West Oaks Senior Care & Rehab Center
Strong Medicare quality ratings; families often praise clean, well-maintained facility environment. Still worth an in-person visit.
based on 94 Google reviews
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What this means for your family
While recent management efforts have improved the facility's cleanliness and atmosphere, the facility still struggles with inconsistent staffing levels. When touring, we strongly recommend asking for the specific nurse-to-patient ratio on night and weekend shifts and observing how quickly call lights are answered.
Google Reviews
Google Reviews
94 reviews on Google“West Oaks Senior Care & Rehab Center receives highly polarized feedback, with recent reviews highlighting significant improvements in cleanliness and staff attentiveness under current management. However, long-standing concerns regarding chronic understaffing, slow response times, and inconsistent quality of care persist, particularly during night and weekend shifts. Families should be aware that while many praise the facility's recent efforts, others report serious lapses in basic hygiene and medical oversight.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility environment
- Attentive and professional administrative leadership
- Effective physical therapy and rehabilitation services
- Engaging activities and social events
Concerns
- Chronic understaffing leading to slow response times (mentioned by 6 reviewers)
- Inconsistent hygiene and cleanliness in patient rooms (mentioned by 5 reviewers)
- Rude or unprofessional staff behavior (mentioned by 5 reviewers)
- Medication management and documentation errors (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 98 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We are so impressed by the 5-star health inspection rating; how do you maintain such high clinical standards for your residents?
- 2It is wonderful to see how much the leadership team engages with the community; how does the administration stay involved in the day-to-day care of the residents?
- 3What specific steps are being taken to ensure consistent room cleanliness and hygiene for every resident?
- 4How does the nursing team manage medication administration and documentation to ensure everything is perfectly accurate?
- 5Can you tell us more about the types of social events and engaging activities available to help residents stay active and connected?
- 6In the event of a medical emergency or a change in health status during the night, what is the protocol for notifying the family and providing immediate care?
Personalized based on this facility's data
Key Review Excerpts
“The building is clean and the staff go over and beyond providing nurturing quality care. Bring your folks to West Oaks you will be glad you did!”
“My mother’s bed is changed daily. Mom really enjoys the weekly bingo game. There are activities everyday. The social workers are always available to speak with and the physical therapists are wonderful.”
“She had surgery and their for rehab she was only at this place for 2.5 days and I had her d/c. She went to the bathroom along without assistance, calling me at 3am in the morning because she had to go to the restroom and he called button was on for over 1-hour while she waited”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
2
measures
5
measures
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed 8 complaint reports triggering federal inspections, with recurring issues in resident safety and accident prevention appearing across multiple surveys from 2024-2025. The facility shows patterns of deficiencies in fire safety systems, infection control, and nursing oversight, though most violations have been corrected when identified. Consider visiting to assess current conditions given the ongoing safety concerns raised by families.
Dec 16, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jul 15, 2025Complaint1
Construction Deficiencies
Meet other general requirements.
Jun 25, 2025Routine6
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Nursing and Physician Services Deficiencies
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 8, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Dec 5, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 27, 2024Routine11
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Ownership & Operations
Who Operates This Facility
West Oaks Senior Care & Rehab Center
for profit
Chain Affiliation
Nexcare Health Systems
20 facilities nationwide
Chain avg rating: 3.6/5 · Rank 2 of 20 (Best)
Ownership & Management
Owners
Nexcare Holdings, LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
94 reviews from families & visitors
Official Website
Visit westoaksscr.com
Medicare data downloads
Original nursing home datasets
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