Renaissance Healthcare & Rehabilitation Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 66 Google reviews

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What this means for your family
While the facility has received many glowing reviews recently, there is a significant pattern of complaints regarding cleanliness, pests, and poor communication. We strongly recommend visiting the resident living areas—not just the lobby—and asking for a direct contact number for nursing staff to bypass the reported phone system issues.
Google Reviews
Google Reviews
66 reviews on Google“Renaissance Healthcare & Rehabilitation Center receives highly polarized feedback, with many families praising the staff's kindness and professional care, while others report severe neglect and unsanitary conditions. Common criticisms include poor communication, difficulty reaching the facility by phone, and concerns regarding cleanliness, including reports of pests and odors. Families considering this facility should be aware of the stark contrast between the well-maintained lobby and the reported conditions in resident living areas.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive nursing and care staff
- Professional and helpful administrative team
- Modernized, clean facility lobby and common areas
- Effective rehabilitation therapy services
Concerns
- Unsanitary conditions including pests (roaches/gnats) and urine odors (mentioned by 6 reviewers)
- Poor communication and unreachable phone system (mentioned by 5 reviewers)
- Understaffing leading to slow response times for call bells (mentioned by 5 reviewers)
- Poor quality and cold food service (mentioned by 4 reviewers)
- Unprofessional or rude staff behavior (mentioned by 6 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 70 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1With the facility having 123 residents, what specific protocols do you have in place to ensure call bells are answered promptly during shift changes?
- 2I’ve noticed some concerns regarding facility maintenance; could you walk me through your current housekeeping schedule and how you manage pest control and room hygiene?
- 3Communication is very important to our family; what is the best way for us to reach the nursing team directly if we have questions about our loved one's daily care?
- 4We understand that nutrition is a big part of recovery; could you tell us about the current meal service process and how you ensure food is served at the proper temperature?
- 5Given the recent feedback regarding staffing, how does the team ensure that residents receive consistent, personalized attention throughout the day and night?
- 6What does a typical day look like for residents in terms of social activities and engagement, and how do you encourage participation?
Personalized based on this facility's data
Key Review Excerpts
“The lobby It looks like a nice place, …So, I thought. When I got to the end of the hall and turned the corner the smell of urine was overwhelming. The place looks filthy.”
“The nurses were professional explaining and implementing his plan of care helping him get back on his 2 feet. Renaissance truly exceeded my expectations”
“The staff was very kind to my father during his last few months there. The facility was under construction while he was there and the changes looked promising.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
2
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaints resulting in deficiencies for abuse protection, medication management, and privacy violations. This facility has recurring problems across resident rights, medication management, and nutrition services, with issues persisting across multiple surveys from 2023 to 2025. While the facility reports corrections for all deficiencies, the pattern shows ongoing compliance struggles in core care areas that warrant careful consideration during your visit.
Sep 11, 2025Routine12
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Oct 3, 2024Complaint1
Resident Rights Deficiencies
Let each resident or the resident's legal representative access or purchase copies of all the resident's records.
Oct 3, 2024Routine15
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Give residents a notice of rights, rules, services and charges.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nursing and Physician Services Deficiencies
Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Rights Deficiencies
Post a list of names, addresses, and telephone numbers of all pertinent State agencies and advocacy groups and a statement that the resident may file a complaint with the State Survey Agency.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Jun 27, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Feb 27, 2024Complaint2
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Dec 15, 2023Routine12
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Federal Penalties
Fine
Jun 27, 2024
$8,018
Ownership & Operations
Who Operates This Facility
Renaissance Healthcare & Rehabilitation Center
for profit
Chain Affiliation
Nationwide Healthcare Services
7 facilities nationwide
Chain avg rating: 2.4/5 · Rank 2 of 7
Ownership & Management
Owners
Gelley, Leah
Owner
Gelley, Meir
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
66 reviews from families & visitors
Official Website
Visit renaissancehcr.com
Medicare data downloads
Original nursing home datasets
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