Orange City Nursing and Rehab Center
Strong Medicare quality ratings; families often praise highly effective and professional rehabilitation therapy team. Still worth an in-person visit.
based on 152 Google reviews
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What this means for your family
This facility is highly regarded for its rehabilitation therapy and engaging activity programs, making it a strong candidate for short-term recovery. However, families should be aware of reports regarding slow response times to call buttons; we recommend visiting frequently to serve as an advocate for your loved one's immediate needs.
Google Reviews
Google Reviews
152 reviews on Google“Orange City Nursing and Rehab Center receives overwhelmingly positive feedback for its rehabilitation therapy department, attentive nursing staff, and engaging activities program. While most families and patients report high satisfaction with the care provided, a recurring minority of reviewers have raised serious concerns regarding slow response times to call buttons and inconsistent communication from administrative staff.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective and professional rehabilitation therapy team
- Engaging and frequent resident activities
- Warm, attentive, and friendly nursing and CNA staff
- Clean and well-maintained facility environment
Concerns
- Slow response times to call buttons/requests for assistance (mentioned by 6 reviewers)
- Inconsistent or poor communication from administration (mentioned by 3 reviewers)
- Substandard food quality and lack of variety (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 155 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given that the rehabilitation team is highly regarded here, how do they coordinate with the nursing staff to ensure a resident's progress is maintained throughout the day?
- 2I noticed that the facility has a very active calendar; could you walk me through what a typical afternoon of activities looks like for a resident?
- 3We understand that timely assistance is important to our family; what is the current process for monitoring and responding to call buttons to ensure residents aren't waiting too long?
- 4Regarding medication management, what protocols are in place to ensure accuracy and consistency for residents with complex health needs?
- 5We appreciate that the administration actively responds to feedback online; how do you typically keep families updated on their loved one's care or any changes in the facility's operations?
- 6Could you share how the kitchen team handles dietary preferences or requests, and is there any flexibility if a resident finds the daily menu options aren't to their liking?
Personalized based on this facility's data
Key Review Excerpts
“The Therapy Department was well equipped to evaluate and address his needs to provide a plan of care to get him home…he has made great strides”
“I’m so impressed with the professionalism of the staff. I have overcome some obstacles . Therapy department has given me tools that have never been offered to me before my admission here.”
“The only issue I had was with Linda, I think she's lead nurse or something like that. Day one, without gloves on, removed bandage from my husband's foot that he had a toe amputated, touched his buttocks, checking for pressure ulcers, bare handed.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
1
measures
3
measures
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaints that led to deficiencies regarding resident treatment rights and emergency medical response, both corrected by the facility. The most recurring issues involve care planning and assessments, food service operations, and building safety systems including fire protection and emergency equipment. All deficiencies have been corrected according to facility reports, suggesting responsiveness to identified problems across the four surveys conducted.
Mar 27, 2025Routine5
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Mar 19, 2024Complaint2
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
May 11, 2023Routine2
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Sep 2, 2021Routine1
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Federal Penalties
Fine
Mar 19, 2024
$8,400
Fine
Mar 19, 2024
$8,401
Ownership & Operations
Who Operates This Facility
Orange City Nursing and Rehab Center
for profit
Chain Affiliation
Sovereign Healthcare Holdings
43 facilities nationwide
Chain avg rating: 3.5/5 · Rank 12 of 43
Ownership & Management
Owners
Cronquist, Royce
Owner (parent company)
Mangine, John
Owner (parent company)
Notermann, Brenda
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
152 reviews from families & visitors
Official Website
Visit orangecityrehab.com
Medicare data downloads
Original nursing home datasets
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