Miracle Mile Healthcare Center, LLC
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 25 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (27 vs median 13.0)
- High staff turnover (51%)
- High RN turnover (54%)
Bottom 25% in CA · Critically understaffed (RN) · Above recommended total nurse staffing · $231,862 in fines
What this means for your family
This facility's recent history is deeply concerning, with multiple reports of hygiene neglect and unresponsive management. While some families previously had good experiences with rehab, you should specifically investigate their current protocols for hygiene, medication monitoring, and staff responsiveness to call lights.
Google Reviews
Google Reviews
25 reviews on Google“Families should exercise extreme caution, as recent reviews heavily criticize the facility for severe neglect, poor hygiene, and unresponsive administration. While some older reviews praise the rehab and nursing staff, more recent feedback highlights critical issues including unaddressed medical needs, lack of basic hygiene, and theft of belongings.”
Quality Themes
Tap a score for detailsStrengths
- Friendly clinical team members
- Effective short-term rehab services
- Supportive nursing staff (in older reviews)
Concerns
- Severe neglect regarding hygiene and bathing (mentioned by 2 reviewers)
- Unresponsive administration and communication (mentioned by 3 reviewers)
- Poor facility cleanliness and pest issues (mentioned by 3 reviewers)
- Staff rudeness and unprofessionalism (mentioned by 4 reviewers)
- Theft of resident belongings (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 27 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I noticed some praise for your clinical team in past reviews; how do you ensure that level of care is maintained consistently across all shifts?
- 2What specific steps has the facility taken recently to address improvements in cleanliness and facility maintenance?
- 3How does the administration handle communication with families to ensure we are always kept in the loop regarding changes in care?
- 4Can you tell me more about the daily meal schedule and how you ensure the dining experience is both nutritious and enjoyable for residents?
- 5What is the protocol for managing medications and ensuring there are no errors in the administration process?
- 6In the event of a medical emergency during the night, what is the immediate process for notifying the family and coordinating care?
Personalized based on this facility's data
Key Review Excerpts
“My grandma stayed here for long term care and the nurses were great to her. I went in really worried about her care but they were always available when I had questions.”
“My uncle stayed here for short term rehab. He needed physical therapy and speech therapy after a stroke. He enjoyed his stay.”
“The nursing staff is lazy and absolutely horrible, they neglect my uncle absolutely no discipline for any of the nurses actions, my uncle went 6 weeks without a shower because none of the nurses wanted to shower him”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
3
measures
8
measures
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Miracle Mile Healthcare Center has a concerning pattern with 116 deficiencies across 37 surveys, most triggered by family complaints. The facility repeatedly struggles with safety hazards and accident prevention, appearing in almost every inspection since 2021. Additional recurring problems include resident rights violations and medication management errors. While all deficiencies show correction dates, the persistent repetition of the same safety issues suggests ongoing systemic problems that families should carefully consider.
Apr 16, 2026Complaint2
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Apr 8, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Mar 20, 2026Routine29
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Properly install and monitor supervisory attachments on automatic sprinkler systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Not hire anyone with a finding of abuse, neglect, exploitation, or theft.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Environmental Deficiencies
Keep all essential equipment working safely.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Feb 3, 2026Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Dec 11, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nov 17, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Federal Penalties
Fine
Nov 17, 2025
$64,090
Fine
Oct 30, 2024
$68,903
Payment Denial
Oct 30, 2024
3-day denial
Payment Denial
Sep 19, 2024
10-day denial
Fine
Sep 19, 2024
$65,148
Fine
May 1, 2024
$97,811
Payment Denial
May 1, 2024
39-day denial
Ownership & Operations
Who Operates This Facility
Miracle Mile Healthcare Center, LLC
for profit
Ownership & Management
Owners
The Phillip Chase Irrevocable Trust
Owner · Organization
Chase, Phillip
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
25 reviews from families & visitors
Official Website
Visit hcai.ca.gov
Medicare data downloads
Original nursing home datasets
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