University City Rehabilitation and Healthcare Ctr
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 5 Google reviews
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What this means for your family
This facility has received consistently poor feedback regarding clinical oversight and administrative responsiveness. Families should be extremely cautious and are strongly advised to look for alternative options, as multiple reports indicate significant safety concerns and a lack of accountability.
Google Reviews
Google Reviews
5 reviews on Google“University City Rehabilitation and Healthcare Center faces severe criticism regarding basic patient safety, communication, and administrative accountability. Families have reported dangerous lapses in medication management, unresponsive staff, and unresolved issues regarding personal property, suggesting a facility struggling with fundamental care standards.”
Quality Themes
Tap a score for detailsStrengths
- None identified in provided reviews
Concerns
- Poor communication and unresponsiveness (mentioned by 2 reviewers)
- Negligence in medication management and medical oversight (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 5 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the recent feedback regarding communication, could you walk me through your standard process for keeping families updated on their loved one's daily status and any medical changes?
- 2With 22 recent state violations noted, what specific steps or new protocols has leadership implemented to improve oversight and ensure resident safety?
- 3I noticed concerns regarding medication management; can you explain the double-check system your nursing team uses to ensure the right medications are administered at the right times?
- 4Since staffing levels are a key priority, what is your current strategy for maintaining consistent care coverage and ensuring staff are adequately trained to meet the needs of all 124 residents?
- 5I see you have responded to some online feedback; how do you use that family input to actively shape the quality of care and daily operations here?
- 6Can you describe the daily activity schedule and how you encourage residents to participate in social engagement, especially for those who might be hesitant to leave their rooms?
Personalized based on this facility's data
Key Review Excerpts
“My father was admitted on a Friday with a medication in his discharge bag along with his discharge papers. The facility did retrieve his discharge papers but never took the medicine from his bag and left the bag with the medication in his room.”
“That's the worst place in Philadelphia, my mom got sick in that place and almost died, they sent her to emergency and stole her phone”
“do not answer phone. Dr hanns is useless”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
7
measures
2
measures
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with families filing 22 complaints triggering federal inspections, indicating ongoing resident and family dissatisfaction. The most frequent problems involve medication management, treatment and care delivery, and resident rights violations. While most deficiencies show correction plans, issues persist across multiple years, with recent problems in medication handling, call system maintenance, and response to abuse allegations still being addressed.
Mar 23, 2026Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Mar 5, 2026Complaint1
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Jan 9, 2026Routine8
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Provide routine and 24-hour emergency dental care for each resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 9, 2026Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Jun 10, 2025Complaint6
Environmental Deficiencies
Keep all essential equipment working safely.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
May 8, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Ownership & Operations
Who Operates This Facility
University City Rehabilitation and Healthcare Ctr
for profit
Chain Affiliation
Marquis Health Services
88 facilities nationwide
Chain avg rating: 3.0/5 · Rank 42 of 80
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
5 reviews from families & visitors
Official Website
Visit facilities.upenn.edu
Medicare data downloads
Original nursing home datasets
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