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Nursing HomeMedicaid

West Pico Terrace Healthcare & Wellness Centre Lp

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

6070 W. Pico Boulevard, Mid-City · Los Angeles, CA 9003549 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
2.4/5

based on 9 Google reviews

5
4
3
2
1
West Pico Terrace Healthcare & Wellness Centre Lp Nursing Home in Los Angeles, CA — Street View
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What this means for your family

This facility presents significant risks regarding patient dignity and basic care, with multiple reports of neglect and disrespectful staff. If you are considering this location, you must personally verify their protocols for medication administration, hygiene, and response to call lights.

Google Reviews

Google Reviews

9 reviews on Google
Families should exercise extreme caution, as multiple reviewers report severe issues with neglect, disrespectful treatment, and poor hygiene. While a few ratings are high, the detailed feedback highlights significant concerns regarding staff attitude, medication timing, and basic care standards.

Quality Themes

Tap a score for details
Food1.0Staff1.0Clean2.0ActivitiesN/AMeds2.0MemoryN/AComms1.0Value1.0

Concerns

  • Unprofessional and disrespectful staff behavior (mentioned by 3 reviewers)
  • Poor quality of food and dining (mentioned by 2 reviewers)
  • Neglect regarding hygiene and basic needs (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.02018(1)1.32022(3)2.02024(4)3.02026(2)

Distribution · 10 analyzed

5
3
4
0
3
0
2
1
1
6

How They Respond to Reviews

22%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1Could you tell me more about how the dining experience is structured, specifically regarding the variety and quality of the daily meals?
  • 2What specific steps are in place to ensure that every resident's personal hygiene and daily grooming needs are consistently met?
  • 3How does the nursing team manage medication administration and ensure there are no errors in the daily routine?
  • 4What is the communication process like between the staff and family members to keep us updated on our loved one's well-being?
  • 5How does the facility handle medical emergencies or sudden changes in health during the overnight hours?
  • 6What kind of daily activities or social programs are available to help residents stay engaged and connected with one another?

Personalized based on this facility's data


Key Review Excerpts

I had a family member who went here after recovering from a surgery. They treated her horribly. They barely paid attention to her, they didn’t care if she was in pain, they didn’t properly take care of her higiene, they were impatient with her, and they were completely disrespectful to her.

Rehab patient's family · 2024☆☆☆☆

I LIVED HEAR FOR SEVEN YEARS THE PLACE IS HORRIBLE THERE IS ELDER ABUSE AND THE CAREGIVERS ARE RUDE. THERE ARE NO TOWELS AND THEY ANSWER THERE CALL LIGHTS.

Long-term resident · 2022★★☆☆☆

bland, cold, tasteless "food". old, musty smell. dated decor. meds not always given on time.

Resident's family · 2022☆☆☆☆
Source: 9 Google reviews

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 16 measures

Medicare Rating
5/ 5
Better Than Avg

13

measures

Worse Than Avg

1

measures

Mixed Results

2

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility1.1%
Better than Avg
Here
1.1%
US
19.4%
CA
10.7%
Los angeles
9.7%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility3.9%
Better than Avg
Here
3.9%
US
15.4%
CA
11.6%
Los angeles
11.4%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility21.7%
Worse than Avg
Here
21.7%
US
19.5%
CA
13.7%
Los angeles
10.6%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
CA
98.6%
Los angeles
99.1%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
CA
98.2%
Los angeles
97.8%
🩹

Residents with pressure sores (bedsores)

↓ Lower is better
This Facility0.7%
Better than Avg
Here
0.7%
US
4.9%
CA
4.5%
Los angeles
5.1%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility97.7%
Better than Avg
Here
97.7%
US
79.7%
CA
93.2%
Los angeles
92.6%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility99.1%
Better than Avg
Here
99.1%
US
81.8%
CA
94.2%
Los angeles
94.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.5%
Better than Avg
Here
0.5%
US
1.6%
CA
1.5%
Los angeles
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

16deficiencies
Above state avg (15.4)
6 complaint-triggered

This facility shows concerning patterns with recurring problems in care planning, medication management, and infection control appearing across multiple recent surveys. Families have filed complaints that led to 10 deficiency citations, including issues with pharmacy services, discharge planning, and nursing staffing. While the facility has corrected individual violations when cited, the same care areas continue to have problems, suggesting systemic issues that may affect resident safety and quality of care.

Apr 30, 2025Complaint
1
0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Feb 9, 2025Routine
19
0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0604Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

0625Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0637Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident when there is a significant change in condition

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0685Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Assist a resident in gaining access to vision and hearing services.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0912Minimal · Pattern

Environmental Deficiencies

Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.

Nov 8, 2024Complaint
1
0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Oct 15, 2024Complaint
1
0626Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.

Jan 19, 2024Routine
18
0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0690Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0726Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0727Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

0331Potential for harm · PatternCorrected

Smoke Deficiencies

Construct fire resistant interior walls.

0732Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0912Potential for harm · IsolatedCorrected

Environmental Deficiencies

Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

Oct 13, 2023Complaint
1
0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

Ownership & Operations

Who Operates This Facility

Owner / Operator

West Pico Terrace Healthcare & Wellness Centre Lp

Organization Type

for profit

Chain Affiliation

Chain Name

Corporate Interface Services

Chain Size

41 facilities nationwide

Chain avg rating: 2.5/5 · Rank 2 of 6 (Best)

Ownership & Management

Key personnel

Corporate Interface Services LLCManagerRockport Administrative Services, LLCManagerRamin, DavidManagerWeiss, MeshulemManagerWest Pico Terrace Wellness Gp LLCGeneral Partnership Interest
Source: Medicare provider data

Contact

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References & Resources

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