West Park Rehabilitation and Nursing Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 125 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low staffing rating (2/5 stars)
- Above-median deficiencies (19 vs median 8.0)
- High staff turnover (80%)
- High RN turnover (76%)
Above average in PA · Below recommended RN staffing · Above recommended total nurse staffing · Very high staff turnover · Chain outperformer · $35,162 in fines
What this means for your family
The facility has undergone a notable turnaround under new ownership, with many families now reporting high satisfaction regarding cleanliness and staff attentiveness. However, because historical patterns of neglect were severe, we recommend that you conduct a site visit during off-hours to verify that call-button response times and medication administration protocols are meeting your expectations.
Google Reviews
Google Reviews
125 reviews on Google“West Park Rehabilitation and Nursing Center has seen a significant shift in reputation following recent changes in ownership and management. While long-term reviews cite severe issues with neglect, hygiene, and staff responsiveness, recent feedback from 2025 and 2026 highlights a cleaner facility, improved nursing care, and a more attentive staff. Families should be aware that while many recent visitors praise the new administration, some concerns regarding staffing ratios and occasional lapses in patient care persist.”
Quality Themes
Tap a score for detailsStrengths
- Attentive and compassionate nursing staff
- Effective rehabilitation and physical therapy services
- Clean and well-maintained facility environment
- Responsive and professional administrative leadership
Concerns
- Slow or non-existent response to call buttons (mentioned by 3 reviewers)
- Medication administration delays (mentioned by 2 reviewers)
- Staffing shortages leading to neglect (mentioned by 4 reviewers)
- Development of pressure ulcers (bedsores) during stay (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 89 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the facility has a 2/5 staffing rating; could you explain how you manage staffing levels to ensure residents receive timely assistance when they use their call buttons?
- 2Given that medication management is a key focus for improvement, what specific protocols do you have in place to ensure medications are administered accurately and on time?
- 3With your focus on rehabilitation and physical therapy, what proactive measures does your nursing team take to prevent skin breakdown and pressure ulcers for residents with limited mobility?
- 4I appreciate that your leadership team is active in responding to feedback online; how do you incorporate that family input into your daily operational improvements?
- 5Could you walk me through a typical day for a resident here, and what kind of social or enrichment activities are available to keep them engaged?
- 6In the event of a medical emergency or a sudden change in a resident's health, what is your communication process for keeping family members informed?
Personalized based on this facility's data
Key Review Excerpts
“The therapy services are also top-notch, with skilled therapists who genuinely help residents improve their health and mobility.”
“I found the building clean with no bad odors or debris on the floors. I found my wife's cousin well cared for and the staff was very attentive.”
“They keep us informed and my brother's recovery is beyond what we expected. Thank you all from the bottom of my heart.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
4
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with 17 complaint-triggered deficiencies, indicating families have repeatedly filed reports about care issues. The most recurring problems involve care planning delays, accident hazards and safety supervision, and medication management oversight. Recent complaints from late 2025 and early 2026 remain uncorrected with no correction plans, suggesting ongoing safety and care quality issues that persist despite previous citations.
Mar 30, 2026Complaint2
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 28, 2026Complaint1
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Jan 8, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Dec 18, 2025Routine1
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Dec 18, 2025Complaint5
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Jul 1, 2025Complaint2
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Federal Penalties
Fine
Sep 30, 2024
$12,923
Fine
Sep 30, 2024
$12,924
Ownership & Operations
Who Operates This Facility
West Park Rehabilitation and Nursing Center
nonprofit
Chain Affiliation
Allaire Health Services
20 facilities nationwide
Chain avg rating: 2.3/5 · Rank 5 of 20
Ownership & Management
Owners
Goldschmidt, Chava
Owner
Kurland, Benjamin
Owner
Rubin, Isaac
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
125 reviews from families & visitors
Official Website
Visit westparkrn.com
Medicare data downloads
Original nursing home datasets
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