West Volusia Healthcare and Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 105 Google reviews
Watch West Volusia Healthcare and Rehabilitation Center
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- High staff turnover (57%)
- High RN turnover (75%)
Below average in FL · Below recommended RN staffing · $88,215 in fines · Very few deficiencies
What this means for your family
While some residents report successful rehab outcomes, the facility has a long-standing history of severe hygiene and communication issues. If you choose this facility, maintain a daily physical presence to monitor your loved one's care, as administrative responsiveness is a recurring weakness.
Google Reviews
Google Reviews
105 reviews on Google“West Volusia Healthcare and Rehabilitation Center experiences a stark divide in feedback, with some families praising recent improvements and attentive therapy, while many others report severe neglect, unsanitary conditions, and communication failures. Recurring complaints highlight issues with hygiene, slow response times for call lights, and the loss of personal belongings. Prospective families should be aware of the high volume of critical reports regarding basic patient safety and administrative responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical therapy department
- Some long-tenured, compassionate staff members
- Recent facility renovations and management changes
- Supportive social work and medical records staff
Concerns
- Filthy facility conditions including mold, bugs, and lack of cleaning (mentioned by 12 reviewers)
- Extreme difficulty reaching staff via phone or receiving callbacks (mentioned by 9 reviewers)
- Neglect of basic medical needs, medication errors, and wound care failures (mentioned by 11 reviewers)
- Theft or loss of patient personal belongings and clothing (mentioned by 6 reviewers)
- Slow or non-existent response to patient call lights (mentioned by 7 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 107 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the recent renovations, what specific protocols are now in place to ensure the facility maintains a high standard of cleanliness and hygiene in resident rooms?
- 2I understand there have been recent leadership changes; how are these new management strategies improving communication and responsiveness when families try to reach staff?
- 3Since the physical therapy department is highly regarded here, how do you integrate those therapy goals into the daily routine for residents who need extra support?
- 4What is the current process for monitoring and documenting medication administration to ensure accuracy and resident safety?
- 5How does the staff handle and track personal belongings to ensure that items are kept secure and accounted for during a resident's stay?
- 6What is the typical response time for call lights, and how is that monitored to ensure residents receive timely assistance?
Personalized based on this facility's data
Key Review Excerpts
“I was planning on making this my mother's residence, however I was treated really bad by Mary Lee, then as I was leaving this lady Sandy was really rude to me as well”
“My sister was a resident in this horrible facility. She was a diabetic and ended up getting gangrene in her leg due to extreme neglect, which led to sepsis and her leg being amputated.”
“I've been in this facility for a year now. So this review is going to be current and up to date as of January 2026. I know this facility inside and out. I was not happy when I first got here. At all. I couldn't eat anything. Some of the staff had attitudes if I asked for something, but they would still do it if asked. But within a month or 2, I noticed huuuge improvements with everything.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
2
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns including families filing complaints that triggered five deficiency findings, with the most recent complaint in January 2025 involving resident abuse and neglect protections. Recurring issues span medication management, food service and safety, and fire safety systems, with problems persisting across multiple years despite reported corrections, suggesting ongoing operational challenges.
Jan 30, 2025Routine9
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jan 23, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Feb 14, 2024Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 10, 2023Complaint2
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Feb 23, 2023Routine17
Smoke Deficiencies
Meet other general requirements.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Properly install and monitor supervisory attachments on automatic sprinkler systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Jul 22, 2021Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Federal Penalties
Fine
Jan 2, 2024
$4,587
Fine
Dec 11, 2023
$13,762
Fine
Nov 20, 2023
$4,587
Fine
Nov 13, 2023
$4,587
Fine
Nov 6, 2023
$4,587
Fine
Oct 30, 2023
$4,587
Fine
Oct 23, 2023
$4,587
Fine
Oct 17, 2023
$4,587
Fine
Oct 10, 2023
$4,587
Fine
Oct 2, 2023
$4,587
Fine
Sep 11, 2023
$13,409
Fine
Aug 28, 2023
$3,882
Fine
Aug 21, 2023
$3,529
Fine
Aug 14, 2023
$3,176
Fine
Aug 7, 2023
$2,823
Fine
Jul 17, 2023
$6,351
Ownership & Operations
Who Operates This Facility
West Volusia Healthcare and Rehabilitation Center
for profit
Chain Affiliation
Excelsior Care Group
33 facilities nationwide
Chain avg rating: 2.6/5 · Rank 11 of 32
Ownership & Management
Owners
Deltona Holdco LLC
Owner · Organization
Fdz Consulting LLC
Owner (parent company) · Organization
Miller, Yocheved
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
105 reviews from families & visitors
Official Website
Visit westvolusiahc.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Majestic Oaks
4.0 miNursing Home · Orange City, FL
Orange City Nursing and Rehab Center
4.3 miNursing Home · Debary, FL
Arya at Debary
4.4 miAssisted Living · Debary, FL
Debary Health and Rehabilitation Center
5.5 miNursing Home · Debary, FL
Villa Healthcare & Rehabilitation Center
7.8 miNursing Home · Deland, FL
Healthcare and Rehab of Sanford
8.1 miNursing Home · Sanford, FL