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A middle-range Medicare rating. Review each component and visit in person before deciding.
based on 5 Google reviews
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University City Rehabilitation and Healthcare Ctr has a middle-range Medicare overall rating. Strengths include none identified in provided reviews. Some reviewers note concerns about poor communication and unresponsiveness (mentioned by 2 reviewers). Review the health-inspection, staffing, and quality-measure components separately, then visit in person.
University City Rehabilitation and Healthcare Center faces severe criticism regarding basic patient safety, communication, and administrative accountability. Families have reported dangerous lapses in medication management, unresponsive staff, and unresolved issues regarding personal property, suggesting a facility struggling with fundamental care standards.
Quality Themes
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Concerns
Rating Trends
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Distribution · 5 analyzed
This facility rarely responds to reviews.
Personalized based on this facility's data
Key Review Excerpts
“My father was admitted on a Friday with a medication in his discharge bag along with his discharge papers. The facility did retrieve his discharge papers but never took the medicine from his bag and left the bag with the medication in his room.”
“That's the worst place in Philadelphia, my mom got sick in that place and almost died, they sent her to emergency and stole her phone”
“do not answer phone. Dr hanns is useless”
Total nursing hours are below the EveryPlace reference benchmark, though RN coverage meets its reference level. Ask how aides are staffed for daily tasks such as bathing and mobility.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
7
measures
1
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Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility has concerning patterns with families filing 22 complaints triggering federal inspections, indicating ongoing resident and family dissatisfaction. The most frequent problems involve medication management, treatment and care delivery, and resident rights violations. While most deficiencies show correction plans, issues persist across multiple years, with recent problems in medication handling, call system maintenance, and response to abuse allegations still being addressed.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Provide routine and 24-hour emergency dental care for each resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Environmental Deficiencies
Keep all essential equipment working safely.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
University City Rehabilitation and Healthcare Ctr
for profit
Marquis Health Services
89 facilities nationwide
Chain avg rating: 3.0/5 · Rank 42 of 80
Key personnel
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