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Nursing HomeMedicaid Investigative

Palm Springs Post Acute

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

40 Parkhurst Road, Chelmsford, MA 01824124 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
4.7/5

based on 60 Google reviews

5
4
3
2
1
Palm Springs Post Acute Nursing Home in Chelmsford, MA — Street View
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4/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low staffing rating (2/5 stars)
  • Above-median deficiencies (9 vs median 7.0)
  • High staff turnover (58%)
  • High RN turnover (72%)

Above average in MA · Below recommended RN staffing · $8,648 in fines

Source: Medicare data

What this means for your family

This facility is highly regarded for its therapy and nursing staff, making it a strong candidate for rehabilitation. However, because some families noted inconsistent response times, we recommend that you or a family member visit frequently to monitor care, especially during the first few days of admission.

Google Reviews

Google Reviews

60 reviews on Google
Palm Springs Post Acute receives high praise for its compassionate nursing staff, effective physical therapy programs, and overall cleanliness. However, some families report concerns regarding inconsistent response times for patient needs and occasional lapses in administrative follow-through. While many reviewers feel their loved ones are in good hands, others emphasize the importance of frequent family visits to ensure consistent care.

Quality Themes

Tap a score for details
Food6.0Staff9.0Clean8.0Activities9.0MedsN/AMemoryN/AComms7.0ValueN/A

Strengths

  • Compassionate and attentive nursing staff
  • Effective physical therapy programs
  • Clean and well-maintained facility
  • Responsive administrative leadership

Concerns

  • Slow response times for patient assistance (mentioned by 2 reviewers)
  • Inconsistent administrative follow-through (mentioned by 2 reviewers)
  • Unpleasant odors in certain areas (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2344.62025(35)4.82026(26)

Distribution · 61 analyzed

5
53
4
2
3
2
2
2
1
2

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given the current staffing levels, what specific protocols do you have in place to ensure residents receive timely assistance when they press their call lights?
  • 2I noticed some feedback regarding occasional odors in certain wings; what is your current housekeeping schedule and protocol for maintaining air quality throughout the facility?
  • 3With your physical therapy program being a highlighted strength, how do you integrate those sessions into a resident's daily routine to ensure they stay active and engaged?
  • 4Regarding the recent health inspection findings, what specific improvements or staff training initiatives have you implemented to address those areas of concern?
  • 5How do you ensure consistent communication and follow-through with families when there are changes in a loved one's care plan or medical status?
  • 6In the event of a medical emergency, what is your process for stabilizing a resident and coordinating their transfer to a hospital if necessary?

Personalized based on this facility's data


Key Review Excerpts

While the facility was a little dated, the staff was outstanding!

Family member of former resident · 2025★★★★★

We have have had quite a few issues, and really am fortunate that we are so far able to be here on average 5 days a week to help ensure care is provided as needed and promised.

Family member of resident · 2025★★☆☆☆

Attention to patients were not good at all. People were calling for over an hour before being attended to. My Father actually fell out of the bed.

Family member of resident · 2025★★★☆☆
Source: 60 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.57hrs
75%
Registered nurses for medical care
Total Nursing
3.72hrs
91%
All nurses + aides combined
Staff Turnover
38%
Lower is better (< 30% = good)
RN Turnover
43%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

7

measures

Worse Than Avg

9

measures

Mixed Results

1

measures

Long-Stay Residents
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility26.5%
Worse than Avg
Here
26.5%
US
14.4%
MA
16.9%
Middlesex
14.9%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility23.1%
Worse than Avg
Here
23.1%
US
15.3%
MA
16.4%
Middlesex
13.4%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility28.6%
Worse than Avg
Here
28.6%
US
19.4%
MA
21.4%
Middlesex
19.2%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility88.3%
Worse than Avg
Here
88.3%
US
95.5%
MA
94.8%
Middlesex
95.6%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility17.1%
Mixed vs Avgs
Here
17.1%
US
15.4%
MA
21.3%
Middlesex
22.7%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility97.9%
Better than Avg
Here
97.9%
US
93.4%
MA
92.4%
Middlesex
92.4%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility96.0%
Better than Avg
Here
96.0%
US
81.8%
MA
77.6%
Middlesex
76.6%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility71.0%
Worse than Avg
Here
71.0%
US
79.7%
MA
77.7%
Middlesex
76.9%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.0%
Better than Avg
Here
1.0%
US
1.6%
MA
1.3%
Middlesex
1.3%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

12deficiencies
1penalties
Above state avg (8.9)
7 complaint-triggered
$8,648 in fines

Palm Springs Post Acute has concerning patterns with families filing complaints about pressure ulcer care, family notification, respiratory care, and medical records. The facility shows recurring issues across multiple areas including resident assessment and care planning, fire safety systems, and medication management. While most deficiencies appear to be corrected, the combination of complaint-triggered violations and repeated problems across surveys suggests ongoing quality challenges that warrant careful consideration during visits.

Mar 26, 2026Complaint
3
0658Potential for harm · IsolatedResolved (past non-compliance)

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0842Potential for harm · IsolatedResolved (past non-compliance)

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Dec 9, 2025Complaint
2
0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Nov 20, 2025Routine
7
0677Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0604Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Oct 18, 2024Routine
15
0211Potential for harm · WidespreadCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0225Potential for harm · WidespreadCorrected

Egress Deficiencies

Have stairways and smokeproof enclosures used as exits that meet safety requirements.

0291Potential for harm · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0372Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0711Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Provide a written emergency evacuation plan.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0712Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0604Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0641Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

Aug 24, 2023Routine
11
0041Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Implement emergency and standby power systems.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0578Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0636Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

Aug 15, 2023Routine
1
0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Federal Penalties

Fine

Jul 12, 2023

$8,648

Ownership & Operations

Who Operates This Facility

Owner / Operator

Palm Springs Post Acute

Organization Type

for profit

Chain Affiliation

Chain Name

Marquis Health Services

Chain Size

88 facilities nationwide

Chain avg rating: 3.0/5 · Rank 43 of 80

Ownership & Management

Owners

Palm Springs Holdco LLC

Owner · Organization

100%

Flagler, Osher

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Kahanow, Aviva

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Levovitz, Tzvi

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Rokeach, Fraide

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Rokowsky, Yitzchok

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Popular Bank5% or Greater Security InterestCrowley, JeffreyManaging Control - Governing BodyPatel, RuchiManaging Control - Governing BodyViroja, YogeshManaging Control - Governing BodyPatel, RuchiOfficer / Director
Source: Medicare provider data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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