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Nursing Home

Rittenhouse Post Acute

Strong Medicare quality ratings; families often praise highly effective and encouraging physical therapy team. Still worth an in-person visit.

Penn Med Rittenhouse Campus 1800 Lombard St 5th FL, West Philadelphia · Philadelphia, PA 1910438 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.6/5

based on 279 Google reviews

5
4
3
2
1
Rittenhouse Post Acute Nursing Home in Philadelphia, PA — Street View
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What this means for your family

The rehabilitation therapy team is a clear strength, with many patients reporting successful recovery and improved mobility. However, families should be highly vigilant regarding medical oversight and communication; we recommend scheduling regular, specific check-ins with the nursing staff and being present during care transitions to ensure safety protocols are followed.

Google Reviews

Google Reviews

279 reviews on Google
Rittenhouse Post Acute (also known as University City Rehabilitation & Healthcare Center) receives a high volume of positive reviews praising its therapy department, cleanliness, and friendly staff. However, there is a recurring pattern of serious complaints regarding medical neglect, poor communication, and unprofessional behavior by specific nursing and administrative staff. Families should be aware that while many report excellent rehabilitation outcomes, there are significant reports of patient safety incidents and dismissive care.

Quality Themes

Tap a score for details
Food7.0Staff6.0Clean9.0Activities8.0Meds3.0MemoryN/AComms3.0ValueN/A

Strengths

  • Highly effective and encouraging physical therapy team
  • Clean and well-maintained facility
  • Welcoming and professional front-desk staff
  • Attentive nursing and aide support for many residents

Concerns

  • Serious patient safety incidents and falls (mentioned by 3 reviewers)
  • Poor communication from medical staff and doctors (mentioned by 3 reviewers)
  • Unprofessional or rude behavior by nursing/administrative staff (mentioned by 5 reviewers)
  • Delayed response times for pain medication and basic hygiene (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

2345.02023(4)4.62024(69)4.62025(87)4.72026(50)

Distribution · 210 analyzed

5
186
4
5
3
2
2
0
1
17

How They Respond to Reviews

7%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1Given the facility's focus on physical therapy, how do you coordinate that care with the nursing team to ensure residents remain safe and stable between sessions?
  • 2With a smaller capacity of 38 residents, how do you ensure that communication between the medical staff and families remains consistent and proactive?
  • 3I noticed that staffing levels are a priority for you; could you walk me through your process for responding to call lights and ensuring timely assistance with pain management and hygiene?
  • 4What specific protocols do you have in place to prevent falls and ensure resident safety during transitions throughout the day?
  • 5I see you occasionally engage with feedback online; how do you use that input to improve the daily experience and care standards for your residents?
  • 6Beyond the physical therapy programs, what does a typical social or daily activity schedule look like to keep residents engaged and comfortable?

Personalized based on this facility's data


Key Review Excerpts

The therapy department is very thorough. They are attentive and encouraging. I would recommend this facility.

Rehab patient · 2025★★★★★

My mother arrived to this facility on 11/15/24 and the communication has been horrible and I'm requesting a meeting before I file an official complaint with the state and transfer.

Long-term resident's family · 2024☆☆☆☆

The facility is not of fancy decor, but I quickly learned that that doesn't matter as much as the quality of care, which was excellent.

Spouse of rehab patient · 2026★★★★★
Source: 279 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.28hrs
OK
Registered nurses for medical care
Total Nursing
5.51hrs
OK
All nurses + aides combined
Staff Turnover
60%
Lower is better (< 30% = good)
RN Turnover
40%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 3 measures

Medicare Rating
5/ 5
Better Than Avg

1

measures

Worse Than Avg

1

measures

Mixed Results

1

measures

Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility31.8%
Worse than Avg
Here
31.8%
US
79.7%
PA
68.7%
Philadelphia
50.5%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility61.4%
Mixed vs Avgs
Here
61.4%
US
81.8%
PA
69.2%
Philadelphia
50.8%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
PA
1.4%
Philadelphia
0.8%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

10deficiencies
Near state avg (10.1)
3 complaint-triggered

Rittenhouse Post Acute has a concerning pattern with 37 deficiencies across recent surveys, including issues that prompted families to file complaints about care planning and medication management. The facility struggles most with care planning, medication management, and dietary services, with care planning problems persisting across multiple surveys from 2023 to 2025. While all deficiencies show correction dates, the recurring nature of core care issues suggests ongoing quality challenges families should carefully consider.

Aug 19, 2025Complaint
2
0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

May 15, 2025Routine
12
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0345Potential for harm · PatternCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0699Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care or services that was trauma informed and/or culturally competent.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0801Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.

0004Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0018Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish procedures for tracking staff and patients during an emergency.

Aug 29, 2024Routine
11
0680Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure the activities program is directed by a qualified professional.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0636Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0868Potential for harm · IsolatedCorrected

Administration Deficiencies

Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

0923Minimal · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

Oct 5, 2023Routine
11
0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0163Potential for harm · PatternCorrected

Construction Deficiencies

Install noncombustible or limited-combustible interior walls.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0521Potential for harm · PatternCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0814Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

0922Potential for harm · IsolatedCorrected

Environmental Deficiencies

Have enough backup water supply for essential areas of the nursing home.

0943Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.

0351Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0362Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.

0100Minimal · WidespreadCorrected

Construction Deficiencies

Meet other general requirements.

Oct 5, 2023Complaint
1
0806Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Rittenhouse Post Acute

Organization Type

for profit

Chain Affiliation

Chain Name

Marquis Health Services

Chain Size

88 facilities nationwide

Chain avg rating: 3.0/5 · Rank 26 of 80

Ownership & Management

Owners

Flagler, Osher

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Levovitz, Tzvi

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Rokowsky, Yitzchok

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Cibc Bank USA5% or Greater Mortgage InterestHarman, DinaManaging Control - Governing BodyMcglone, DarrellManaging Control - Governing BodyPapada, JonathanManaging Control - Governing BodyViroja, YogeshManaging Control - Governing Body
Source: Medicare provider data

Contact

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References & Resources

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