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Strong Medicare quality ratings; public reviewers often praise clean, well-maintained facility environment. Still worth an in-person visit.
based on 96 Google reviews
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No Medicare penalties on record · 3 findings in latest survey
West Oaks Senior Care & Rehab Center has a strong overall Medicare rating. Public reviewers frequently mention: clean, well-maintained facility environment and attentive and professional administrative leadership. Review the component ratings and current source records before deciding.
West Oaks Senior Care & Rehab Center receives highly polarized feedback, with recent reviews highlighting significant improvements in cleanliness and staff attentiveness under current management. However, long-standing concerns regarding chronic understaffing, slow response times, and inconsistent quality of care persist, particularly during night and weekend shifts. Families should be aware that while many praise the facility's recent efforts, others report serious lapses in basic hygiene and medical oversight.
Quality Themes
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Concerns
Rating Trends
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Distribution · 100 analyzed
This facility actively engages with reviewer feedback.
Personalized based on this facility's data
Key Review Excerpts
“The building is clean and the staff go over and beyond providing nurturing quality care. Bring your folks to West Oaks you will be glad you did!”
“My mother’s bed is changed daily. Mom really enjoys the weekly bingo game. There are activities everyday. The social workers are always available to speak with and the physical therapists are wonderful.”
“She had surgery and their for rehab she was only at this place for 2.5 days and I had her d/c. She went to the bathroom along without assistance, calling me at 3am in the morning because she had to go to the restroom and he called button was on for over 1-hour while she waited”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
2
measures
5
measures
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Families have filed 8 complaint reports triggering federal inspections, with recurring issues in resident safety and accident prevention appearing across multiple surveys from 2024-2025. The facility shows patterns of deficiencies in fire safety systems, infection control, and nursing oversight, though most violations have been corrected when identified. Consider visiting to assess current conditions given the ongoing safety concerns raised by families.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Construction Deficiencies
Meet other general requirements.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Nursing and Physician Services Deficiencies
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
West Oaks Senior Care & Rehab Center
for profit
Nexcare Health Systems
20 facilities nationwide
Chain avg rating: 3.6/5 · Rank 1 of 20 (Highest rating)
Owners
Nexcare Holdings, LLC
Owner · Organization
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
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Google Reviews
96 reviews from families & visitors
Official Website
Visit westoaksscr.com
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Original nursing home datasets
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