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Nursing Home · Detroit, MI
22355 W Eight Mile Rd, Berg-Lahser · Detroit, MI 48219
Map location from our source data
Medicare overall rating
5 / 5 stars
Inspection records →About this listing
Catalog updated Sep 1, 2026. Current services and availability are unconfirmed.
Monthly cost
Ask for the full monthly cost, including care fees and one-time charges.
Availability
We don't have live openings. Ask about current availability, waiting lists, and move-in timing.
Reported capacity: 102 beds. This is not the number of openings.
Contact information →Care & support
Provides nursing care and help with daily activities. Some offer short-term rehabilitation.
This describes the care category. Confirm support for your family member's needs.
Understand care types →Payment options
Participation is reported in our source data. Confirm eligibility, covered services, and any private-pay costs.
Medicare participation does not mean all stays or services are covered.
Ask about these reported findings and check the latest official record.
Your next step
You don't need to know everything. Start with these questions.
West Oaks Senior Care & Rehab Center has a strong overall Medicare rating. Medicare reports an average of 0.40 registered-nurse hours per resident per day. Ask how coverage varies across shifts. Public Google reviews average 3.6 out of 5. Read both positive and critical feedback, and ask how concerns are handled. Review the component ratings and current source records before deciding.
West Oaks Senior Care & Rehab Center receives highly polarized feedback, with recent reviews highlighting significant improvements in cleanliness and staff attentiveness under current management. However, long-standing concerns regarding chronic understaffing, slow response times, and inconsistent quality of care persist, particularly during night and weekend shifts. Families should be aware that while many praise the facility's recent efforts, others report serious lapses in basic hygiene and medical oversight.
AI summaries of public opinions. These describe review sentiment, not verified care quality.
While some staff are described as 'bright and bubbly,' others are frequently cited as rude, lazy, or unprofessional.
Families report difficulty getting callbacks from social workers and management regarding discharge and care concerns.
Recent reviews praise the shining floors and clean environment, but older and some recent reports mention bugs and dirty rooms.
Reviews are split between praise for the culinary team's effort and complaints about unpalatable, low-quality food.
Multiple reviewers specifically mention enjoying bingo and holiday parties.
Families have reported significant errors regarding medication administration and failure to follow diabetic care protocols.
Scores range from 0 (negative) to 10 (positive). They are model interpretations of reviews and are not clinical, safety, or inspection ratings. Unmentioned topics are omitted.
Strengths
Concerns
Rating Trends
Tap a year to see what changed
Distribution · 100 analyzed
This facility actively engages with reviewer feedback.
Key Review Excerpts
“The building is clean and the staff go over and beyond providing nurturing quality care. Bring your folks to West Oaks you will be glad you did!”
“My mother’s bed is changed daily. Mom really enjoys the weekly bingo game. There are activities everyday. The social workers are always available to speak with and the physical therapists are wonderful.”
“She had surgery and their for rehab she was only at this place for 2.5 days and I had her d/c. She went to the bathroom along without assistance, calling me at 3am in the morning because she had to go to the restroom and he called button was on for over 1-hour while she waited”
Reported nursing hours are daily averages per resident. They do not describe a specific shift or guarantee one-to-one care.
Per resident, per day
Nurses and aides combined
Reported by Medicare
Registered nurses
Ask during your visit: Who will help my family member during the day and overnight? How do you plan staffing when residents need more support?
EveryPlace uses reference points of 0.75 registered-nurse hours and 4.1 total nursing hours per resident per day. These are comparison targets, not current federal minimum requirements or a determination that a facility meets a resident's needs.
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
2
measures
5
measures
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Families have filed 8 complaint reports triggering federal inspections, with recurring issues in resident safety and accident prevention appearing across multiple surveys from 2024-2025. The facility shows patterns of deficiencies in fire safety systems, infection control, and nursing oversight, though most violations have been corrected when identified. Consider visiting to assess current conditions given the ongoing safety concerns raised by families.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Construction Deficiencies
Meet other general requirements.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Nursing and Physician Services Deficiencies
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
West Oaks Senior Care & Rehab Center
for profit
Nexcare Health Systems
20 facilities nationwide
Chain avg rating: 3.6/5 · Rank 1 of 20 (Highest rating)
Owners
Nexcare Holdings, LLC
Owner · Organization
Key personnel
Contact the provider directly when you feel ready. Have your questions handy and ask for answers in writing.
Confirm current status with MI Dept. of Licensing & Regulatory Affairs. A direct record link is not available in this catalog.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
96 reviews from families & visitors
Official Website
Visit westoaksscr.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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