Palm Springs Post Acute
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 60 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low staffing rating (2/5 stars)
- Above-median deficiencies (9 vs median 7.0)
- High staff turnover (58%)
- High RN turnover (72%)
Above average in MA · Below recommended RN staffing · $8,648 in fines
What this means for your family
This facility is highly regarded for its therapy and nursing staff, making it a strong candidate for rehabilitation. However, because some families noted inconsistent response times, we recommend that you or a family member visit frequently to monitor care, especially during the first few days of admission.
Google Reviews
Google Reviews
60 reviews on Google“Palm Springs Post Acute receives high praise for its compassionate nursing staff, effective physical therapy programs, and overall cleanliness. However, some families report concerns regarding inconsistent response times for patient needs and occasional lapses in administrative follow-through. While many reviewers feel their loved ones are in good hands, others emphasize the importance of frequent family visits to ensure consistent care.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Effective physical therapy programs
- Clean and well-maintained facility
- Responsive administrative leadership
Concerns
- Slow response times for patient assistance (mentioned by 2 reviewers)
- Inconsistent administrative follow-through (mentioned by 2 reviewers)
- Unpleasant odors in certain areas (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 61 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the current staffing levels, what specific protocols do you have in place to ensure residents receive timely assistance when they press their call lights?
- 2I noticed some feedback regarding occasional odors in certain wings; what is your current housekeeping schedule and protocol for maintaining air quality throughout the facility?
- 3With your physical therapy program being a highlighted strength, how do you integrate those sessions into a resident's daily routine to ensure they stay active and engaged?
- 4Regarding the recent health inspection findings, what specific improvements or staff training initiatives have you implemented to address those areas of concern?
- 5How do you ensure consistent communication and follow-through with families when there are changes in a loved one's care plan or medical status?
- 6In the event of a medical emergency, what is your process for stabilizing a resident and coordinating their transfer to a hospital if necessary?
Personalized based on this facility's data
Key Review Excerpts
“While the facility was a little dated, the staff was outstanding!”
“We have have had quite a few issues, and really am fortunate that we are so far able to be here on average 5 days a week to help ensure care is provided as needed and promised.”
“Attention to patients were not good at all. People were calling for over an hour before being attended to. My Father actually fell out of the bed.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
9
measures
1
measures
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents vaccinated for the flu
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Palm Springs Post Acute has concerning patterns with families filing complaints about pressure ulcer care, family notification, respiratory care, and medical records. The facility shows recurring issues across multiple areas including resident assessment and care planning, fire safety systems, and medication management. While most deficiencies appear to be corrected, the combination of complaint-triggered violations and repeated problems across surveys suggests ongoing quality challenges that warrant careful consideration during visits.
Mar 26, 2026Complaint3
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Dec 9, 2025Complaint2
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Nov 20, 2025Routine7
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Oct 18, 2024Routine15
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Aug 24, 2023Routine11
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Aug 15, 2023Routine1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Jul 12, 2023
$8,648
Ownership & Operations
Who Operates This Facility
Palm Springs Post Acute
for profit
Chain Affiliation
Marquis Health Services
88 facilities nationwide
Chain avg rating: 3.0/5 · Rank 43 of 80
Ownership & Management
Owners
Palm Springs Holdco LLC
Owner · Organization
Flagler, Osher
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Kahanow, Aviva
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Levovitz, Tzvi
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Rokeach, Fraide
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Rokowsky, Yitzchok
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
60 reviews from families & visitors
Official Website
Visit palmspringsrehabhc.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Northwood Rehabilitation & Healthcare Center
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Regalcare at Lowell
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Fairhaven Healthcare Center
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D'youville Care for Advanced Therapy
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Sunny Acres Skilled Nursing and Rehabilitation Ctr
2.5 miNursing Home · Chelmsford, MA