Ashford Gardens
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 222 Google reviews
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What this means for your family
This facility is an excellent choice for short-term rehabilitation, as multiple families praise the physical therapy team's ability to help residents regain mobility. However, if your loved one requires high-acuity nursing care, you should closely monitor response times to call lights and verify the facility's protocols for managing personal belongings to prevent theft.
Google Reviews
Google Reviews
222 reviews on Google“Ashford Gardens is highly regarded by many families for its exceptional physical therapy department and the compassionate care provided by specific nursing staff members like Eleanor Dixon. However, some families have reported serious concerns regarding neglect, delayed response to call lights, and issues with communication regarding medical changes. While many praise the facility's cleanliness and welcoming atmosphere, others have raised alarms about patient safety and theft of personal belongings.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical therapy and rehabilitation
- Compassionate and attentive nursing staff
- Clean and well-maintained facility
- Welcoming and professional administration
Concerns
- Delayed response to call lights and basic care needs (mentioned by 3 reviewers)
- Theft of personal belongings from residents (mentioned by 2 reviewers)
- Inconsistent communication regarding patient health changes (mentioned by 2 reviewers)
- Inadequate care for patients with dementia (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 210 analyzed
How They Respond to Reviews
The owner relies heavily on a small set of canned templates to respond to all reviews. Positive reviews receive standardized praise, while negative reviews are met with a repetitive request to contact corporate via email.
Questions for Your Tour
- 1It is wonderful to see how much the administration engages with the community online; how do you ensure that important updates about a resident's health are communicated clearly to us as a family?
- 2We have heard great things about your physical therapy and rehab programs; can you tell us more about how those services are integrated into a resident's daily routine?
- 3How does the nursing team manage call lights and response times during the busier shifts to ensure everyone's needs are met promptly?
- 4What specific specialized programming or support do you have in place for residents who require extra care for dementia or memory support?
- 5With the facility being so well-maintained and clean, what are some of the favorite daily activities or social events that residents look forward to?
- 6What is the protocol for handling medical emergencies or sudden changes in health status during the overnight hours?
Personalized based on this facility's data
Key Review Excerpts
“The physical therapy Department was awesome. When I came to Ashford Gardens I couldn't walk at all. I left there walking with my walker.”
“Nurse Dixon has been so good to me from the day I got here, she never leaves a problem for someone else to figure out she always finds a solution, she puts her patients first and their needs”
“I observed residents sitting in soiled diapers for extended periods of time, call lights staying on while staff are gathered talking, and residents not always being properly assisted or positioned for meals.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
17
measures
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints against this facility, triggering 10 of 26 total deficiencies across five surveys, with concerning patterns in medication management, resident assessments, and safety protocols. Recent October 2025 complaints involved physical restraint use and discharge issues that remain under correction plans. While most past deficiencies were eventually corrected, the recurring medication errors and ongoing complaint pattern suggest persistent care quality concerns families should investigate thoroughly.
Mar 31, 2026Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Oct 25, 2025Complaint4
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Jan 10, 2025Routine6
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Jan 10, 2025Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
May 17, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Oct 27, 2023Complaint3
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide routine and 24-hour emergency dental care for each resident.
Federal Penalties
Fine
May 17, 2024
$11,009
Ownership & Operations
Who Operates This Facility
Sweeny Hospital District
for profit
ASHFORD HEALTH CARE CENTER LTD CO
CATHY A JIMMONS
Chain Affiliation
Cantex Continuing Care
38 facilities nationwide
Chain avg rating: 3.2/5 · Rank 8 of 37
Ownership & Management
Owners
Sweeny Hospital District
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
222 reviews from families & visitors
Official Website
Visit cantexcc.com
Medicare data downloads
Original nursing home datasets
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