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Reviewer concerns include neglectful or disrespectful care and lack of attention to resident needs (mentioned by 2 reviewers) — investigate before committing.
based on 10 Google reviews
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Reviewer feedback for West Pico Terrace Assisted Living Center Lp suggests areas to investigate further. Common concerns include: neglectful or disrespectful care and lack of attention to resident needs (mentioned by 2 reviewers), poor food quality and lack of variety (mentioned by 2 reviewers). We recommend visiting in person, talking to current residents and their families, and asking specific questions about the concerns identified in reviews.
Families should exercise extreme caution, as multiple reviewers report severe issues including neglect, lack of hygiene care, and disrespectful treatment of residents. While there are a few high ratings, the detailed negative feedback highlights critical failures in medication management, food quality, and staff responsiveness.
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Distribution · 19 analyzed
This facility rarely responds to reviews.
Personalized based on this facility's data
Key Review Excerpts
“I had a family member who went here after recovering from a surgery. They treated her horribly. They barely paid attention to her, they didn’t care if she was in pain, they didn’t properly take care of her higiene, they were impatient with her, and they were completely disrespectful to her.”
“bland, cold, tasteless "food". old, musty smell. dated decor. meds not always given on time.”
“I LIVED HEAR FOR SEVEN YEARS THE PLACE IS HORRIBLE THERE IS ELDER ABUSE AND THE CAREGIVERS ARE RUDE. THERE ARE NO TOWELS AND THEY ANSWER THERE CALL LIGHTS.”
Source: CA Community Care Licensing Division
FACILITY EVALUATION REPORT
COMPLAINT INVESTIGATION REPORT
COMPLAINT INVESTIGATION REPORT
COMPLAINT INVESTIGATION REPORT
COMPLAINT INVESTIGATION REPORT
COMPLAINT INVESTIGATION REPORT
COMPLAINT INVESTIGATION REPORT
This report details a complaint investigation conducted on 02/10/2026 regarding allegations of medication mismanagement, failure to prevent sleep interruption, and failure to follow care plans. All three allegations were found to be unsubstantiated based on staff interviews, resident interviews, and record reviews. No deficiencies were cited during this investigation.
West Pico Terrace Assisted Wellness Gp Et AL
CHRISTOPHER,MELISSA
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Google Reviews
10 reviews from families & visitors
Official Website
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