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Nursing HomeMedicaid

Sunny Acres Skilled Nursing and Rehabilitation Ctr

Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy. Still worth an in-person visit.

254 Billerica Road, Chelmsford, MA 0182493 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
3.8/5

based on 47 Google reviews

5
4
3
2
1
Sunny Acres Skilled Nursing and Rehabilitation Ctr Nursing Home in Chelmsford, MA — Street View
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What this means for your family

Sunny Acres has shown a marked improvement in quality since the 2023 ownership change, particularly in rehabilitation and facility cleanliness. While recent feedback is overwhelmingly positive, we recommend that families conduct a tour during a weekend or evening shift to observe staffing levels firsthand and ensure communication protocols meet your expectations.

Google Reviews

Google Reviews

47 reviews on Google
Sunny Acres has seen a significant shift in reputation following a change in ownership in late 2023, with recent reviews highlighting a clean, home-like environment and highly effective rehabilitation services. While long-term residents and rehab patients praise the attentive staff and activities, some historical concerns regarding staffing levels and communication persist in the collective feedback.

Quality Themes

Tap a score for details
Food4.0Staff8.0Clean9.0Activities9.0Meds5.0Memory8.0Comms5.0ValueN/A

Strengths

  • Highly effective physical and occupational therapy
  • Clean and well-maintained facility
  • Compassionate and attentive nursing staff
  • Engaging activities department

Concerns

  • Understaffing leading to delayed care or lack of repositioning (mentioned by 4 reviewers)
  • Poor communication and unprofessionalism from administrative or front-desk staff (mentioned by 3 reviewers)
  • Poor quality or inedible food (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'15(1)'17(1)'20(2)'23(5)'25(8)'26(11)

Distribution · 43 analyzed

5
28
4
2
3
1
2
0
1
12

How They Respond to Reviews

20%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1I noticed your therapy department gets great feedback; could you tell me more about how the physical and occupational therapy programs are structured for new residents?
  • 2How does the nursing team manage resident care and repositioning schedules during the busier night or weekend shifts?
  • 3What is the process for communicating important medical updates or changes in care from the nursing staff to the family?
  • 4Could you describe the daily meal schedule and how the dining team ensures the food is both nutritious and enjoyable for everyone?
  • 5What kind of engaging activities or social events does the activities department have planned to help residents stay connected with each other?
  • 6In the event of a medical emergency after hours, what is the immediate protocol for contacting both the on-call physician and the family?

Personalized based on this facility's data


Key Review Excerpts

Both the Physical and occupational therapists are top professionals, and deeply caring. The place is very clean and well-maintained.

Rehab patient · 2025★★★★★

Once she recovered, she then moved into the Memory Care unit at Sunny Acres under Nicole McGrath and her staff’s watchful and nurturing care. She was extremely comfortable and happy

Memory care family member · 2025★★★★★

For me Sunny Acres represents the Gold Standard! The staff is competent, friendly, organized, and responsive. The facility is clean and odor free!

Family member · 2026★★★★★
Source: 47 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.52hrs
69%
Registered nurses for medical care
Total Nursing
3.57hrs
87%
All nurses + aides combined
Staff Turnover
42%
Lower is better (< 30% = good)
RN Turnover
43%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

7

measures

Worse Than Avg

6

measures

Mixed Results

4

measures

Long-Stay Residents
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility83.6%
Worse than Avg
Here
83.6%
US
95.5%
MA
94.8%
Middlesex
95.7%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility23.5%
Worse than Avg
Here
23.5%
US
15.4%
MA
21.3%
Middlesex
22.6%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility20.0%
Worse than Avg
Here
20.0%
US
14.4%
MA
16.9%
Middlesex
15.0%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility96.1%
Better than Avg
Here
96.1%
US
93.4%
MA
92.4%
Middlesex
92.5%
🩹

Residents with pressure sores (bedsores)

↓ Lower is better
This Facility7.7%
Worse than Avg
Here
7.7%
US
4.9%
MA
4.3%
Middlesex
4.5%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility15.7%
Mixed vs Avgs
Here
15.7%
US
15.3%
MA
16.4%
Middlesex
13.5%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility91.0%
Better than Avg
Here
91.0%
US
81.8%
MA
77.6%
Middlesex
76.7%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility73.3%
Worse than Avg
Here
73.3%
US
79.7%
MA
77.7%
Middlesex
76.9%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.7%
Better than Avg
Here
0.7%
US
1.6%
MA
1.3%
Middlesex
1.3%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

3deficiencies
Well below state avg (8.9)

Sunny Acres has recurring issues across fire safety systems, infection control, and care planning that persist across multiple surveys, indicating ongoing compliance challenges. The facility received one family complaint regarding resident dignity and respect. While all deficiencies show correction dates, the repeated violations in critical safety areas like blocked exits, fire equipment maintenance, and infection prevention programs suggest systemic problems that families should investigate further before considering placement.

May 6, 2025Routine
14
0037Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish staff and initial training requirements.

0039Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0211Potential for harm · WidespreadCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0222Potential for harm · WidespreadCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0372Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0920Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0712Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

Jun 26, 2024Routine
8
0211Potential for harm · Widespread

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0321Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0727Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Feb 27, 2023Routine
20
0211Potential for harm · WidespreadCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0291Potential for harm · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0372Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0882Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0636Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

0638Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assure that each resident’s assessment is updated at least once every 3 months.

0640Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0886Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Perform COVID19 testing on residents and staff.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Sunny Acres Skilled Nursing and Rehabilitation Ctr

Organization Type

for profit

Ownership & Management

Owners

Eisenstein, Robert

Owner

100%

Flaherty, Patrick

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Greystone Cre Notes 2024-Hc3, LLC5% or Greater Mortgage InterestEaton, Shirley5% or Greater Security InterestFlaherty, PatrickOfficer / DirectorEf Senior Living Management LLCManagerBain, KarenManager
Source: Medicare provider data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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