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Nursing HomeMedicaid Investigative

West Janisch Health Care Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

617 Janisch Road, Independence Heights · Houston, TX 77018116 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.8/5

based on 55 Google reviews

5
4
3
2
1
West Janisch Health Care Center Nursing Home in Houston, TX — Street View
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8/ 10
critical Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Abuse citation on record
  • Low overall rating (1/5 stars)
  • Low staffing rating (2/5 stars)
  • Above-median deficiencies (14 vs median 8.0)
  • High staff turnover (68%)
  • High RN turnover (78%)

Bottom 25% in Texas · Below recommended RN staffing · Above average staffing · Worst in HEALTH SERVICES MANAGEMENT chain · $7,443 in fines · Abuse citation

Source: Medicare data

What this means for your family

This facility offers a highly regarded therapy program and several standout caregivers who treat residents like family. However, you must be extremely vigilant regarding hygiene, wound care, and food quality, as multiple families have reported serious lapses in these areas.

Google Reviews

Google Reviews

55 reviews on Google
Families considering West Janisch Health Care Center will find a polarized landscape of experiences. While many reviewers praise the compassionate nursing staff, the physical therapy programs, and a welcoming, home-like atmosphere, there are serious, recurring allegations regarding neglect, hygiene issues, and poor food quality. Prospective residents should weigh the high praise for specific caregivers against documented concerns regarding medical oversight and staff responsiveness.

Quality Themes

Tap a score for details
Food2.0Staff6.0Clean4.0Activities9.0MedsN/AMemoryN/AComms5.0ValueN/A

Strengths

  • Compassionate and attentive nursing staff
  • Effective and kind physical therapy team
  • Welcoming, home-like atmosphere
  • Engaging resident activities and community programs

Concerns

  • Inadequate food quality and temperature (mentioned by 3 reviewers)
  • Neglect regarding hygiene and wound care (mentioned by 3 reviewers)
  • Unprofessional or rude staff behavior (mentioned by 3 reviewers)
  • Issues with facility cleanliness and pests (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'14(1)'17(1)'19(5)'21(5)'23(3)'25(14)'26(7)

Distribution · 58 analyzed

5
37
4
3
3
1
2
1
1
16

How They Respond to Reviews

83%response rate
Good

The owner provides highly personalized responses to positive reviews, often mentioning specific staff members and the facility's nonprofit mission. For negative reviews, the response shifts to a professional, serious tone that attempts to address concerns or provide direct contact information for resolution.

Questions for Your Tour

  • 1It’s wonderful to see how much the management engages with the community through review responses; how does that feedback loop help improve the daily care for residents?
  • 2We want to ensure our loved one stays comfortable and well-nourished; could you tell us more about the meal service, specifically how you ensure food is served at the right temperature and variety?
  • 3What specific protocols are in place to ensure the facility remains impeccably clean and that hygiene standards are strictly maintained for every resident?
  • 4We’ve heard great things about the physical therapy team here; how do you coordinate therapy sessions with the nursing staff to ensure a smooth recovery process?
  • 5In the event of a medical emergency or a sudden change in health during the night, what is the immediate procedure for notifying the family and providing care?
  • 6What kind of engaging community programs or daily activities are available to help residents stay social and active within the facility?

Personalized based on this facility's data


Key Review Excerpts

The care team is very hands and has great communication. Give this place a try you won’t be disappointed.

Rehab patient's family · 2025★★★★★

My mom really loves all of the nurses in the facility . She speaks highly on everyone every visit the staff treats us amazing . I also love the activities that are done to keep them busy

Long-term resident's family · 2024★★★★★

They cannot do their job. There would always be a lady screaming for help but no nurse goes to check up on them.

Visitor · 2025☆☆☆☆
Source: 55 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.54hrs
72%
Registered nurses for medical care
Total Nursing
3.78hrs
92%
All nurses + aides combined
Staff Turnover
70%
Lower is better (< 30% = good)
RN Turnover
63%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

7

measures

Worse Than Avg

7

measures

Mixed Results

3

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility26.7%
Worse than Avg
Here
26.7%
US
15.3%
TX
14.9%
Harris
12.3%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility82.7%
Worse than Avg
Here
82.7%
US
93.4%
TX
96.9%
Harris
96.0%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
TX
2.5%
Harris
0.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility24.0%
Worse than Avg
Here
24.0%
US
14.4%
TX
16.1%
Harris
12.2%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility11.4%
Better than Avg
Here
11.4%
US
19.5%
TX
18.4%
Harris
14.0%
🩹

Residents with pressure sores (bedsores)

↓ Lower is better
This Facility10.3%
Worse than Avg
Here
10.3%
US
4.9%
TX
4.0%
Harris
6.0%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility64.5%
Worse than Avg
Here
64.5%
US
81.8%
TX
89.2%
Harris
87.0%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility67.8%
Worse than Avg
Here
67.8%
US
79.7%
TX
88.0%
Harris
86.7%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.3%
Better than Avg
Here
0.3%
US
1.6%
TX
1.5%
Harris
1.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

14deficiencies
3penalties
Well above state avg (9.1)
9 complaint-triggered
$7,443 in fines

West Janisch Health Care Center has significant concerns with families filing multiple complaints about resident abuse/neglect and inadequate care treatment over several years. The facility struggles repeatedly with medication management, care planning, and safety protocols, with similar issues persisting across surveys from 2023 to 2025. While the facility corrects deficiencies when cited, the recurring pattern of complaints suggests ongoing care quality problems that families should carefully consider.

Oct 7, 2025Complaint
6
0600Immediate jeopardy · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0684Immediate jeopardy · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0803Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Oct 7, 2025Routine
13
0211Immediate jeopardy · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0711Immediate jeopardy · PatternCorrected

Miscellaneous Deficiencies

Provide a written emergency evacuation plan.

0694Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide for the safe, appropriate administration of IV fluids for a resident when needed.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0726Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0776Potential for harm · IsolatedCorrected

Administration Deficiencies

Provide timely, approved x-ray services, or have an agreement with an approved provider to obtain them.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0355Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0732Minimal · WidespreadCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

Sep 12, 2024Routine
3
0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Nov 2, 2023Complaint
1
0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Aug 10, 2023Routine
4
0352Potential for harm · WidespreadCorrected

Smoke Deficiencies

Properly install and monitor supervisory attachments on automatic sprinkler systems.

0759Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

Aug 2, 2023Complaint
2
0684Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Federal Penalties

Payment Denial

Oct 7, 2025

1-day denial

Fine

Aug 2, 2023

$7,443

Payment Denial

Aug 2, 2023

1-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

Winniestowell Hospital District

Organization Type

for profit

Management Company

HSMTXJANISCHHOUSTON LLC

Administrator

KRISTY FONTENETTE

Chain Affiliation

Chain Name

Health Services Management

Chain Size

16 facilities nationwide

Chain avg rating: 3.2/5 · Rank 9 of 10 (Worst)

Ownership & Management

Owners

Baxter, Kevin

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Jackson, Brian

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Health Services Management, INC.5% or Greater Mortgage InterestJanisch-Houston Realty, LLC5% or Greater Mortgage InterestMurrell, EdwardOfficer / DirectorHsmtx/janisch-Houston, LLCManagerBavare, ArushaManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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