Healthcare and Rehab of Sanford
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 61 Google reviews
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What this means for your family
While the facility is frequently praised for its rehabilitation services and friendly staff, the recent reports of severe medical neglect and hygiene failures are deeply concerning. We strongly advise families to perform an unannounced visit and specifically inspect the cleanliness of the resident rooms and common areas before making a decision.
Google Reviews
Google Reviews
61 reviews on Google“Healthcare and Rehab of Sanford receives highly polarized reviews, with many praising the rehab department and staff friendliness, while others report severe neglect and hygiene issues. Families considering this facility should be aware of the stark contrast between positive experiences regarding therapy and reports of poor wound care and cleanliness. It is recommended to conduct an in-person tour to verify current conditions, as feedback suggests inconsistent quality of care.”
Quality Themes
Tap a score for detailsStrengths
- Effective rehabilitation therapy
- Friendly and welcoming nursing staff
- Accessible and responsive management team
- Engaging activities department
Concerns
- Poor hygiene and cleanliness (smells, soiled linens) (mentioned by 3 reviewers)
- Neglect of medical needs and wound care (mentioned by 3 reviewers)
- Staff responsiveness and attitude issues (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 58 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I noticed the activities department is highly praised; could you walk us through a typical week of social engagement for residents?
- 2Given the importance of a fresh and sanitary environment, what is your daily protocol for housekeeping and managing linens to ensure residents' rooms stay clean and comfortable?
- 3With the current staffing levels, how does your team ensure that residents receive timely assistance with call lights and daily personal care needs?
- 4Could you explain your process for monitoring and documenting wound care to ensure consistent medical oversight for residents?
- 5How does your nursing team coordinate with the pharmacy and doctors to ensure medications are managed accurately and administered on time?
- 6What steps are taken to ensure that staff members maintain a proactive and supportive communication style when interacting with both residents and their families?
Personalized based on this facility's data
Key Review Excerpts
“The rehab department was very good on getting my brother back on his feet and more stable to go home.”
“As I walked I heard what I assumed CNAs screaming at each other... shower rooms, which were filthy, diapers and clothes scattered around, wet towels and the smell of mildew and poop asulted by nose.”
“They neglected my mother she had a severe bad infection coming from the hospital they were supposed to be giving her antibiotics for it and cleaning her wound they didn't.. it gotten so bad that her bone was showing”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
4
measures
3
measures
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has recurring issues across multiple surveys, with families filing complaints that triggered recent inspections in December 2024. The most persistent problems involve resident care planning and assessments, resident rights and environment quality, and administrative oversight. While all deficiencies show correction dates, the same issues have repeatedly surfaced across surveys from 2021 to 2024, suggesting ongoing challenges with maintaining consistent standards in these core care areas.
Dec 10, 2025Complaint3
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Apr 30, 2025Routine1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Oct 12, 2023Routine8
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Emergency Preparedness Deficiencies
Create arrangements with other facilities to receive patients.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Dec 15, 2021Routine6
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Ownership & Operations
Who Operates This Facility
Healthcare and Rehab of Sanford
nonprofit
Chain Affiliation
Florida Institute for Long-Term Care
18 facilities nationwide
Chain avg rating: 2.3/5 · Rank 6 of 18
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
61 reviews from families & visitors
Official Website
Visit healthcareandrehabofsanford.com
Medicare data downloads
Original nursing home datasets
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