Rittenhouse Post Acute
Strong Medicare quality ratings; families often praise highly effective and encouraging physical therapy team. Still worth an in-person visit.
based on 279 Google reviews

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What this means for your family
The rehabilitation therapy team is a clear strength, with many patients reporting successful recovery and improved mobility. However, families should be highly vigilant regarding medical oversight and communication; we recommend scheduling regular, specific check-ins with the nursing staff and being present during care transitions to ensure safety protocols are followed.
Google Reviews
Google Reviews
279 reviews on Google“Rittenhouse Post Acute (also known as University City Rehabilitation & Healthcare Center) receives a high volume of positive reviews praising its therapy department, cleanliness, and friendly staff. However, there is a recurring pattern of serious complaints regarding medical neglect, poor communication, and unprofessional behavior by specific nursing and administrative staff. Families should be aware that while many report excellent rehabilitation outcomes, there are significant reports of patient safety incidents and dismissive care.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective and encouraging physical therapy team
- Clean and well-maintained facility
- Welcoming and professional front-desk staff
- Attentive nursing and aide support for many residents
Concerns
- Serious patient safety incidents and falls (mentioned by 3 reviewers)
- Poor communication from medical staff and doctors (mentioned by 3 reviewers)
- Unprofessional or rude behavior by nursing/administrative staff (mentioned by 5 reviewers)
- Delayed response times for pain medication and basic hygiene (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 210 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the facility's focus on physical therapy, how do you coordinate that care with the nursing team to ensure residents remain safe and stable between sessions?
- 2With a smaller capacity of 38 residents, how do you ensure that communication between the medical staff and families remains consistent and proactive?
- 3I noticed that staffing levels are a priority for you; could you walk me through your process for responding to call lights and ensuring timely assistance with pain management and hygiene?
- 4What specific protocols do you have in place to prevent falls and ensure resident safety during transitions throughout the day?
- 5I see you occasionally engage with feedback online; how do you use that input to improve the daily experience and care standards for your residents?
- 6Beyond the physical therapy programs, what does a typical social or daily activity schedule look like to keep residents engaged and comfortable?
Personalized based on this facility's data
Key Review Excerpts
“The therapy department is very thorough. They are attentive and encouraging. I would recommend this facility.”
“My mother arrived to this facility on 11/15/24 and the communication has been horrible and I'm requesting a meeting before I file an official complaint with the state and transfer.”
“The facility is not of fancy decor, but I quickly learned that that doesn't matter as much as the quality of care, which was excellent.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 3 measures
1
measures
1
measures
1
measures
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Rittenhouse Post Acute has a concerning pattern with 37 deficiencies across recent surveys, including issues that prompted families to file complaints about care planning and medication management. The facility struggles most with care planning, medication management, and dietary services, with care planning problems persisting across multiple surveys from 2023 to 2025. While all deficiencies show correction dates, the recurring nature of core care issues suggests ongoing quality challenges families should carefully consider.
Aug 19, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
May 15, 2025Routine12
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Establish procedures for tracking staff and patients during an emergency.
Aug 29, 2024Routine11
Quality of Life and Care Deficiencies
Ensure the activities program is directed by a qualified professional.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Oct 5, 2023Routine11
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Construction Deficiencies
Install noncombustible or limited-combustible interior walls.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Environmental Deficiencies
Have enough backup water supply for essential areas of the nursing home.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Construction Deficiencies
Meet other general requirements.
Oct 5, 2023Complaint1
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Ownership & Operations
Who Operates This Facility
Rittenhouse Post Acute
for profit
Chain Affiliation
Marquis Health Services
88 facilities nationwide
Chain avg rating: 3.0/5 · Rank 26 of 80
Ownership & Management
Owners
Flagler, Osher
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Levovitz, Tzvi
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Rokowsky, Yitzchok
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
279 reviews from families & visitors
Official Website
Visit universitycityrehabhc.com
Medicare data downloads
Original nursing home datasets
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