Nursing HomeMedicaid Medicare 5-star

Majestic Oaks

Strong Medicare quality ratings; public reviewers often praise professional rehabilitation therapists. Still worth an in-person visit.

901 Veteran's Memorial Parkway, Orange City, FL 32763|150 beds|Licensed & active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

3.0/5

based on 10 Google reviews

(386) 775-2008 Directions Website

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What this means for your family

Majestic Oaks has a strong overall Medicare rating. Public reviewers frequently mention: professional rehabilitation therapists and clean, well-maintained facility. Review the component ratings and current source records before deciding.

Google Reviews

10 public Google reviews available

Majestic Oaks receives highly polarized feedback, with some families praising the rehabilitation therapy and staff professionalism, while others report severe concerns regarding patient safety and neglect. Multiple reviewers have raised serious allegations involving medical complications, such as C-diff infections, and a lack of responsiveness to patient needs. Prospective families should be aware of the stark contrast between the positive rehabilitation experiences and the reports of systemic negligence.

Quality Themes

Tap a score for details

Strengths

Professional rehabilitation therapists
Clean, well-maintained facility
Staff encouragement during recovery

Concerns

Negligence leading to serious medical complications like C-diff (mentioned by 2 reviewers)
Slow or non-existent response to call lights and patient needs (mentioned by 2 reviewers)
Difficulty communicating with medical staff or doctors (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 10 analyzed

How They Respond to Reviews

0%response rate

Questions for Your Tour

1Given that Majestic Oaks has a 5-star CMS rating for staffing, what is your specific protocol for ensuring call lights are answered promptly during busy shifts?
2How do you facilitate communication between family members and the medical staff to ensure we stay updated on our loved one's health status?
3With your strong reputation for rehabilitation therapy, how do you integrate those recovery services into the daily routine of residents who aren't in active therapy?
4What specific infection control and hygiene protocols do you have in place to ensure the safety of residents, especially regarding the prevention of gastrointestinal issues?
5How is the medication management process structured to ensure accuracy and timely administration for residents with complex health needs?
6What kind of daily social or recreational activities do you offer to help residents stay engaged and connected with the rest of the community?

Personalized based on this facility's data

Key Review Excerpts

“My mother was well-cared for during her month-long rehab for a fractured lower back. All of the staff and therapists were caring and professional.”

Rehab patient's family · 2024★★★★★

“The call lights go on for an eternity before anyone attends to their needs, some where yelling for help while some dragged themselves in the wheelchair saying they were hungry, it broke my heart honestly.”

Family member · 2024★☆☆☆☆

“The staff encouraged him and made sure he was up and dressed each day and the rehabilitation therapists and techs made sure he got everything he needed to be able to go home.”

Long-term resident's family · 2023★★★★★

Source: 10 Google reviews in the current analysis set

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

0.72hrs

96%

Registered nurses for medical care

Total Nursing

3.98hrs

97%

All nurses + aides combined

Staff Turnover

26%

Lower is better (< 30% = good)

RN Turnover

33%

Lower is better (< 30% = good)

Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

5/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

Residents needing more daily help over time

↓ Lower is better

This Facility34.1%

Worse than Avg

Here

34.1%

13.9%

8.7%

Volusia

9.7%

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility31.8%

Worse than Avg

Here

31.8%

19.0%

10.5%

Volusia

12.4%

Residents whose walking got worse

↓ Lower is better

This Facility26.9%

Worse than Avg

Here

26.9%

14.1%

9.5%

Volusia

9.7%

Residents with depression symptoms

↓ Lower is better

This Facility0.3%

Better than Avg

Here

0.3%

12.8%

4.6%

Volusia

4.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Residents on antipsychotic medication

↓ Lower is better

This Facility5.0%

Better than Avg

Here

5.0%

15.4%

8.6%

Volusia

11.9%

Residents vaccinated for pneumonia

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

93.5%

98.2%

Volusia

98.1%

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

79.8%

94.7%

Volusia

89.0%

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility99.7%

Better than Avg

Here

99.7%

82.0%

95.2%

Volusia

92.6%

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility1.3%

Better than Avg

Here

1.3%

1.6%

1.5%

Volusia

1.5%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

4findings in history

Latest survey: 1 · well below FL avg (7.3)

Majestic Oaks shows a relatively clean inspection record with only 4 deficiencies across 2 surveys, all corrected by the facility. The main issues involved fire safety equipment and kitchen facilities, with one instance of improper medical records handling. No complaints were filed by families, and the 3-year gap between surveys suggests generally acceptable care standards.

Dec 12, 2024Routine3 findings

0345Potential for harm · PatternCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0761Potential for harm · PatternCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Jul 1, 2021Routine1 finding

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Majestic Oaks

Organization Type

nonprofit

Ownership & Management

Key personnel

Kelton, PaulaManaging Control - Governing BodyOconnor, WilliamManaging Control - Governing BodySmith, BruceManaging Control - Governing BodyWimberly, ElliottManaging Control - Governing BodyWright, GaryManaging Control - Governing Body

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(386) 775-2008

johnknox.com

901 Veteran's Memorial Parkway

Orange City, FL 32763

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

10 reviews from families & visitors

Official Website

Visit johnknox.com

Medicare data downloads

Original nursing home datasets

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.