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Nursing HomeMedicaid

Renaissance Healthcare & Rehabilitation Center

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

4712 Chester Avenue, West Philadelphia · Philadelphia, PA 19143123 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
3.7/5

based on 66 Google reviews

5
4
3
2
1
Renaissance Healthcare & Rehabilitation Center Nursing Home in Philadelphia, PA — Street View
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What this means for your family

While the facility has received many glowing reviews recently, there is a significant pattern of complaints regarding cleanliness, pests, and poor communication. We strongly recommend visiting the resident living areas—not just the lobby—and asking for a direct contact number for nursing staff to bypass the reported phone system issues.

Google Reviews

Google Reviews

66 reviews on Google
Renaissance Healthcare & Rehabilitation Center receives highly polarized feedback, with many families praising the staff's kindness and professional care, while others report severe neglect and unsanitary conditions. Common criticisms include poor communication, difficulty reaching the facility by phone, and concerns regarding cleanliness, including reports of pests and odors. Families considering this facility should be aware of the stark contrast between the well-maintained lobby and the reported conditions in resident living areas.

Quality Themes

Tap a score for details
Food2.0Staff5.0Clean3.0Activities6.0Meds2.0MemoryN/AComms1.0Value2.0

Strengths

  • Warm, attentive nursing and care staff
  • Professional and helpful administrative team
  • Modernized, clean facility lobby and common areas
  • Effective rehabilitation therapy services

Concerns

  • Unsanitary conditions including pests (roaches/gnats) and urine odors (mentioned by 6 reviewers)
  • Poor communication and unreachable phone system (mentioned by 5 reviewers)
  • Understaffing leading to slow response times for call bells (mentioned by 5 reviewers)
  • Poor quality and cold food service (mentioned by 4 reviewers)
  • Unprofessional or rude staff behavior (mentioned by 6 reviewers)

Rating Trends

Tap a year to see what changed

234'15(1)'17(3)'19(2)'23(3)'25(30)'26(10)

Distribution · 70 analyzed

5
40
4
7
3
0
2
6
1
17

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1With the facility having 123 residents, what specific protocols do you have in place to ensure call bells are answered promptly during shift changes?
  • 2I’ve noticed some concerns regarding facility maintenance; could you walk me through your current housekeeping schedule and how you manage pest control and room hygiene?
  • 3Communication is very important to our family; what is the best way for us to reach the nursing team directly if we have questions about our loved one's daily care?
  • 4We understand that nutrition is a big part of recovery; could you tell us about the current meal service process and how you ensure food is served at the proper temperature?
  • 5Given the recent feedback regarding staffing, how does the team ensure that residents receive consistent, personalized attention throughout the day and night?
  • 6What does a typical day look like for residents in terms of social activities and engagement, and how do you encourage participation?

Personalized based on this facility's data


Key Review Excerpts

The lobby It looks like a nice place, …So, I thought. When I got to the end of the hall and turned the corner the smell of urine was overwhelming. The place looks filthy.

Long-term resident's family · 2024☆☆☆☆

The nurses were professional explaining and implementing his plan of care helping him get back on his 2 feet. Renaissance truly exceeded my expectations

Rehab patient's family · 2025★★★★★

The staff was very kind to my father during his last few months there. The facility was under construction while he was there and the changes looked promising.

Long-term resident's family · 2019★★★★
Source: 66 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.38hrs
51%
Registered nurses for medical care
Total Nursing
3.74hrs
91%
All nurses + aides combined
Staff Turnover
50%
Lower is better (< 30% = good)
RN Turnover
27%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

10

measures

Worse Than Avg

2

measures

Mixed Results

5

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.5%
Better than Avg
Here
0.5%
US
12.1%
PA
8.3%
Philadelphia
12.8%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility8.9%
Better than Avg
Here
8.9%
US
19.5%
PA
19.9%
Philadelphia
15.1%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility84.6%
Mixed vs Avgs
Here
84.6%
US
93.4%
PA
87.1%
Philadelphia
77.6%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility25.5%
Mixed vs Avgs
Here
25.5%
US
19.4%
PA
26.0%
Philadelphia
22.6%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility12.4%
Better than Avg
Here
12.4%
US
15.5%
PA
17.7%
Philadelphia
12.8%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility12.7%
Better than Avg
Here
12.7%
US
14.4%
PA
17.5%
Philadelphia
15.7%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility20.6%
Worse than Avg
Here
20.6%
US
81.8%
PA
69.2%
Philadelphia
53.0%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility25.4%
Worse than Avg
Here
25.4%
US
79.8%
PA
68.7%
Philadelphia
51.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
PA
1.4%
Philadelphia
1.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

9deficiencies
1penalties
Near state avg (10.1)
4 complaint-triggered
$8,018 in fines

Families filed complaints resulting in deficiencies for abuse protection, medication management, and privacy violations. This facility has recurring problems across resident rights, medication management, and nutrition services, with issues persisting across multiple surveys from 2023 to 2025. While the facility reports corrections for all deficiencies, the pattern shows ongoing compliance struggles in core care areas that warrant careful consideration during your visit.

Sep 11, 2025Routine
12
0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0809Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.

0911Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the installation and maintenance of electrical systems.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0685Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Assist a resident in gaining access to vision and hearing services.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0791Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide or obtain dental services for each resident.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Oct 3, 2024Complaint
1
0573Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Let each resident or the resident's legal representative access or purchase copies of all the resident's records.

Oct 3, 2024Routine
15
0623Potential for harm · WidespreadCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0585Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0806Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

0809Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0511Potential for harm · PatternCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0521Potential for harm · PatternCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0572Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents a notice of rights, rules, services and charges.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0710Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0575Minimal · PatternCorrected

Resident Rights Deficiencies

Post a list of names, addresses, and telephone numbers of all pertinent State agencies and advocacy groups and a statement that the resident may file a complaint with the State Survey Agency.

0577Minimal · PatternCorrected

Resident Rights Deficiencies

Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.

Jun 27, 2024Complaint
1
0600Actual harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Feb 27, 2024Complaint
2
0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

Dec 15, 2023Routine
12
0550Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0355Potential for harm · PatternCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0808Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.

0814Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

0881Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

0732Minimal · WidespreadCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

Federal Penalties

Fine

Jun 27, 2024

$8,018

Ownership & Operations

Who Operates This Facility

Owner / Operator

Renaissance Healthcare & Rehabilitation Center

Organization Type

for profit

Chain Affiliation

Chain Name

Nationwide Healthcare Services

Chain Size

7 facilities nationwide

Chain avg rating: 2.4/5 · Rank 2 of 7

Ownership & Management

Owners

Gelley, Leah

Owner

5%

Gelley, Meir

Owner

95%

Key personnel

Nationwide Healthcare ServicesManagerGelley, MeirManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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