Holy Cross Rehabilitation and Wellness
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 30 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Above-median deficiencies (9 vs median 6)
- High staff turnover (52%)
- High RN turnover (69%)
Below average in IN · Meets national RN staffing standard · Above recommended total nurse staffing · No penalties on record
What this means for your family
While some families report excellent rehab outcomes and attentive care, the facility has a recurring pattern of serious safety and communication failures. If you choose this facility, maintain a very active presence, monitor medical decisions closely, and ensure you have a direct line of communication with administration to address any lapses in care immediately.
Google Reviews
Google Reviews
30 reviews on Google“Holy Cross Rehabilitation and Wellness receives highly polarized feedback, with some families praising the physical therapy and nursing staff, while others report severe neglect and safety concerns. Critical reviews frequently cite issues with call light response times, poor hygiene, and inadequate medical oversight, leading to traumatic experiences for residents and their families. Prospective families should be aware of the significant inconsistency in care quality reported across different stays.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical therapy department
- Attentive and compassionate nursing staff
- Clean and well-maintained facility environment
- Helpful administrative support for insurance/financials
Concerns
- Slow or ignored call light response times (mentioned by 4 reviewers)
- Poor hygiene and lack of basic resident care (mentioned by 3 reviewers)
- Inadequate medical oversight and refusal to transfer to hospital (mentioned by 3 reviewers)
- Poor food quality (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 32 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your physical therapy department is highly regarded; how do you integrate those services into a resident's daily routine to ensure they stay active?
- 2Could you walk me through your current process for responding to call lights, and how you ensure residents receive timely assistance when they need help?
- 3Given the importance of consistent personal care, what protocols do you have in place to monitor and maintain hygiene standards for each resident?
- 4We want to ensure our loved one receives prompt medical attention; what is your specific policy for evaluating a resident's condition and determining when a hospital transfer is necessary?
- 5I see you are active in responding to online feedback; how do you use that input from families to improve the quality of the dining experience and food options?
- 6With 168 residents, how do you ensure that communication between the nursing staff and family members remains clear and consistent regarding medication management and overall health updates?
Personalized based on this facility's data
Key Review Excerpts
“I honestly believe if I had not gone into to the hospital and came here for Rehab, I would not be able to walk”
“The Nursing staff and the CNA's are amazing! I would like to thank Westie Nurse RN on days and Tammy CNA on day shift . The CNA CODEY on the evening shift is so thoughtful and so attentive”
“She was afraid to even push her call light because she felt it made the nurses and aides mad. One night she pushed her call button to use the restroom. After waiting for over an hour and no response, she started calling for someone”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
7
measures
7
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has recurring issues with fire safety, emergency preparedness, and medication management, with problems persisting across multiple years despite corrections. Families have filed complaints leading to 4 deficiencies related to resident rights, safety hazards, and facility conditions. While most deficiencies have been corrected, the pattern of repeated violations in critical safety areas and ongoing complaint-triggered inspections suggests potential quality concerns families should investigate thoroughly before making placement decisions.
Mar 13, 2026Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Sep 17, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Apr 28, 2025Routine19
Emergency Preparedness Deficiencies
Provide emergency officials' contact information.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper fire barriers, ventilation and signs for the transfilling of oxygen.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 28, 2025Complaint2
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Jun 25, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 21, 2024Routine12
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Ownership & Operations
Who Operates This Facility
Holy Cross Rehabilitation and Wellness
nonprofit
Chain Affiliation
Trinity Health
19 facilities nationwide
Chain avg rating: 3.4/5 · Rank 14 of 20
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
30 reviews from families & visitors
Official Website
Visit trinityhealthseniorcommunities.org
Medicare data downloads
Original nursing home datasets
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