See every facility — official ratings, family reviews, no referral fees.
Nursing HomeMedicaid Investigative

Niles Care Center, LLC

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

911 S 3rd St, Niles, MI 49120100 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
3.8/5

based on 69 Google reviews

5
4
3
2
1
Niles Care Center, LLC Nursing Home in Niles, MI — Street View
Street View

Watch Niles Care Center, LLC

Get an email when new inspections, ratings, or penalties are published for this facility.

We’ll only email you about this — no spam, unsubscribe anytime.

9/ 10
critical Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Special Focus Facility (under heightened CMS scrutiny)
  • Low overall rating (2/5 stars)
  • Low staffing rating (2/5 stars)
  • Above-median deficiencies (16 vs median 8.0)
  • High staff turnover (100%)
  • High RN turnover (100%)

Below average in MI · Below recommended RN staffing · Very high staff turnover · $82,810 in fines · Special Focus Facility (CMS)

Source: Medicare data

What this means for your family

While the facility has made significant efforts to improve its atmosphere and community engagement, the recurring reports of long wait times for call lights are a major red flag. If you are considering this facility, we strongly recommend visiting during evening or weekend hours to observe staff responsiveness firsthand and asking management specifically how they track and address call light response times.

Google Reviews

Google Reviews

69 reviews on Google
Niles Care Center (also known as Chalet of Niles) presents a polarized experience for families. While recent reviews frequently praise the facility for its community events, clean environment, and friendly staff, a significant number of reports highlight critical failures in basic care, specifically regarding long response times for call lights and hygiene concerns. Families should be aware that while the facility appears to have improved its public-facing activities, serious concerns regarding staffing levels and responsiveness persist.

Quality Themes

Tap a score for details
Food2.0Staff5.0Clean5.0Activities9.0Meds2.0MemoryN/AComms5.0Value2.0

Strengths

  • Engaging community events and activities
  • Clean and well-maintained facility
  • Friendly and welcoming admissions/administrative staff
  • Strong physical therapy department

Concerns

  • Excessive wait times for call light assistance (mentioned by 5 reviewers)
  • Poor hygiene and failure to assist with toileting (mentioned by 4 reviewers)
  • Poor food quality and limited meal portions (mentioned by 4 reviewers)
  • Unprofessional or rude staff behavior (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

234'15(1)'17(3)'21(8)'23(1)'25(25)'26(6)

Distribution · 69 analyzed

5
45
4
2
3
2
2
1
1
19

How They Respond to Reviews

35%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1I noticed the facility has a very active calendar; could you walk me through how you encourage residents to participate in the community events and activities?
  • 2With the physical therapy department being a highlight here, how do you coordinate those sessions with the daily nursing care to ensure residents stay mobile and comfortable?
  • 3When a resident uses their call light for assistance, what is your internal process for ensuring they receive help in a timely manner?
  • 4We understand that nutrition is a key part of health; could you tell us about the current process for meal planning and how you accommodate resident feedback regarding food quality and portion sizes?
  • 5Regarding the recent health inspection findings, what specific steps has the leadership team taken to improve care standards and address those operational concerns?
  • 6How do you ensure that staff members are consistently providing dignified support for personal hygiene and toileting needs throughout the day and night?

Personalized based on this facility's data


Key Review Excerpts

My dad's twice two different weekends waited an hour and a half to two hours for somebody to come in after pounding the call button the whole time so he sat there in wet clothes on a wet bed until somebody decided to come in..that's despicable.

Long-term resident's family · 2021☆☆☆☆

The facility was very clean. Destiny and the staff were welcoming, organized, and friendly. The event was the perfect amount of time. It brought the community together for a free event to bond the residents, characters, parents, and children in a unique way.

Community event attendee · 2025★★★★★

My brother said he would wait hours for his call light to be answered and he could hear staff at the nurses station the entire time. We got him out as soon as we could.

Long-term resident's family · 2025☆☆☆☆
Source: 69 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.52hrs
69%
Registered nurses for medical care
Total Nursing
3.07hrs
75%
All nurses + aides combined
Staff Turnover
100%
Lower is better (< 30% = good)
RN Turnover
100%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

10

measures

Worse Than Avg

3

measures

Mixed Results

4

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility8.0%
Better than Avg
Here
8.0%
US
15.3%
MI
13.1%
Berrien
23.3%
😔

Residents with depression symptoms

↓ Lower is better
This Facility1.2%
Better than Avg
Here
1.2%
US
12.1%
MI
4.2%
Berrien
5.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
MI
95.2%
Berrien
98.5%
⚠️

Residents who fell and were seriously hurt

↓ Lower is better
This Facility7.6%
Worse than Avg
Here
7.6%
US
3.2%
MI
3.0%
Berrien
4.0%
⚖️

Residents who lost too much weight

↓ Lower is better
This Facility3.3%
Better than Avg
Here
3.3%
US
5.3%
MI
5.4%
Berrien
7.2%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility18.4%
Worse than Avg
Here
18.4%
US
15.4%
MI
15.0%
Berrien
18.5%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility94.3%
Better than Avg
Here
94.3%
US
81.8%
MI
83.0%
Berrien
88.0%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.7%
Worse than Avg
Here
2.7%
US
1.6%
MI
1.2%
Berrien
1.5%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility80.0%
Better than Avg
Here
80.0%
US
79.7%
MI
79.5%
Berrien
79.6%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

13deficiencies
4penalties
Above state avg (9.8)
16 complaint-triggered
$82,810 in fines

Families have filed multiple reports leading to 16 complaint-triggered deficiencies, with persistent issues in accident prevention, nursing supervision, and food safety appearing repeatedly across surveys from 2022 to 2025. The facility shows ongoing problems with safety hazards, medication management, and abuse reporting despite corrections being implemented. While all deficiencies are marked as corrected, the recurring nature of key care areas suggests systemic challenges that warrant careful consideration.

Jan 23, 2026Routine
26
0803Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0868Potential for harm · WidespreadCorrected

Administration Deficiencies

Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

0004Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0031Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Provide emergency officials' contact information.

0039Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0211Potential for harm · WidespreadCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0291Potential for harm · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0371Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have properly sized and located compartments to protect residents from smoke.

0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0920Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0628Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

Jan 23, 2026Complaint
1
0806Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

Dec 10, 2025Complaint
2
0697Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

Aug 20, 2025Complaint
2
0684Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Dec 5, 2024Routine
21
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0887Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

0921Potential for harm · WidespreadCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0271Potential for harm · WidespreadCorrected

Egress Deficiencies

Have exits that are accessible at all times.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0511Potential for harm · WidespreadCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0923Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0759Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0925Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0355Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

Oct 24, 2024Complaint
5
0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0020Potential for harm · PatternCorrected

Emergency Preparedness Deficiencies

Establish policies and procedures including evacuation.

0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Federal Penalties

Fine

Aug 20, 2025

$116,300

Payment Denial

Dec 5, 2024

51-day denial

Fine

Oct 4, 2023

$82,810

Payment Denial

Oct 4, 2023

28-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

Niles Care Center, LLC

Organization Type

for profit

Chain Affiliation

Chain Name

Avon Healthcare

Chain Size

9 facilities nationwide

Chain avg rating: 2.4/5 · Rank 6 of 9

Ownership & Management

Owners

Gottlieb, Moshe

Owner

48%

Key personnel

Freund, EliyahuManaging Control - Governing BodyGottlieb, MosheManaging Control - Governing BodyNiles Avon ManagementManagerCain, CynthiaManagerNiles Avon ManagementAdp of the Snf
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

Call