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Public Google reviewers rate this highly and often mention compassionate and attentive memory care staff. Schedule a visit to confirm the fit.
based on 43 Google reviews
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Public Google reviewers rate Brookdale the Heights highly. Reviewers highlight: compassionate and attentive memory care staff, beautiful and well-maintained facility. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Families often praise the facility for its loving, attentive staff and its ability to provide a home-like atmosphere, particularly within the memory care wing. However, recent reviews indicate significant concerns regarding declining care quality, specifically regarding communication gaps and responsiveness to medical needs.
Quality Themes
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Concerns
Rating Trends
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Distribution · 73 analyzed
The owner uses highly templated, formulaic responses that rely on standard corporate language. While they acknowledge the reviewer by name, they rarely address the specific details of the complaint, instead redirecting all issues to a central phone number or corporate management.
Personalized based on this facility's data
Key Review Excerpts
“Her care has been, and is, loving and attentive. Shunte’ Kindle and staff in memory care treat Jennifer as if she is family, attending to her very specific disabilities as well as her delicate emotional health.”
“We’ve been here about 8 months now and seen the care go downhill over time. The facts are you pay to have your family member cared for and that is not happening when it comes to bathing, communication, and treatments.”
“Huge shout out to the entire staff at Brookdale The Heights for taking such incredible care of our loved ones throughout hurricane Beryl and its aftermath. I’m grateful for the preparedness, planning, and forethought.”
Source: Texas Health & Human Services Commission
Key Findings
Brookdale The Heights has had previous inspections resulting in violations related to Life Safety Codes, such as fire drill documentation and sprinkler maintenance, as well as health code concerns regarding pest control. No recent enforcement actions were found in the provided report.
Health Code (2 violations)
The facility failed to have an ongoing and effective pest control program and to provide insect screens on operable windows.
The facility failed to have an ongoing and effective pest control program and to provide insect screens on operable windows.
Life Safety Code (7 violations)
The facility failed to ensure the required sprinkler system was inspected, tested, and maintained in compliance with NFPA 25.
The facility failed to ensure that no open flame heating device was permitted; and/or that all fuel burning heating devices were vented; and/or that working fireplaces were safe and enclosed.
The facility failed to ensure an annual inspection was conducted by the local fire marshal.
The facility failed to ensure the building was kept in good repair.
The facility failed to maintain the building free of accumulations of dirt, rubbish, dust, and hazards.
The facility failed to ensure fire drills were conducted and documented to be in compliance with licensing standards for assisted living facilities.
The facility failed to ensure the building and structure complied with other applicable chapters of the Life Safety Code, NFPA 101.
Arc Pinegate L P
for profit
BETSY WILKING
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Google Reviews
43 reviews from families & visitors
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TX HHSC — View Official Record
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EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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