Beverly Hills Terrace

This report details a complaint investigation conducted on March 17, 2026, regarding allegations of staff misconduct. The investigation reviewed multiple allegations, including inappropriate resident communication and physical abuse. All allegations were ultimately found to be unsubstantiated due to insufficient evidence.

The report details a complaint investigation regarding staff conduct and pest control. While the initial allegations of staff abuse were unsubstantiated, the investigation found evidence of a significant health and safety hazard. Specifically, the facility was cited for failing to maintain a clean and sanitary environment due to the presence of live bed bugs.

This report details a complaint investigation conducted on 01/16/2026 regarding allegations of retaliation, unsafe environment, and safeguarding of personal belongings. All three allegations were found to be unsubstantiated based on staff interviews, resident interviews, and facility record reviews.

This report details a complaint investigation conducted on 01/08/2026 regarding several allegations of resident mistreatment. All allegations reviewed—including mistreatment, inappropriate locking, exposure to harmful material, privacy violations, unlawful eviction, and mishandling of belongings—were found to be unsubstantiated based on staff interviews, resident interviews, and record review.

This report details a complaint investigation conducted on 01/08/2026 regarding several allegations of resident mistreatment. All allegations reviewed—including mistreatment, inappropriate locking, exposure to harmful material, privacy violations, unlawful eviction, and mishandling of belongings—were found to be unsubstantiated based on staff interviews, resident interviews, and record review.

This report details a complaint investigation conducted on multiple dates regarding resident care. All five allegations cited in the report—related to pressure injuries, dietary needs, observation, grooming, and sanitation—were investigated and subsequently found to be 'Unsubstantiated' based on available evidence and staff/resident interviews.

This report details a complaint investigation conducted regarding allegations of staff yelling at residents, allowing smoking indoors, and failure to meet toileting needs. The investigation found insufficient evidence to support any of the allegations, and no deficiencies were cited during the visit.

This report details an investigation into an allegation of wrongful resident eviction. The investigator reviewed multiple records and interviewed staff, concluding that there was insufficient evidence to support the allegation. No deficiencies were cited during this investigation.