Highland Park Rehabilitation & Nursing Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 83 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- High staff turnover (70%)
- High RN turnover (90%)
Below average in Texas · Critically understaffed (RN) · Above average staffing · Below chain average · $61,825 in fines · Very few deficiencies
What this means for your family
This facility is an excellent choice for Korean-speaking seniors due to their specialized food, language support, and religious programming. However, families must remain vigilant regarding hygiene and skin care, as multiple reviewers have reported issues with neglect and inadequate staffing.
Google Reviews
Google Reviews
83 reviews on Google“This facility is highly regarded by the Korean-American community for providing culturally specific care, including Korean meals, language support, and religious services. While many families praise the compassionate nursing staff and clean environment, there are serious, recurring allegations regarding neglect, including issues with hygiene, medication administration, and wound care.”
Quality Themes
Tap a score for detailsStrengths
- Culturally tailored care for Korean residents
- Clean and well-maintained facility
- Compassionate and professional nursing staff
- Engaging religious and social activities
Concerns
- Neglect regarding hygiene and skin integrity (bedsores) (mentioned by 2 reviewers)
- Inadequate staffing levels affecting resident care (mentioned by 2 reviewers)
- Issues with medication management and emergency response
- Rude or unprofessional behavior from certain staff members (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 85 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I've heard wonderful things about your culturally tailored care for Korean residents; how do you incorporate specific cultural traditions into the daily routine?
- 2Could you walk me through your specific protocols for medication administration and how you ensure accuracy for every resident?
- 3With the recent focus on improving health inspections, what specific steps is the facility taking to enhance skin integrity care and hygiene monitoring?
- 4How do you manage staffing levels during the night or weekend shifts to ensure residents receive consistent, attentive care?
- 5What is the process for communicating important medical updates or changes in condition to family members to ensure we are always in the loop?
- 6In the event of a medical emergency after hours, what is the immediate response plan and how is the nursing team notified?
Personalized based on this facility's data
Key Review Excerpts
“My husband’s grandma stays here and she loves the Korean food and environment, everyone is so friendly and they take great care of her and they are so clean whenever I visit her.”
“During my visits it became very clear that her lunches were missed and it was questionable whether or not she received her medicine. There was no sense of urgency at all after I had alerted staff that she was having difficulty breathing and it was an emergency.”
“One sister’s skin is breaking down. They're being told they don’t have enough staff when they need changing. This is heartbreaking.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Highland Park Rehabilitation & Nursing Center has faced consistent federal deficiencies across multiple surveys, with 7 complaint-triggered violations indicating families have reported concerns. The most recurring problems involve medication management, fire safety systems, and daily care assistance. While the facility has corrected all cited deficiencies, the pattern of repeated issues in critical areas like medication errors and safety systems suggests ongoing operational challenges that warrant careful consideration.
Jun 27, 2025Routine9
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Provide properly protected cooking facilities.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Sep 10, 2024Complaint3
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Apr 24, 2024Routine6
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Apr 24, 2024Complaint2
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Apr 8, 2024Complaint2
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Feb 17, 2023Routine8
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure precautions for handling oxygen cylinders and equipment are correctly followed.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Federal Penalties
Fine
Jun 27, 2025
$40,186
Ownership & Operations
Who Operates This Facility
Winniestowell Hospital District
for profit
HIGHLAND PARK HEALTHCARE LP
JOHNNIE RICHARDSON
Chain Affiliation
Caring Healthcare Group
14 facilities nationwide
Chain avg rating: 3.2/5 · Rank 11 of 13
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
83 reviews from families & visitors
Official Website
Visit caringhealthcare.net
Medicare data downloads
Original nursing home datasets
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