The Villa at Great Lakes Crossing
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 293 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low staffing rating (1/5 stars)
- High staff turnover (50%)
- High RN turnover (91%)
Above average in MI · Critically understaffed (RN) · Chain outperformer · No penalties on record
What this means for your family
The Villa at Great Lakes Crossing is frequently praised for its friendly staff and clean environment, making it a strong candidate for short-term rehab. However, families should be aware of reports regarding inconsistent care and communication. We strongly recommend visiting during off-hours or weekends to observe staffing levels and asking specific questions about how the facility handles dietary needs and discharge planning.
Google Reviews
Google Reviews
293 reviews on Google“The Villa at Great Lakes Crossing receives consistent praise for its friendly, professional staff and clean, welcoming environment. However, some families have raised serious concerns regarding inconsistent care, understaffing, and poor communication, particularly during night shifts or when addressing specific patient needs.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and professional staff
- Clean and well-maintained facility
- Effective physical therapy services
- Welcoming and organized atmosphere
Concerns
- Inconsistent staffing and slow response times (mentioned by 5 reviewers)
- Poor food quality and errors in meal service (mentioned by 3 reviewers)
- Unprofessional or rude administrative/nursing staff (mentioned by 4 reviewers)
- Facility cleanliness issues (odors, cigarette butts, maintenance) (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 225 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed you have a very high response rate to online feedback; how do you use that input to improve the daily experience for residents?
- 2With the current staffing levels, what specific protocols do you have in place to ensure that residents receive timely assistance when they press their call buttons?
- 3We’ve heard great things about your physical therapy program, but could you walk us through how you manage meal service and dietary preferences to ensure residents are getting the nutrition they need?
- 4What steps is the facility taking to address recent concerns regarding general building maintenance and keeping common areas fresh and clean?
- 5How do you handle communication with families if there is a change in a resident's medical condition or an urgent health situation?
- 6Could you describe the variety of social activities available, and how you encourage residents to participate in daily life here?
Personalized based on this facility's data
Key Review Excerpts
“The staff ( l mean all of them) were truly a blessing in my life when I needed them Words almost can’t express the peace and joy that radiated from everyone I encountered during my stay of rehabilitation”
“My mom was in rehab for about 2.5 weeks. The pl was dark and not to the standard you would want your loved ones at. Many of the nurses and the CNA acted like they were doing you a favor by doing their jobs.”
“My family member looked well taken care of and the place was clean, and everyone that was working. There was very polite and helpful..”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
1
measures
7
measures
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints leading to deficiencies, including recent issues with accident prevention and abuse reporting that recur across surveys. The facility shows persistent problems with accident hazards and safety supervision, care planning, and resident assessments, with the same safety violations appearing in 2023, 2024, and 2025. While all deficiencies show correction dates, the recurring pattern of safety and care planning issues suggests ongoing operational challenges families should carefully evaluate.
Feb 20, 2026Routine8
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Keep all essential equipment working safely.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Jan 14, 2025Routine7
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Dec 11, 2024Complaint3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Aug 14, 2024Complaint1
Administration Deficiencies
Provide or obtain x-rays/tests when ordered and promptly tell the ordering practitioner of the results.
Jun 18, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Mar 28, 2024Routine10
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
The Villa at Great Lakes Crossing
for profit
Chain Affiliation
Villa Healthcare
18 facilities nationwide
Chain avg rating: 2.6/5 · Rank 4 of 18
Ownership & Management
Owners
Omnia Opco Holdings LLC
Owner · Organization
Berger, Menachem
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Israel, Benjamin
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Kroll, Gabriel
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Nagel, Steven
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Stern, Todd
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
293 reviews from families & visitors
Official Website
Visit villaatgreatlakescrossing.com
Medicare data downloads
Original nursing home datasets
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