that families should discuss during visits.
Mar 9, 2023Routine8
Environmental Deficiencies
Keep all essential equipment working safely.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 3, 2021Routine1
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Jul 18, 2019Routine13
Environmental Deficiencies
Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Ownership & Operations
Who Operates This Facility
Westminster Canterbury Blue Ri
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
46 reviews from families & visitors
Official Website
Visit westminstercanterbury.org
Medicare data downloads
Original nursing home datasets
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