San Dimas Retirement Center
Limited public data on San Dimas Retirement Center. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 13 Google reviews
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What this means for your family
The facility offers a clean environment and exceptionally kind memory care caregivers. However, families must be extremely vigilant regarding hygiene schedules and safety, as there are documented instances of missed showers and residents wandering near dangerous roadways.
Google Reviews
Google Reviews
13 reviews on Google“Families may find comfort in the compassionate memory care staff and the overall cleanliness of the facility. However, significant concerns exist regarding inconsistent hygiene care, such as missed showers, and serious safety issues involving residents wandering near busy highways. Additionally, multiple reviewers have noted poor food quality and administrative resistance to resident feedback.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate memory care caregivers
- Clean and well-maintained environment
- Friendly and helpful staff members
Concerns
- Inconsistent hygiene and scheduled care
- Poor food quality (mentioned by 2 reviewers)
- Staffing shortages and lack of assistance (mentioned by 2 reviewers)
- Resident safety and wandering risks
Rating Trends
Tap a year to see what changed
Distribution · 26 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I've heard wonderful things about the compassion of your memory care caregivers; how do you specifically tailor your approach to support residents with different levels of cognitive needs?
- 2Could you walk me through the daily dining experience, including how much input residents have in the menu and how you ensure consistent meal quality?
- 3With a community of this size, what systems do you have in place to ensure that scheduled care and hygiene routines are consistently met for every resident?
- 4How does the staff manage resident safety and monitoring, particularly for those who may be prone to wandering?
- 5What is the best way for families to stay updated on their loved one's well-being, and how do you ensure communication remains seamless between staff and families?
- 6In the event of a medical emergency after hours, what are the immediate protocols and how quickly can medical assistance be reached?
Personalized based on this facility's data
Key Review Excerpts
“Each caregiver and LVN are truly angels, the way they treat each Individual resident. When I leave I know I am leaving him in good hands.”
“The food is of poor quality, and the support staff are often understaffed. Residents often go without assistance...”
“For 8 months, we have delt with this issue, often times mom going 2 weeks without a shower. I have called numerous times and spoken with administrators about this and still nothing has been done!”
State Inspection History
State Inspections
Source: CA Community Care Licensing Division
May 8, 2026ComplaintClean
COMPLAINT INVESTIGATION REPORT
May 1, 2026ComplaintClean
COMPLAINT INVESTIGATION REPORT
Apr 16, 2026ComplaintClean
COMPLAINT INVESTIGATION REPORT
Jan 5, 2026ComplaintClean
This report details a Complaint Investigation conducted on 01/05/2026 regarding an allegation of inappropriate touching between residents. After interviewing staff and residents, the Licensing Program Analyst found insufficient evidence to support the allegation, resulting in an 'Unsubstantiated' finding.
Dec 9, 2025InspectionClean
The facility underwent an unannounced Required - 1 year visit. The inspection covered Infection Control, Operational Requirements, and other areas. No deficiencies were observed during the visit, and the report notes that Technical Violations were issued.
Oct 6, 2025ComplaintClean
This report details a complaint investigation conducted on 10/06/2025 regarding allegations of staff misconduct, including lack of resident transportation, tampering with mail, and harassment. The investigation found no supportive evidence for the allegations, resulting in an 'Unsubstantiated' finding for all claims.
Oct 6, 2025ComplaintClean
This report details a complaint investigation conducted on 10/06/2025 regarding allegations of staff misconduct, including lack of resident transportation, tampering with mail, and harassment. The investigation found no supportive evidence for the allegations, resulting in an 'Unsubstantiated' finding for all claims.
Aug 26, 2025ComplaintClean
This report details a complaint investigation concerning allegations of staff stealing resident belongings. The investigation found no supporting evidence to substantiate the allegations, resulting in an 'Unsubstantiated' finding. No specific deficiencies were cited in the report.
Ownership & Operations
Who Operates This Facility
San Dimas Retirement, LLC
PRISCILLA GAYTAN
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
13 reviews from families & visitors
Official Website
Visit sandimasretirement.com
Medicare data downloads
Original nursing home datasets
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