Brookdale the Heights
Families consistently rate this highly — reviewers highlight compassionate and attentive memory care staff. Schedule a visit to confirm the fit.
based on 43 Google reviews
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What this means for your family
This facility is highly regarded for its compassionate memory care and its ability to handle emergencies with grace. However, families should be vigilant regarding communication and responsiveness, as recent reports suggest a decline in staff-to-family updates and timely assistance.
Google Reviews
Google Reviews
43 reviews on Google“Families often praise the facility for its compassionate, family-like care, particularly within the memory care unit and during crisis situations like hurricanes. However, recent reviews indicate significant concerns regarding declining care standards, specifically regarding communication lapses and inconsistent responsiveness to call lights.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive memory care staff
- Beautiful and well-maintained facility
- Strong crisis preparedness and resilience
- Homey atmosphere with pleasant outdoor spaces
Concerns
- Lapses in communication between staff and families (mentioned by 2 reviewers)
- Unresponsive call lights/assistance requests (mentioned by 2 reviewers)
- Issues with cleanliness and maintenance (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 67 analyzed
How They Respond to Reviews
The owner uses highly templated, repetitive responses that follow a rigid structure. While they acknowledge the reviewer by name, the content relies on standardized corporate language and redirects issues to a central phone number or management team.
Questions for Your Tour
- 1We love how much the staff is praised for being so compassionate; how do you ensure that level of attentive care is maintained during shift changes?
- 2With the beautiful outdoor spaces you have here, what kind of daily activities or nature-based programs do the residents participate in?
- 3How does the team handle communication with families to ensure we are always kept in the loop regarding our loved one's well-being?
- 4What specific protocols are in place for crisis preparedness and managing medical emergencies after hours?
- 5How does the housekeeping and maintenance team manage the daily upkeep of the resident rooms and common areas?
- 6How do you ensure that call lights and requests for assistance are responded to promptly, especially during the busier parts of the day?
Personalized based on this facility's data
Key Review Excerpts
“Her care has been, and is, loving and attentive. Shunte’ Kindle and staff in memory care treat Jennifer as as if she is family, attending to her very specific disabilities as well as her delicate emotional health.”
“Huge shout out to the entire staff at Brookdale The Heights for taking such incredible care of our loved ones throughout hurricane Beryl and its aftermath. I’m grateful for the preparedness, planning, and forethought.”
“We are very happy with the care our Dad is receiving at Brookdale the Heights and appreciate everyone there. It is very convenient to my house, and I love to be able to participate in the fun activities they have for the residents.”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
Brookdale The Heights has no current enforcement actions on record. Previous inspections from August 2019 identified issues regarding fire drill documentation, sprinkler system maintenance, and building repairs, all of which were noted as corrected by September 2019.
Aug 20, 2019Routine
Life Safety Code (3 violations)
The facility failed to ensure fire drills were conducted and documented to be in compliance with licensing standards for assisted living facilities.
The facility failed to ensure the required sprinkler system was inspected, tested, and maintained in compliance with NFPA 25.
The facility failed to ensure the building was kept in good repair.
Ownership & Operations
Who Operates This Facility
Arc Lp Holdings, LLC
for profit
STEFFANY KLUTTZ
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
43 reviews from families & visitors
Official Website
Visit brookdale.com
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
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