West Woods of Niles
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 57 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Above-median deficiencies (9 vs median 8.0)
Below average in MI · Below recommended RN staffing · $16,800 in fines
What this means for your family
While many families report a warm, active environment, there are multiple, highly concerning reports of medical negligence and delayed response times. We strongly advise you to conduct an unannounced visit and specifically ask the administration about their protocols for wound care and call-light response times to ensure your loved one's safety.
Google Reviews
Google Reviews
57 reviews on Google“West Woods of Niles receives highly polarized feedback, with many families praising the compassionate, friendly nursing staff and active engagement programs. However, there are recurring, serious reports of medical negligence, including failures in wound care, delayed response times for basic needs, and dangerous errors in patient care protocols. Families considering this facility should weigh the positive reports of daily care against the significant concerns regarding clinical oversight and responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and friendly nursing staff
- Active and engaging daily activities
- Clean, well-maintained facility environment
- Helpful administrative assistance with paperwork
Concerns
- Severe medical negligence and failure to follow physician orders (mentioned by 3 reviewers)
- Slow or non-existent response to call buttons and basic needs (mentioned by 3 reviewers)
- Poor quality or inappropriate food service (mentioned by 3 reviewers)
- Understaffing issues (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 60 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the importance of timely assistance, what is your current protocol for responding to call buttons and ensuring residents' basic needs are met promptly?
- 2How does your nursing team coordinate with physicians to ensure that specific medical orders and medication regimens are strictly followed for each resident?
- 3I noticed the facility offers a variety of daily activities; could you walk me through what a typical afternoon looks like for a resident who enjoys staying active?
- 4Can you share how the kitchen team works to accommodate dietary preferences and ensure that meal quality meets the nutritional needs of all residents?
- 5With a 3-star staffing rating, how do you manage shift handovers to ensure consistent care and clear communication between your nursing staff and family members?
- 6Since I saw that administrative staff is helpful with paperwork, what is the best way for families to stay updated on their loved one's care plan and any changes in health status?
Personalized based on this facility's data
Key Review Excerpts
“My father was admitted to this facility for what was supposed to be a short stay of 2–3 weeks for physical therapy so he could return home. Instead, he nearly lost his life. Westwood failed to follow physician orders for wound care.”
“I have been a resident here for physical therapy since February. Everyone is very friendly, the CNA's are very helpful. I can't say enough about the nurses. The girls in activities are so sweet, they have something to do all day, and they even come in and water my plants.”
“I went here after I was in the hospital for two weeks with a broken ankle for rehab and I waited hours for someone to come and help me to the bathroom the food was horrible! I was out of there the next day .”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
7
measures
Residents whose walking got worse
Residents who lost too much weight
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Multiple families have filed complaints triggering inspections at this facility, revealing recurring issues with infection control, care planning, and safety hazards. The most concerning pattern involves repeated deficiencies in preventing accidents and maintaining infection prevention programs across multiple surveys, though the facility has corrected each violation when cited.
Feb 10, 2026Routine18
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
List the names and contact information of those in the facility.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Feb 10, 2026Complaint3
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Dec 10, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nov 19, 2025Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Jan 9, 2025Routine6
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Jan 9, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Payment Denial
Feb 10, 2026
34-day denial
Fine
Jul 3, 2024
$8,400
Fine
Jul 3, 2024
$8,400
Ownership & Operations
Who Operates This Facility
West Woods of Niles
for profit
Chain Affiliation
The Peplinski Group
10 facilities nationwide
Chain avg rating: 2.5/5 · Rank 6 of 10
Ownership & Management
Owners
Ackerman, Amy
Owner (parent company)
Ackerman, Ricky
Owner (parent company)
Baumgarten, Michael
Owner (parent company)
Baumgarten, Therese
Owner (parent company)
Peplinski, Sheli
Owner (parent company)
Peplinski, Todd
Owner (parent company)
Schade, Jeffery
Owner (parent company)
Schade, Tamara
Owner (parent company)
Thompson, Brian
Owner (parent company)
Thompson, Shelly
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
57 reviews from families & visitors
Official Website
Visit peplinskigroup.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
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