Brookdale the Heights
Families consistently rate this highly — reviewers highlight compassionate and attentive memory care staff. Schedule a visit to confirm the fit.
based on 43 Google reviews
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What this means for your family
This facility offers a beautiful environment and a highly regarded memory care team that treats residents like family. However, you should closely monitor the quality of daily care and communication, as recent family members have reported a decline in responsiveness and hygiene standards.
Google Reviews
Google Reviews
43 reviews on Google“Families often praise the facility for its loving, attentive staff and its ability to provide a home-like atmosphere, particularly within the memory care wing. However, recent reviews indicate significant concerns regarding declining care quality, specifically regarding communication gaps and responsiveness to medical needs.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive memory care staff
- Beautiful and well-maintained facility
- Homey atmosphere with pleasant outdoor spaces
- Professional and engaging management
Concerns
- Declining quality of care and hygiene (mentioned by 2 reviewers)
- Poor communication between staff and families (mentioned by 2 reviewers)
- Slow response to call lights/assistance requests
Rating Trends
Tap a year to see what changed
Distribution · 73 analyzed
How They Respond to Reviews
The owner uses highly templated, formulaic responses that rely on standard corporate language. While they acknowledge the reviewer by name, they rarely address the specific details of the complaint, instead redirecting all issues to a central phone number or corporate management.
Questions for Your Tour
- 1It is so wonderful to see how beautiful and well-maintained the grounds and outdoor spaces are; how often do residents get to enjoy time in these areas?
- 2We noticed the management team is very engaged with the community; what is the best way for our family to stay in regular contact with the staff regarding daily updates?
- 3What specific protocols are in place to ensure that call lights and requests for assistance are responded to promptly, especially during the night shifts?
- 4How does the housekeeping and cleaning schedule work to ensure the resident rooms and common areas stay consistently fresh and tidy?
- 5Could you tell us more about the daily activities and social programs available to help residents stay engaged with one another?
- 6In the event of a medical emergency or a sudden change in health, what is the immediate process for notifying the family and coordinating care?
Personalized based on this facility's data
Key Review Excerpts
“Her care has been, and is, loving and attentive. Shunte’ Kindle and staff in memory care treat Jennifer as if she is family, attending to her very specific disabilities as well as her delicate emotional health.”
“We’ve been here about 8 months now and seen the care go downhill over time. The facts are you pay to have your family member cared for and that is not happening when it comes to bathing, communication, and treatments.”
“Huge shout out to the entire staff at Brookdale The Heights for taking such incredible care of our loved ones throughout hurricane Beryl and its aftermath. I’m grateful for the preparedness, planning, and forethought.”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
Brookdale The Heights has had previous inspections resulting in violations related to Life Safety Codes, such as fire drill documentation and sprinkler maintenance, as well as health code concerns regarding pest control. No recent enforcement actions were found in the provided report.
Jul 26, 2022Routine
Health Code (2 violations)
The facility failed to have an ongoing and effective pest control program and to provide insect screens on operable windows.
The facility failed to have an ongoing and effective pest control program and to provide insect screens on operable windows.
Feb 13, 2020Routine
Life Safety Code (7 violations)
The facility failed to ensure the building and structure complied with other applicable chapters of the Life Safety Code, NFPA 101.
The facility failed to ensure the required sprinkler system was inspected, tested, and maintained in compliance with NFPA 25.
The facility failed to ensure fire drills were conducted and documented to be in compliance with licensing standards for assisted living facilities.
The facility failed to ensure an annual inspection was conducted by the local fire marshal.
The facility failed to maintain the building free of accumulations of dirt, rubbish, dust, and hazards.
The facility failed to ensure that no open flame heating device was permitted; and/or that all fuel burning heating devices were vented; and/or that working fireplaces were safe and enclosed.
The facility failed to ensure the building was kept in good repair.
Ownership & Operations
Who Operates This Facility
Arc Pinegate L P
for profit
BETSY WILKING
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
43 reviews from families & visitors
Official Website
Visit brookdale.com
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
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