West Pico Terrace Assisted Living Center Lp
Reviewer concerns include neglectful or disrespectful care and lack of attention to resident needs (mentioned by 2 reviewers) — investigate before committing.
based on 10 Google reviews
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What this means for your family
This facility presents significant risks, with multiple reports of neglect, poor hygiene, and unresponsive staff. If you are considering this location, you must investigate their medication administration protocols and staff responsiveness to call lights, as these are major documented failures.
Google Reviews
Google Reviews
10 reviews on Google“Families should exercise extreme caution, as multiple reviewers report severe issues including neglect, lack of hygiene care, and disrespectful treatment of residents. While there are a few high ratings, the detailed negative feedback highlights critical failures in medication management, food quality, and staff responsiveness.”
Quality Themes
Tap a score for detailsConcerns
- Neglectful or disrespectful care and lack of attention to resident needs (mentioned by 2 reviewers)
- Poor food quality and lack of variety (mentioned by 2 reviewers)
- Unresponsive staff to call lights and basic needs (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 19 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Could you walk me through how the dining program works, specifically regarding how you ensure there is a variety of nutritious meal options each day?
- 2How does the care team manage call lights and ensure that residents' basic needs are attended to promptly throughout the day and night?
- 3What specific protocols are in place for medication management to ensure everything is handled accurately and safely?
- 4In the event of a medical emergency after hours, what is the immediate process for getting a resident the care they need?
- 5I noticed you engage with the community through your online presence; how does the management team typically communicate important updates or changes to families?
- 6What kind of daily activities or social outings are available to help residents stay engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“I had a family member who went here after recovering from a surgery. They treated her horribly. They barely paid attention to her, they didn’t care if she was in pain, they didn’t properly take care of her higiene, they were impatient with her, and they were completely disrespectful to her.”
“bland, cold, tasteless "food". old, musty smell. dated decor. meds not always given on time.”
“I LIVED HEAR FOR SEVEN YEARS THE PLACE IS HORRIBLE THERE IS ELDER ABUSE AND THE CAREGIVERS ARE RUDE. THERE ARE NO TOWELS AND THEY ANSWER THERE CALL LIGHTS.”
State Inspection History
State Inspections
Source: CA Community Care Licensing Division
Jun 3, 2026ComplaintClean
COMPLAINT INVESTIGATION REPORT
May 4, 2026ComplaintClean
COMPLAINT INVESTIGATION REPORT
Apr 22, 2026ComplaintClean
COMPLAINT INVESTIGATION REPORT
Mar 18, 2026ComplaintClean
COMPLAINT INVESTIGATION REPORT
Mar 17, 2026ComplaintClean
COMPLAINT INVESTIGATION REPORT
Mar 16, 2026ComplaintClean
COMPLAINT INVESTIGATION REPORT
Feb 10, 2026ComplaintClean
This report details a complaint investigation conducted on 02/10/2026 regarding allegations of medication mismanagement, failure to prevent sleep interruption, and failure to follow care plans. All three allegations were found to be unsubstantiated based on staff interviews, resident interviews, and record reviews. No deficiencies were cited during this investigation.
Feb 10, 2026ComplaintClean
This report details a complaint investigation conducted on 02/10/2026 regarding allegations of medication mismanagement, failure to prevent sleep interruption, and failure to follow care plans. All three allegations were found to be unsubstantiated based on staff interviews, resident interviews, and record reviews. No deficiencies were cited during this investigation.
Ownership & Operations
Who Operates This Facility
West Pico Terrace Assisted Wellness Gp Et AL
CHRISTOPHER,MELISSA
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
10 reviews from families & visitors
Official Website
Visit cvterraceal.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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