West Janisch Health Care Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 55 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (14 vs median 8.0)
- High staff turnover (68%)
- High RN turnover (78%)
Bottom 25% in Texas · Below recommended RN staffing · Above average staffing · Worst in HEALTH SERVICES MANAGEMENT chain · $7,443 in fines · Abuse citation
What this means for your family
This facility offers a highly regarded therapy program and several standout caregivers who treat residents like family. However, you must be extremely vigilant regarding hygiene, wound care, and food quality, as multiple families have reported serious lapses in these areas.
Google Reviews
Google Reviews
55 reviews on Google“Families considering West Janisch Health Care Center will find a polarized landscape of experiences. While many reviewers praise the compassionate nursing staff, the physical therapy programs, and a welcoming, home-like atmosphere, there are serious, recurring allegations regarding neglect, hygiene issues, and poor food quality. Prospective residents should weigh the high praise for specific caregivers against documented concerns regarding medical oversight and staff responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Effective and kind physical therapy team
- Welcoming, home-like atmosphere
- Engaging resident activities and community programs
Concerns
- Inadequate food quality and temperature (mentioned by 3 reviewers)
- Neglect regarding hygiene and wound care (mentioned by 3 reviewers)
- Unprofessional or rude staff behavior (mentioned by 3 reviewers)
- Issues with facility cleanliness and pests (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 58 analyzed
How They Respond to Reviews
The owner provides highly personalized responses to positive reviews, often mentioning specific staff members and the facility's nonprofit mission. For negative reviews, the response shifts to a professional, serious tone that attempts to address concerns or provide direct contact information for resolution.
Questions for Your Tour
- 1It’s wonderful to see how much the management engages with the community through review responses; how does that feedback loop help improve the daily care for residents?
- 2We want to ensure our loved one stays comfortable and well-nourished; could you tell us more about the meal service, specifically how you ensure food is served at the right temperature and variety?
- 3What specific protocols are in place to ensure the facility remains impeccably clean and that hygiene standards are strictly maintained for every resident?
- 4We’ve heard great things about the physical therapy team here; how do you coordinate therapy sessions with the nursing staff to ensure a smooth recovery process?
- 5In the event of a medical emergency or a sudden change in health during the night, what is the immediate procedure for notifying the family and providing care?
- 6What kind of engaging community programs or daily activities are available to help residents stay social and active within the facility?
Personalized based on this facility's data
Key Review Excerpts
“The care team is very hands and has great communication. Give this place a try you won’t be disappointed.”
“My mom really loves all of the nurses in the facility . She speaks highly on everyone every visit the staff treats us amazing . I also love the activities that are done to keep them busy”
“They cannot do their job. There would always be a lady screaming for help but no nurse goes to check up on them.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
7
measures
3
measures
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
West Janisch Health Care Center has significant concerns with families filing multiple complaints about resident abuse/neglect and inadequate care treatment over several years. The facility struggles repeatedly with medication management, care planning, and safety protocols, with similar issues persisting across surveys from 2023 to 2025. While the facility corrects deficiencies when cited, the recurring pattern of complaints suggests ongoing care quality problems that families should carefully consider.
Oct 7, 2025Complaint6
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Oct 7, 2025Routine13
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Provide timely, approved x-ray services, or have an agreement with an approved provider to obtain them.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Sep 12, 2024Routine3
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nov 2, 2023Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Aug 10, 2023Routine4
Smoke Deficiencies
Properly install and monitor supervisory attachments on automatic sprinkler systems.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Aug 2, 2023Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Federal Penalties
Payment Denial
Oct 7, 2025
1-day denial
Fine
Aug 2, 2023
$7,443
Payment Denial
Aug 2, 2023
1-day denial
Ownership & Operations
Who Operates This Facility
Winniestowell Hospital District
for profit
HSMTXJANISCHHOUSTON LLC
KRISTY FONTENETTE
Chain Affiliation
Health Services Management
16 facilities nationwide
Chain avg rating: 3.2/5 · Rank 9 of 10 (Worst)
Ownership & Management
Owners
Baxter, Kevin
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Jackson, Brian
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
55 reviews from families & visitors
Official Website
Visit westjanischhealthcarecenter.com
Medicare data downloads
Original nursing home datasets
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