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Nursing HomeMedicaid Investigative

D'youville Senior Care

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

981 Varnum Avenue, Pawtucketville · Lowell, MA 01854208 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
4.2/5

based on 49 Google reviews

5
4
3
2
1
D'youville Senior Care Nursing Home in Lowell, MA — Street View
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3/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Above-median deficiencies (13 vs median 7.0)

Below average in MA · Critically understaffed (RN) · $10,517 in fines

Source: Medicare data

What this means for your family

D'Youville is highly regarded for its clean environment and compassionate care, making it a strong contender for assisted living and rehab. However, families should specifically inquire about night-shift staffing protocols and security measures for personal belongings, as these have been identified as areas for improvement by recent visitors.

Google Reviews

Google Reviews

49 reviews on Google
D'Youville Senior Care, particularly the Saab Residence, receives high praise for its compassionate staff, clean facilities, and effective communication with families. While many reviewers highlight excellent rehab services and a welcoming environment, some families have reported concerns regarding inconsistent night-shift care, occasional rudeness from staff, and isolated incidents of missing personal belongings.

Quality Themes

Tap a score for details
Food9.0Staff8.0Clean9.0Activities9.0Meds5.0Memory9.0Comms9.0ValueN/A

Strengths

  • Compassionate and attentive nursing staff
  • Clean and well-maintained facilities
  • Effective communication with families
  • High-quality rehabilitation services
  • Engaging activities and community atmosphere

Concerns

  • Inconsistent or rude care from night-shift staff (mentioned by 2 reviewers)
  • Understaffing or lack of organization (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'15(1)'17(3)'19(3)'21(2)'23(8)'25(10)'26(3)

Distribution · 52 analyzed

5
39
4
2
3
2
2
2
1
7

How They Respond to Reviews

65%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1We've heard wonderful things about the community atmosphere here; what kind of daily activities or social events do you have planned for the residents this month?
  • 2I noticed the facility is very well-maintained; how does the team ensure the cleanliness of the resident rooms and common areas is consistent throughout the day?
  • 3Since we want to ensure seamless care around the clock, how does the nursing team manage transitions between the day and night shifts?
  • 4With the recent health inspections, what specific steps has the facility taken to address past deficiencies and improve care standards?
  • 5How does the communication process work between the nursing staff and families to keep us updated on any changes in our loved one's health?
  • 6In the event of a medical emergency during the night, what is the protocol for notifying the family and providing immediate care?

Personalized based on this facility's data


Key Review Excerpts

The patience and compassion that all the staff showed were incredible—plus putting up with all the family's phone calls. My dad raved about the food and the kitchen staff in the cafeteria and how nice they were.

Long-term resident's family · 2023★★★★★

The staff, from Executive Director to RN to Nursing Aides and Maintenance workers are not only friendly, professional and kind but very responsive to the needs of the residents.

Long-term resident's family · 2022★★★★★

Cadillac of rehabilitation facilities!!!! Clean! Great care, great food, personable and professional staff. PT staff great! Few downsides: is the PCA’s on night shift…. Need training in how to treat post surgical patients with care.

Rehab patient · 2024★★★★
Source: 49 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.23hrs
31%
Registered nurses for medical care
Total Nursing
3.78hrs
92%
All nurses + aides combined
Staff Turnover
36%
Lower is better (< 30% = good)
RN Turnover
41%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

11

measures

Worse Than Avg

5

measures

Mixed Results

1

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility1.3%
Better than Avg
Here
1.3%
US
12.1%
MA
13.7%
Middlesex
12.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility22.5%
Mixed vs Avgs
Here
22.5%
US
15.4%
MA
21.3%
Middlesex
22.6%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility19.6%
Worse than Avg
Here
19.6%
US
15.3%
MA
16.4%
Middlesex
13.4%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility25.2%
Worse than Avg
Here
25.2%
US
19.4%
MA
21.4%
Middlesex
19.2%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility11.6%
Better than Avg
Here
11.6%
US
14.4%
MA
16.9%
Middlesex
15.1%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility96.8%
Better than Avg
Here
96.8%
US
93.4%
MA
92.4%
Middlesex
92.5%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility96.0%
Better than Avg
Here
96.0%
US
81.8%
MA
77.6%
Middlesex
76.6%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility94.8%
Better than Avg
Here
94.8%
US
79.7%
MA
77.7%
Middlesex
76.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.3%
Better than Avg
Here
1.3%
US
1.6%
MA
1.3%
Middlesex
1.3%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

15deficiencies
Well above state avg (8.9)
7 complaint-triggered
$10,517 in fines

D'Youville Senior Care has concerning deficiencies with families filing complaints that triggered inspections regarding resident abuse protections, dignified treatment, and medical records privacy. The facility repeatedly struggles with care planning quality, medication management, dietary services, and building safety systems across multiple surveys. Recent complaints in 2024-2026 suggest ongoing issues with resident protection and foot care, indicating problems may persist despite correction plans.

Feb 17, 2026Complaint
2
0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

Jan 13, 2026Complaint
3
0557Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Dec 4, 2025Complaint
1
0687Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate foot care.

Apr 11, 2025Routine
17
0131Potential for harm · WidespreadCorrected

Construction Deficiencies

Meet requirements for sections of health care facilities separated by fire resistive construction.

0222Potential for harm · WidespreadCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0311Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have an enclosure around a vertical opening shaft.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0372Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0911Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the installation and maintenance of electrical systems.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0808Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Aug 21, 2024Complaint
1
0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

May 31, 2024Routine
9
0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0685Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Assist a resident in gaining access to vision and hearing services.

0694Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide for the safe, appropriate administration of IV fluids for a resident when needed.

0808Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.

0810Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Provide special eating equipment and utensils for residents who need them and appropriate assistance.

Ownership & Operations

Who Operates This Facility

Owner / Operator

D'youville Senior Care

Organization Type

nonprofit

Ownership & Management

Key personnel

Altenweg, MarkW-2 Managing EmployeeFerrick, MichaelW-2 Managing EmployeeHarden, DianeW-2 Managing EmployeePrendergast, NaomiW-2 Managing EmployeeAltenweg, MarkOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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