Flower Villa, INC
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 6 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (19 vs median 13.0)
- High staff turnover (100%)
Below average in CA · Critically understaffed (RN) · Above recommended total nurse staffing · Very high staff turnover · $17,745 in fines
What this means for your family
The facility has a history of providing kind, consistent care that families have found deeply valuable. However, you should exercise caution regarding their administrative communication, as a recent incident involving staff hanging up on a concerned caller suggests a potential decline in professional standards.
Google Reviews
Google Reviews
6 reviews on Google“While some families express deep gratitude for the kind and dedicated staff, a recent review highlights a significant issue with unprofessional communication and staff hanging up on callers. The facility has received high praise for consistent care in the past, but recent interactions suggest a breakdown in customer service.”
Quality Themes
Tap a score for detailsStrengths
- Kind and dedicated staff
- Consistent quality of care
- Valued residents/clients
Concerns
- Unprofessional communication and rude staff behavior
Rating Trends
Tap a year to see what changed
Distribution · 6 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I've heard wonderful things about how much you value your residents here; how do you ensure every resident feels like a truly important part of the Flower Villa family?
- 2Since communication is so vital for us, what is the best way for family members to stay updated on daily care changes or important facility news?
- 3With the recent inspections, what specific steps is the team taking to improve staffing levels and ensure consistent care for all 41 residents?
- 4How does the nursing team handle medical emergencies or sudden changes in health during the overnight hours?
- 5What kind of daily activities or social programs do you have planned to keep the residents engaged and active?
- 6How do you support new residents during their first few weeks to help them settle into the community and feel comfortable with the staff?
Personalized based on this facility's data
Key Review Excerpts
“The staff are kind and dedicated. The clients are valued. The care is consistent. Our family is forever grateful to them.”
“I would like to rate this hospice 1 star due to the unacceptable behavior of their staff. I called with a concern, and the man who answered hung up on me immediately after I explained my issue.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
9
measures
4
measures
2
measures
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents who lost too much weight
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Flower Villa shows a concerning pattern with 68 deficiencies across recent inspections, including 5 complaint-triggered violations where families filed reports about safety hazards and infection control failures. The facility has recurring problems with medication management, nursing staffing shortages, and fire safety systems that persist across multiple surveys. While all violations show correction dates, the high volume and repetitive nature of deficiencies, particularly around resident safety and care planning, warrant careful consideration.
Jan 27, 2026Complaint1
Infection Control Deficiencies
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Dec 15, 2025Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Mar 9, 2025Routine26
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Environmental Deficiencies
Keep all essential equipment working safely.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Quality of Life and Care Deficiencies
Provide routine and 24-hour emergency dental care for each resident.
Emergency Preparedness Deficiencies
Establish policies and procedures including evacuation.
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Jun 28, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Mar 1, 2024Routine10
Smoke Deficiencies
Construct fire resistant interior walls.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Emergency Preparedness Deficiencies
Provide emergency officials' contact information.
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Sep 12, 2023Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Jun 28, 2024
$17,745
Ownership & Operations
Who Operates This Facility
Flower Villa, INC
for profit
Chain Affiliation
Rollins-Nelson Healthcare Management
10 facilities nationwide
Chain avg rating: 2.1/5 · Rank 3 of 10
Ownership & Management
Owners
Flower Villa, INC.
Owner · Organization
Nelson, William
Owner
Rollins, Vicki
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
6 reviews from families & visitors
Official Website
Visit hcai.ca.gov
Medicare data downloads
Original nursing home datasets
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